Section |
Page |
Product basics |
15 |
Quick access to product information |
16 |
Product comparison |
17 |
HP LaserJet P4014 models |
17 |
HP LaserJet P4015 models |
18 |
HP LaserJet P4515 models |
19 |
Product features |
20 |
Product walkaround |
22 |
Front view |
22 |
Rear view |
22 |
Interface ports |
24 |
Model and serial-number label location |
25 |
Supported operating systems |
26 |
Supported product software |
27 |
Software included with the product |
27 |
Software for Windows |
27 |
HP Web Jetadmin |
27 |
Embedded Web server |
27 |
HP Easy Printer Care |
28 |
Software for Macintosh |
28 |
HP Printer Utility |
28 |
Open the HP Printer Utility |
28 |
HP Printer Utility features |
30 |
Supported printer drivers |
30 |
Supported printer drivers for Windows |
30 |
Supported printer drivers for Macintosh |
30 |
Software for other operating systems |
31 |
Connectivity |
32 |
Supported network protocols |
32 |
Control panel |
33 |
Control-panel layout |
34 |
Use the control-panel menus |
36 |
Show Me How menu |
37 |
Retrieve Job menu |
38 |
Information menu |
39 |
Paper Handling menu |
40 |
Configure Device menu |
41 |
Printing submenu |
41 |
Print Quality submenu |
44 |
System Setup submenu |
47 |
Stapler Stacker submenu |
51 |
MBM-5 (multi-bin mailbox) submenu |
51 |
I/O submenu |
52 |
Resets submenu |
58 |
Diagnostics menu |
59 |
Service menu |
60 |
Paper and print media |
61 |
Supported paper and print media sizes |
62 |
Supported paper and print media types |
64 |
Supported paper types for input options |
64 |
Supported paper types for output options |
65 |
Tray and bin capacity |
66 |
Special paper or print media guidelines |
67 |
Load trays |
68 |
Paper orientation for loading trays |
68 |
Load letterhead, preprinted, or prepunched paper |
68 |
Load envelopes |
69 |
Load Tray 1 |
70 |
Load Tray 2 or an optional 500-sheet tray |
71 |
Load an optional 1,500-sheet tray |
73 |
Configure trays |
75 |
Configure a tray when loading paper |
75 |
Configure a tray to match print job settings |
75 |
Configure a tray by using the Paper Handling menu |
76 |
Select the paper by source, type, or size |
76 |
Source |
76 |
Type and size |
76 |
Use paper output options |
77 |
Print to the top (standard) output bin |
77 |
Print to the rear output bin |
77 |
Print to the optional stacker or stapler/stacker |
78 |
Print to the 5-bin mailbox |
78 |
Manage and maintain the product |
79 |
Print the information and show-me-how pages |
80 |
Use the HP Easy Printer Care software |
82 |
Open the HP Easy Printer Care software |
82 |
HP Easy Printer Care software sections |
82 |
Use the embedded Web server |
85 |
Open the embedded Web server by using a network connection |
85 |
Embedded Web server sections |
86 |
Use HP Web Jetadmin software |
88 |
Use security features |
89 |
IP Security |
89 |
Secure the embedded Web server |
89 |
Secure stored jobs |
89 |
Lock the control panel menus |
90 |
Lock the formatter cage |
91 |
Manage supplies |
92 |
Supplies life |
92 |
Approximate print-cartridge replacement intervals |
92 |
Manage the print cartridge |
92 |
Print-cartridge storage |
92 |
Use genuine HP print cartridges |
92 |
HP policy on non-HP print cartridges |
92 |
Print-cartridge authentication |
93 |
HP fraud hotline and Web site |
93 |
Replace supplies and parts |
93 |
Supply replacement guidelines |
93 |
Change the print cartridge |
94 |
Load staples |
96 |
Perform preventive maintenance |
97 |
Reset the maintenance-kit counter |
97 |
Install memory, internal USB devices, and external print server cards |
98 |
Overview |
98 |
Install memory |
98 |
Install product memory |
98 |
Check DIMM installation |
102 |
Save resources (permanent resources) |
102 |
Enable memory for Windows |
103 |
Install internal USB devices |
104 |
Install HP Jetdirect print server cards |
107 |
Install an HP Jetdirect print server card |
107 |
Remove an HP Jetdirect print server card |
108 |
Clean the product |
109 |
Clean the exterior |
109 |
Clean the paper path |
109 |
Clean the paper path automatically |
109 |
Upgrade the firmware |
110 |
Determine the current firmware version |
110 |
Download new firmware from the HP Web site |
110 |
Transfer the new firmware to the product |
110 |
Use FTP to upload the firmware through a browser |
110 |
Use FTP to upgrade the firmware on a network connection |
111 |
Use HP Web Jetadmin to upgrade the firmware |
