HP OfficeJet Pro 8730 User Guide

HP OfficeJet Pro 8730 Manual

HP OfficeJet Pro 8730 manual content summary:

  • HP OfficeJet Pro 8730 | User Guide - Page 1
  • HP OfficeJet Pro 8730 | User Guide - Page 2
    . - Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. - If the product does not operate normally, see Solve a problem. - There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
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    12 Set up Scan to Network Folder 12 Set up Scan to Email 13 Set up HP Digital Fax ...15 Use the HP Digital Solutions ...15 Use HP Scan to Network Folder 15 Use Scan to Email ...16 Use HP Digital Fax ...16 Near Field Communication (NFC) ...16 Paper basics ...16 Recommended papers for printing 17
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    27 Work with trays ...27 Update the printer ...28 Open the HP printer software (Windows) ...29 Turn the printer off ...30 3 Print ...31 Print documents ...31 Print brochures ...32 Print on envelopes ...33 Print photos ...34 Print on special and custom-size paper ...35 Print on both sides (duplexing
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    settings (Windows) ...49 Tips for copy and scan success ...50 5 Fax ...51 Send a fax ...51 Send a standard fax ...51 Send a standard fax from the computer 52 Send a fax from a phone ...52 Send a fax using monitor dialing ...53 Send a fax using printer memory ...53 Send a fax to multiple recipients
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    Services ...91 HP ePrint ...92 Print apps ...92 Remove Web Services ...93 7 Work with cartridges ...94 Information on cartridges and the printhead ...94 Some color ink is used even when printing with black cartridge only 95 Check the estimated ink levels ...95 Replace the cartridges ...95 Order ink
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    108 Restrict Color ...108 HP Web Jetadmin software ...109 10 Solve a problem ...110 Jams and paper-feed issues ...110 Clear a paper jam ...110 Read general instructions in the Help for clearing paper jams 110 Clear a print carriage jam ...116 Read general instructions in the Help for clearing
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    test report ...137 Solve problems using Web Services ...137 Maintain the printer ...138 Clean the scanner glass ...138 Clean the exterior ...139 Clean the document feeder ...139 Maintain the printhead and cartridges 140 Restore original factory defaults and settings 141 HP support ...142 Appendix
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    Regulation 1275/2008 155 Paper ...155 Plastics ...155 Material safety data sheets ...155 Recycling program ...156 HP inkjet supplies recycling program 156 Restriction of hazardous substance (India 157 China SEPA Eco Label User Information 157 China Energy Label for Printer, Fax and Copier 158
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    Index ...162 x ENWW
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    1 How do I? ● Get started ● Print ● Copy and scan ● Fax ● Web Services ● Work with cartridges ● Solve a problem ENWW 1
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    with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated by
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    weekends. Use the following instructions to schedule the day and time for On and Off. 1. From the printer control panel, touch or problems with the cartridges and print quality issues. Never turn off the printer when cartridges are missing. HP recommends that you replace any missing cartridges
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    affecting print quality. It only works when printing on plain paper. Additionally, Quiet Mode is disabled if you are printing Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Quiet Mode
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    original HP ink cartridges through HP Planet Partners. For more information, visit www.hp.com/recycle. ● Optimize paper usage by printing on both sides of the paper. ● Change the print quality in the printer driver to a draft setting. The draft setting uses less ink. ● Do not clean the printhead
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    ) 9 Power button 10 Front USB port Printing supplies area 1 Cartridge access door 2 Printhead 3 Cartridges NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the
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    information about the icons that appear on the display, see Control panel display icons. Wireless light: Indicates the status of the printer's wireless connection. ● Solid blue light indicates that wireless connection has been established and you can print. ● Blinking light indicates wireless error
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    You can also change settings and print a guide. Ink: Displays the estimated ink levels. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a lowink warning message, consider having a replacement cartridge available to avoid possible printing delays
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    document, or ID card. Scan document or photo to email, USB flash drive, network folder, or computer. Print photo or document from USB flash drive, or manage print jobs. Set up fax, send fax, or reprint received fax. Access to the apps for your printer. Change printer settings Use the control panel
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    With HP Digital Filing, you can simply walk up to the printer, select the options on the printer control panel, and either scan documents directly to computer folders on your network or quickly share them with business partners as email attachments-and all without using additional scanning software
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    printer is connected using a USB cable, you scan documents to a computer or attach scans to an email message using the HP software. For more information, see Scan. You can receive faxes to your computer using HP network. NOTE: HP Digital Filing does not support Active Directory. For Scan to Email,