112 |
Use Microsoft Windows commands to upgrade the firmware |
112 |
Upgrade the HP Jetdirect firmware |
112 |
Theory of operation |
115 |
Basic operation |
116 |
Major print systems |
116 |
Internal components |
117 |
Operating sequence |
120 |
Engine-control system |
121 |
DC controller PCA |
121 |
Motors and fans |
122 |
Failure detection |
123 |
Motor failure |
123 |
Fan motor failure |
123 |
Engine power supply |
123 |
Fuser-control circuit |
123 |
Low-voltage power supply |
125 |
High-voltage power supply |
125 |
Overcurrent/overvoltage protection |
126 |
Laser/scanner system |
127 |
Laser failure detection |
128 |
Image-formation system |
129 |
Image-formation process |
129 |
Block 1: Latent image formation |
130 |
Step 1: Primary charging |
130 |
Step 2: Laser-beam exposure |
131 |
Block 2: Developing |
131 |
Step 3: Developing |
131 |
Block 3: Transfer |
131 |
Step 4: Transfer |
132 |
Step 5: Separation |
132 |
Block 4: Fusing |
132 |
Step 6: Fusing |
133 |
Block 5: Drum cleaning |
133 |
Step 7: Drum cleaning |
133 |
Step 8: Drum charge elimination |
133 |
Pickup, feed, and delivery system |
135 |
Pickup-and-feed block |
136 |
Fuser/delivery block |
137 |
Paper trays |
137 |
Printing from Tray 1 |
137 |
Printing from Tray 2 |
137 |
Formatter system |
137 |
Sleep mode |
138 |
Resolution Enhancement technology |
138 |
EconoMode |
138 |
Input/output |
139 |
USB |
139 |
Embedded print server |
139 |
Expanded I/O |
139 |
Hard-disk accessory |
139 |
CPU |
139 |
Product memory |
139 |
Read-only memory |
139 |
Random-access memory |
139 |
DIMM slot |
139 |
Nonvolatile memory |
140 |
Memory Enhancement technology |
140 |
PJL overview |
140 |
PML |
140 |
Control panel |
140 |
Removal and replacement |
141 |
Removal and replacement strategy |
142 |
Warnings, cautions, notes, and tips |
142 |
Electrostatic discharge |
142 |
Required tools |
143 |
Service approach |
144 |
Before performing service |
144 |
After performing service |
144 |
Post-service tests |
145 |
Test 1 (print-quality test) |
145 |
Types of screws |
146 |
Parts removal order |
147 |
Product input trays and cabinet wheel locks |
148 |
DC controller diagram |
149 |
User-replaceable parts |
151 |
Print cartridge |
151 |
Memory DIMM |
153 |
Tray 2 |
154 |
Tray 2 separation, pickup, and feed rollers |
155 |
Transfer roller |
157 |
Top-accessory cover |
158 |
Envelope feed accessory covers |
159 |
Duplex accessory or cover |
160 |
Tray 2 extension door |
161 |
Rear output bin |
162 |
Fuser |
163 |
Formatter cover, formatter cage, and formatter PCA |
164 |
Reinstallation notes, formatter |
165 |
Installing a new formatter and a new DC controller |
165 |
Service replaceable parts |
166 |
Tray 1 pickup and feed rollers |
166 |
Tray 1 separation roller |
169 |
Registration assembly |
171 |
Top cover |
173 |
Right-side cover |
175 |
Reinstall the right cover |
176 |
Left-side cover |
178 |
Right-front cover |
180 |
Rear-upper cover |
183 |
Control-panel assembly |
184 |
Front cover |
186 |
Fan FN102 |
188 |
Fan FN103 |
190 |
Pickup-motor assembly (M101) |
192 |
Drum-motor assembly (M102) |
194 |
Lifter-motor assembly (M103) |
197 |
DC controller PCA |
200 |
Reinstallation tip |
203 |
Installing a new formatter and a new DC controller |
203 |
Pickup-drive assembly |
204 |
Reinstall the pickup-drive assembly |
208 |
Fuser-motor assembly (M299) |
209 |
Drum-drive assembly |
211 |
Reinstall the drum-drive assembly |
213 |
Fan FN101 |
214 |
Fan FN301 |
216 |
Environmental sensor (TH3) |
218 |
High voltage power supply |
220 |
Feed-guide assembly |
225 |
Reinstall the feed-guide assembly |
226 |
Tray 1 paper-pickup assembly |
228 |
Feed-roller assembly |
230 |
Laser/scanner assembly |
231 |
Paper-delivery assembly |
233 |
Reinstall the paper-delivery assembly |
236 |
1,500-sheet feeder assembly |
237 |
1,500-sheet feeder feed rollers |
237 |
1,500-sheet feeder separation roller |
238 |
1,500-sheet feeder rear cover |
239 |
1,500-sheet feeder right-side cover |
240 |
1,500-sheet feeder left-side cover |
241 |
1,500-sheet feeder door |
244 |
1,500-sheet feeder motor |
246 |
1,500-sheet feeder driver PCA |
247 |
1,500-sheet feeder lift-drive assembly |
248 |
Solve problems |
251 |
Troubleshooting checklist |
252 |
Menu map |
253 |
Troubleshooting process |
254 |
Power-on checks |
254 |
Overview |
254 |
Troubleshooting tools |
257 |
Individual component diagnostics |
257 |
LED diagnostics |
257 |
Understand lights on the formatter |
257 |
HP Jetdirect LEDs |
257 |
Heartbeat LED |
257 |
Formatter test |
258 |
Engine diagnostics |
258 |
Engine test |
258 |
Half self test |
259 |
Drum rotation test |
259 |
Paper path sensors test |
260 |
Paper path test |
262 |
Sensor test (interactive) |
262 |
Manual sensor test (special mode test) |
262 |
Manual sensor test 2 (special mode test) |
270 |
Print/stop test |
271 |
Component tests |
273 |
Diagrams |
274 |
Block diagrams |
274 |
Main assemblies |
274 |
Main parts |
275 |
Motors and fans |
276 |
PCAs |
277 |
500-sheet feeder |
277 |
1,500-sheet feeder |
278 |
Connectors |
280 |
DC controller PCA connectors |
280 |
Product base connectors |
282 |
500-sheet paper tray connectors |
283 |
1,500-sheet paper tray connectors |
283 |
Duplexer connectors |
284 |
Envelope feeder connectors |
284 |
General timing chart |
285 |
Circuit diagrams |
286 |
Print quality troubleshooting tools |
292 |
Repetitive image defect ruler |
292 |
Cleaning page |
292 |
Control-panel messages |
294 |
Event log messages |
314 |
Print an event log |
314 |
Show an event log |
314 |
Sample event log |
315 |
Paper-handling problems |
316 |
Jams |
316 |
Common causes of jams |
316 |
Jam locations |
318 |
Clear jams |
319 |
Clear jams from the top-cover and print-cartridge areas |
319 |
Clear jams from the optional envelope feeder |
321 |
Clear jams from the trays |
323 |
Clear jams from Tray 1 |
323 |
Clear jams from Tray 2 or an optional 500-sheet tray |
323 |
Clear jams from the optional 1,500-sheet tray |
324 |
Clear jams from the optional duplexer |
326 |
Clear jams from the fuser area |
327 |
Clear jams from the output areas |
332 |
Clear jams from the rear output bin |
332 |
Clear jams from the optional stacker or stapler/stacker |
333 |
Clear paper jams from the optional stacker or stapler/stacker |
333 |
Clear staple jams from the optional stapler/stacker |
334 |
Clear jams from the optional 5-bin mailbox |
335 |
Jam recovery |
337 |
Product feeds incorrect page size |
338 |
Output is curled or wrinkled |
339 |
Product will not duplex or duplexes incorrectly |
340 |
Solve image quality problems |
341 |
Image defects |
341 |
Solve performance problems |
346 |
Solve connectivity problems |
347 |
Solve direct-connect problems |
347 |
Solve network connectivity problems |
347 |
Solve network printing problems |
347 |
Ping test |
348 |
Service mode functions |
349 |
Service menu |
349 |
Product resets |
350 |
Restore factory-set defaults |
350 |
Hard disk initialization |
350 |
NVRAM initialization |
350 |
Cold reset |
351 |
Service ID |
351 |
Restore the service ID |
351 |
Convert the service ID to an actual date |
351 |
Reset page counts |
352 |
Cold reset paper |
352 |
Parts |
353 |
Order parts, accessories, and supplies |
354 |
Order directly from HP |
354 |
Order through service or support providers |
354 |
Order directly through the HP Easy Printer Care software |
354 |
Order replacement parts |
354 |
Paper-handling accessories |
355 |
Print cartridges |
356 |
Maintenance kits |
356 |
Memory |
357 |
Cables and interfaces |
357 |
Paper |
358 |
How to use the parts lists and diagrams |
361 |
Customer/field-replaceable units |
362 |
Assembly locations |
364 |
Covers |
368 |
Internal components |
370 |
PCAs |
398 |
Input devices |
404 |
Output devices |
428 |
Alphabetical parts list |
437 |
Numerical parts list |
472 |
Service and support |
507 |
Hewlett-Packard limited warranty statement |
507 |
Print cartridge limited warranty statement |
508 |
Customer self-repair warranty service |
509 |
Customer support |
510 |
HP maintenance agreements |
511 |
On-site service agreements |
511 |
Next-day on-site service |
511 |
Weekly (volume) on-site service |
511 |
Repacking the device |
511 |
Extended warranty |
512 |
Specifications |
513 |
Physical specifications |
514 |
Electrical specifications |
514 |
Acoustic specifications |
516 |
Operating environment |
516 |
Regulatory information |
517 |
FCC regulations |
518 |
Declaration of conformity |
519 |
Declaration of conformity |
519 |
Safety statements |
520 |
Laser safety |
520 |
Canadian DOC regulations |
520 |
VCCI statement (Japan) |
520 |
Power cord statement (Japan) |
520 |
EMI statement (Korea) |
520 |
Laser statement for Finland |
521 |
Substances table (China) |
522 |