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    printer. To set up Scan to Network Folder from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Scan under Print, Scan & Fax , and then click Scan to Network Folder Wizard. 3. Follow the onscreen instructions
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    the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax , and then click Scan . 3. Click Scan to E-mail Wizard. 4. Click New, and then follow the onscreen instructions. ENWW HP Digital Solutions
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    web server. To set up the outgoing email profile from the printer software (OS X) 1. Open HP Utility. For more information, see HP Utility (OS X). 2. Click Scan to Email under the Scan Settings section. 3. Follow the onscreen instructions. 4. After you have entered the required information about the
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    Fax from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax , and then click Fax. 3. Click Digital Fax Setup. 4. Follow the onscreen instructions. NOTE: After you have set up HP Digital Fax, you
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    feeder. 2. Touch Scan, and then touch Email supports NFC. Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp
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    . Photo printing ● HP Premium Plus Photo Paper HP Premium Plus Photo Paper is HP's highest-quality photo paper for your best photos. With HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them right off the printer. The printer supports several sizes
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    , and vivid colors. ● HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp HP paper supplies The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality. To order HP papers and other supplies, go to www.hp
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    prevent jams, poor print quality, and other printing problems, avoid loading the following paper in ink well - Media that is too lightweight or stretches easily - Media that contains staples or clips Load paper To load standard paper 1. Pull out the input tray completely. 2. Slide the paper guides
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    of the tray. NOTE: Do not load paper while the printer is printing. 4. Adjust the paper-width guides and the paper-length guide until they touch the edge of the stack of paper. 5. Check the input tray area underneath the printer. If there is paper, remove the paper. 6. Reinsert the input tray into
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    envelopes is inserted as far inside as possible to touch the back edge of the tray. NOTE: Do not load envelopes while the printer is printing. 4. Adjust the paper-width guides until they touch the edge of the stack of envelopes. 5. Make sure the stack of envelopes does not exceed the stack height
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    . 3. Insert the cards or photo paper print-side down in portrait orientation. Make sure the stack of paper is inserted as far inside as possible to touch the back edge of the tray. NOTE: Do not load paper while the printer is printing. 4. Adjust the paper-width guides until they touch the edge of
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    2 is available with some models of the printer. NOTE: Tray 2 supports only plain paper in A4, Letter, or Legal size. To learn how to set up and use Tray 2, see Set up and use accessories. 1. Pull out Tray 2 completely from the printer. 2. Slide the paper guides towards the edges of the tray as far
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    . Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray. In addition, make sure the stack of paper does not exceed the stack height marking on the right edge of the tray. NOTE: Do not load paper while the printer is printing. 24 Chapter 2 Get
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    4. Adjust the paper-width guides and the paper-length guide until they touch the edge of the stack of paper. 5. Check the Tray 2 area underneath the printer. If there is paper, remove the paper. 6. Reinsert Tray 2 into the printer. Load an original on the scanner glass You can copy, scan, or fax
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    scan, or fax a document by placing it in the document feeder. CAUTION: Do not load photos in the document feeder; this might cause damage to your photos. Use only paper that is supported Slide the paper into the document feeder until you hear a tone or see a message on the printer control panel
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    , when you have loaded special paper (such as letterhead or preprinted paper). The printer will not use a locked tray even when the other tray is empty. NOTE: For better experience, load only one type of paper in a tray. NOTE: Tray 2 supports only plain paper. ENWW Set up and use accessories
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    (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Set Preferences under Print, Scan & Fax . 3. In the Printing preferences dialog box, click the Printing Shortcuts tab. 4. From the Paper Source drop-down list, select one of the auto
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    person who set up the network. Open the HP printer software (Windows) After installing the HP printer software, depending on your operating system, do one of the following. ● Windows 10: From the computer desktop, click the Start button, click All apps, select HP, and then select the icon with the
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    off a power strip. Any other different method of turning off the printer is not correct. CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues. 30 Chapter 2 Get started ENWW
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    , print on specific types of paper, or use special features. TIP: This printer includes HP ePrint , a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For more information, see
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    For more information on the HP software, see Printer management tools. 5. Select the appropriate options on the Printing Shortcuts tab. To change other print settings, click the other tabs. For more printing tips, see Tips for successful printing. NOTE: If you change the paper size, be sure to load
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    For more information on the HP software, see Printer management tools. 5. Select the appropriate options on the Printing Shortcuts tab. To change other print settings, click the other tabs. For more printing tips, see Tips for successful printing. NOTE: If you change the paper size, be sure to load
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    you might be directed to the HP Mobile Printing website in another country/region or language. To print a photo from the computer (Windows) 1. Load paper in the input tray. For more information, see Load paper. 2. From your software, select Print. 3. Make sure your printer is selected. 4. Click the
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    8. Touch Print to begin printing. Print on special and custom-size paper If your application supports custom-size paper, set the size in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on
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    To set up custom sizes (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax , and then click Set Peferences. 3. Click the Paper/Quality tab. 4. On the Paper/Quality tab, click the Custom button. 5. In the Custom
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    the HP software. For more information on the HP software, see Printer management tools. 5. On the Printing Shortcuts tab, select a shortcut which supports : If you change the paper size, be sure to load the correct paper in the input tray and set the paper size on the printer control panel. 6. Click
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    about AirPrint, see Print with AirPrint™. ● Android: Download and enable the HP Print Service Plugin (supported by most Android devices) from the Google Play Store. You can also use the HP Smart app to set up and use your HP printer for scanning, printing, and sharing documents. Install it from the
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    all paper. Make sure the guide do not bend the paper in the tray. Printer settings tips (Windows) ● To change default print settings, click Print, Scan & Fax , and then click Set Preferences in the HP printer software. To open the HP printer software, see Open the HP printer software (Windows
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    select the appropriate paper type and quality. Notes ● Original HP cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required
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    the document feeder. NOTE: Some scan functions are only available after you have installed the HP printer software. TIP: If you have problems scanning documents, see Scan issues. ● Scan to a computer ● Scan to a memory device ● Scan to email ● Scan using Webscan ● Scanning documents as editable text
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    , see Open the HP printer software (Windows). 2. Click Print, Scan & Fax , and then click Scan . 3. Select Manage Scan to Computer. 4. Click Enable. To enable the scan to a computer feature (OS X) The scan to a computer feature is enabled by default from the factory. Follow these instructions if the
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    profile you want and follow the onscreen instructions. Scan to a memory device You can scan directly to a USB flash drive from the printer control panel without using a computer or the HP printer software. CAUTION: Do not remove the flash drive from the printer USB port while it is being accessed
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    . Or touch Add Page to send another email. Scan to email through Scan-to-Email app The Scan-to-Email App is an application that allows you to quickly scan and email photos or documents to the specified recipients directly from your HP All-in-One printer. You can set up your email addresses, log
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    in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. Click Print, Scan & Fax , and then click Scan . 4. Click Scan a Document or Photo . 5. Select the type of scan you want and then click Scan . Choose Email as PDF or Email as
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    Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser. This feature is available even if you did not install the printer software on your computer. For more information, see Embedded web server. NOTE: By default
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    . 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. Click Print, Scan & Fax , and then click Scan . 4. Click Scan a Document or Photo . 5. Select Save as Editable Text (OCR) and click Scan . NOTE: The initial screen allows you to review and modify
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    pop-up menu. Select Searchable PDF from the Format pop-up menu. 7. Click Save. Guidelines for scanning documents as editable text Use the following guidelines to ensure the software successfully converts your documents. ● Make sure the scanner glass or document feeder window is clean. Smudges or
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    the HP printer software. For more information, see Open the HP printer software (Windows). 3. Click Print, Scan & Fax , and then click Scan . 4. Click Scan a Document left of the detailed settings pane to review the settings in that section. You can review and change most settings using drop-down
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    files, start the scan with the printer software instead of selecting Scan from the printer display. ● To scan multiple pages from the scanner glass, set the scan resolution in the printer software to 300dpi or below. All scan resolutions in the printer software are supported when scanning from the
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    from the printer control panel. ● Send a fax ● Receive a fax ● Set up phone book contacts ● Change fax settings ● Fax and digital phone services ● Fax Send a standard fax from the computer ● Send a fax from a phone ● Send a fax using monitor dialing ● Send a fax using printer memory ● Send a fax to
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    or contrast of your fax. Send a standard fax from the computer You can fax a document directly from your computer without printing it first. To use this feature, make sure you have installed the HP printer software on your computer, the printer is connected to a working telephone line, and the fax
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    PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the is sent when the receiving fax machine answers. Send a fax using printer memory You can scan a black-and-white fax into memory and then send the fax
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    touch ( Phone book ), and then touch ( Contact ), ( Group ), or ( Call history ) to select a number or group to dial. 6. Touch Send Fax . The printer scans the originals into memory and sends the fax when the receiving fax machine is available. Send a fax to multiple recipients You can send
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    ● Block unwanted fax numbers ● Receive faxes using HP Digital Fax Receive a fax manually When you are on the phone, the person you manually from a phone that is directly connected to the printer (on the 2-EXT port). To receive a fax manually 1. Make sure the printer is turned on and you have paper
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    , instruct the sender to press Start on their fax machine. 5. Do the following when you hear fax tones from a sending fax machine. a. From the printer control occurs that prevents the printer from printing (for example, the printer runs out of paper), the printer stops answering incoming fax
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    of how they were originally sent. HP recommends that you verify the number you date, start time, end date, and end time. 7. Fax forwarding is activated. Touch OK to confirm. If the printer paper size. This setting is turned on by default, so the image of the incoming fax is reduced to fit on one
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    service through your phone provider, you can block specific fax numbers so the printer feature is not supported in all countries/regions. If it is not supported in your country/ one of the following. ● To select a fax number to block from the call history list, touch ( Call history ). ● Manually
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    , see Load paper. To set up or modify HP Digital Fax (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax , and then click Fax. 3. Click Digital Fax Setup Wizard . 4. Follow the onscreen instructions. To set
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    : In addition to creating and managing phone book contacts from the printer control panel, you can also use tools available on your computer, such as the HP printer software and the printer EWS. For more information, see Printer management tools. ● Create and edit a phone book contact ● Create and
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    group phone book contacts NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact. 1. From the printer control panel display, touch Fax . 2. Touch Send Now. 3. Touch ( Phone book ), and then touch ( Group ). 4. Touch (Plus Sign) to
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    header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the HP printer software. You can also set up the fax header from the printer control panel, as described here. NOTE: In some countries/regions, the fax header information
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    printer to answer faxes automatically. The printer answers all incoming calls and faxes. ● Turn off the Auto Answer setting if you want to receive faxes manually on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to
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    , touch Ring Pattern Detection, and then follow the onscreen instructions. NOTE: If the Ring Pattern Detection feature cannot detect problem redial: If this option is turned on, the printer redials automatically if there has been a problem connecting with the receiving fax machine. Connection problem
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    Problem Redial to switch it on or off. Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes. If you use one of the following, setting the fax speed to a slower speed might be required: ● An Internet phone service
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    , contact your Internet faxing services support department or your local service provider for further assistance. Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as
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    When you receive a lowink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until the print quality becomes unacceptable. NOTE: Ensure that the printheads and cartridges are in good conditions and installed properly
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    to print fax error reports automatically 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Reports and touch Fax Error Reports. 4. Touch to select one of the following. On (Fax Send and Fax Receive) Off On (Fax Send) On (Fax Receive) Prints whenever a fax error
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    all the steps in the getting started guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the
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    with DSL ● Case C: Set up the printer with a PBX phone system or an ISDN line ● Case D: Fax with a distinctive ring service on the same line ● Case E: Shared voice/fax line ● Case F: Shared voice/fax line with voice mail ● Case G: Fax line shared with computer modem (no voice calls received) 70
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    dial-up modem is on the same phone line as the printer. If you answer Yes to any of the following questions, you are using a computer dial-up modem: - Do you send and receive faxes directly to and from your computer software applications through a dial-up connection? - Do you send and receive email
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    your fax line DSL PBX Distinctive Voice Computer dial- Answering ring service calls up modem machine Voice mail service Recommended fax setup Case A: Separate fax line (no voice calls received) Case B: Set up the printer with DSL Case C: Set up the printer with a PBX phone system or an ISDN
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    printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a separate fax line 1. Connect one the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in
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    problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case C: Set up the printer or receive faxes with the printer. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the
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    the printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a distinctive ring service 1. Connect one end fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further
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    . If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. 76
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    receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax line shared with computer modem (no voice calls received) If
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    one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 4. If your modem software is set to receive faxes to your computer automatically
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    If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax
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    for both fax and telephone calls, use these instructions to set up your fax. There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. NOTE: If your
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    to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem ENWW Additional fax setup
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    Figure 5-10 Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service need to be connected to additional DSL filters to avoid noise
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    begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case I: Shared voice/fax line with answering machine If you receive
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    the Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case J: Shared voice/fax line with computer
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    (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections. 6. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic
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    9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum number of rings problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax line with computer
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    your Rings to Answer setting on the printer to the maximum number of rings supported by the printer. NOTE: The maximum number of rings computer DSL modem, follow these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service
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    of your computer dial-up modem. 4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 5. If your modem software is set
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    , review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the cartridges are installed, and that full-size paper is
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    from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint . NOTE: You can sign up for an account on
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    an information page. Follow the instructions on the information page to finish the setup. To set up Web Services using the HP printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Printer Home Page (EWS) under Print
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    the following: ● Be sure you have an Internet- and email-capable computer or mobile device. ● Enable Web Services on the printer. For more information, see Set up Web Services. TIP: For more information about managing and configuring HP ePrint settings and to learn about the latest features, visit
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    instructions to remove Web Services. To remove Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services. To remove Web Services
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    ● Order ink cartridges ● Store printing supplies ● Anonymous usage information storage ● Cartridge warranty information Information on cartridges and the printhead The following tips help maintain HP cartridges and ensure consistent print quality. ● The instructions in this guide are for replacing
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    in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage . Replace the cartridges NOTE: For information on recycling used ink supplies, see HP inkjet
  • HP OfficeJet Pro 8730 | User Guide - Page 106
    to the ink system. Never turn off the printer when cartridges are missing. To replace the cartridges 1. Make sure the printer is turned on. 2. Open the cartridge access door. NOTE: Wait until the print carriage stops moving before proceeding. 3. Press the front of the cartridge to release it, and
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    server. ● On the printer status report (see Understand printer reports). ● On the label of the ink cartridge you are replacing. ● On a sticker inside the printer. Open the ink cartridge access door to locate the sticker. NOTE: The Setup ink cartridge that comes with the printer is not available for
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    printer's usage information. Cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date,
  • HP OfficeJet Pro 8730 | User Guide - Page 109
    printer NOTE: If you encounter problems connecting the printer, see Network and connection issues. TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing Center ( www.hp see the documentation provided with your computer or with the wireless router.
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    type of connection, such as a USB connection, follow the instructions in Change the connection type to set up the printer on your wireless network. Change the connection type After you have installed the HP printer software and connected the printer to your computer or to a network, you can use the
  • HP OfficeJet Pro 8730 | User Guide - Page 111
    for the fax entry, if there is one for the current connection. 4. Connect the printer to your computer or network using either a USB or Ethernet cable. 5. Click + below the list of printers at the left. 6. Select the new printer from the list. 7. Choose your printer model name from the Use pop-up
  • HP OfficeJet Pro 8730 | User Guide - Page 112
    default gateway, and firewall settings). To print network settings Do one of the following: ● From the printer control panel, touch or swipe down the tab at the address removes the printer from the network. Touch OK to continue. 5. To change the settings manually, touch Manual (Static), and then
  • HP OfficeJet Pro 8730 | User Guide - Page 113
    If you are using a computer, make sure you have installed the HP printer software. If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first and then install the printer software. Select Wireless when prompted by the printer software for a connection type. - If
  • HP OfficeJet Pro 8730 | User Guide - Page 114
    -capable mobile device that supports Wi-Fi Direct Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google Play application store. 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on Wi-Fi
  • HP OfficeJet Pro 8730 | User Guide - Page 115
    to wireless option. d. When the Connection Options software screen appears, select Wireless. e. Select your HP printer from the detected printer list. f. Follow the onscreen instructions. 5. Print your document. To print from a wireless-capable computer (OS X) 1. Make sure you have turned on Wi
  • HP OfficeJet Pro 8730 | User Guide - Page 116
    find website support information. NOTE: The features available in HP Utility vary depending on the selected printer. Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows lowink levels, consider having a replacement ink cartridge available to avoid
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    stored on the computer until you clear them manually. You can configure HP OfficeJet XXXX (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). Enter the Wi-Fi Direct password when prompted. 5. In a supported web browser on your computer
  • HP OfficeJet Pro 8730 | User Guide - Page 118
    connected to the network. TIP: If you are using a computer running Windows, you can visit the HP online support website at www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. Restrict Color Use this feature to manage the use
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    HP Web Jetadmin software HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot,
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    problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues. Use an HP online troubleshooting wizard Instructions for clearing the jam in the printer
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    Lift the printer off Tray 2. b. Remove any jammed paper from the bottom of the printer or from the input tray. c. Reposition the printer on the top of the input tray. To clear a paper jam from the front of the printer 1. Slide up to open the cartridge access door. ENWW Jams and paper-feed issues
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    the print carriage to the far right of the printer and remove the jammed paper. If need, move the carriage to the far left of the printer, and remove any jammed or torn pieces of paper. 3. Slide down to close the cartridge access door. To clear a paper jam from the output area 1. Slide up to open
  • HP OfficeJet Pro 8730 | User Guide - Page 123
    down to close the cartridge access door. 6. Remove Tray 1 by pulling it out from the printer. 7. Open the duplex door (above where the tray was), by holding the center and pulling it towards you. 8. Open the inner door by pressing down in the middle area. 9. Remove any jammed paper. 10. Lift up and
  • HP OfficeJet Pro 8730 | User Guide - Page 124
    jammed paper. 4. Lift, push back, and close the duplex door. 5. Insert the input tray. To clear a paper jam from the rear of the printer 1. Turn to the rear of the printer. 2. Press the two tabs on the rear access door and open the door. 3. Remove any jammed paper. 114 Chapter 10 Solve a problem
  • HP OfficeJet Pro 8730 | User Guide - Page 125
    4. Press the two buttons on the paper path cover, and pull the cover out of the printer completely. 5. Remove any jammed paper. 6. Insert the paper path cover back into the printer. 7. Close the rear access door. To clear a paper jam from the document feeder 1. Lift the cover of the document feeder.
  • HP OfficeJet Pro 8730 | User Guide - Page 126
    it does not move easily, get step-by-step instructions. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing a print carriage jams Remove any objects, such as paper, that are blocking the print carriage. NOTE: Do not
  • HP OfficeJet Pro 8730 | User Guide - Page 127
    to the paper-width guides. If needed, pull out the input tray from the printer and reload the paper correctly, making sure that the paper guides are aligned correctly. - Load paper into the printer only when it is not printing. ● Multiple pages are being picked up ENWW Jams and paper-feed issues
  • HP OfficeJet Pro 8730 | User Guide - Page 128
    side or paper-width guide of the input tray. - Make sure the tray is not overloaded with paper. - Use HP paper for optimum performance and efficiency. Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor Troubleshoot problems with
  • HP OfficeJet Pro 8730 | User Guide - Page 129
    Offline. d. If you made any changes, try to print again. 4. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. Depending on your operating system, do one of the following: ● Windows 10: From the Windows Start menu, click All apps, click
  • HP OfficeJet Pro 8730 | User Guide - Page 130
    From the Windows Start menu, right click My Computer. ii. Click Manage, and then click Services and Applications. iii. Double-click Services, and then select Print Spooler. iv. Right-click Print Spooler, and click Restart to restart the service. b. Make sure the correct printer is set as the default
  • HP OfficeJet Pro 8730 | User Guide - Page 131
    are still documents in the queue, restart the computer and try printing again after the computer has restarted. e. Check the print queue again to make sure it is clear, and then try to print again. To check the power connection and reset the printer 1. Make sure the power cord is firmly connected
  • HP OfficeJet Pro 8730 | User Guide - Page 132
    printer software, click Print, Scan, & Fax and then click Set Preferences to access the print properties. 3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels. If the cartridges are low on ink, consider replacing
  • HP OfficeJet Pro 8730 | User Guide - Page 133
    output. The printhead does not have to be realigned when cartridges are replaced. a. Load letter or A4 unused plain white paper into the input tray. b. Open the HP printer software. For more information, see Open the HP printer software (Windows). c. In the printer software, click Print, Scan, & Fax
  • HP OfficeJet Pro 8730 | User Guide - Page 134
    open the Dashboard, and then touch ( Setup ). c. Touch Printer Maintenance , select Clean Printhead, and then follow the onscreen instructions. 7. If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com . This website provides information and utilities that
  • HP OfficeJet Pro 8730 | User Guide - Page 135
    the printhead. If print quality problems persist after cleaning and aligning, contact HP support. f. Click All Settings to return to the Information and Support pane. Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does
  • HP OfficeJet Pro 8730 | User Guide - Page 136
    instructions if you cannot create a scan or if your scans are low quality. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success Fax issues Run the fax test report first to see if there is a problem with
  • HP OfficeJet Pro 8730 | User Guide - Page 137
    , continue reviewing the troubleshooting information in this section. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. ● If you are running the test from the Fax Setup Wizard (Windows) or HP Utility (OS X), make sure the printer is not
  • HP OfficeJet Pro 8730 | User Guide - Page 138
    to the port labelled 1-LINE on the back of the printer. ● Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone
  • HP OfficeJet Pro 8730 | User Guide - Page 139
    them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. - If the Fax Line Condition Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in
  • HP OfficeJet Pro 8730 | User Guide - Page 140
    the phone line. Troubleshoot fax problems Troubleshoot fax problems. Use an HP online troubleshooting wizard Resolve problems sending or receiving a fax or faxing to your computer. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the
  • HP OfficeJet Pro 8730 | User Guide - Page 141
    display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the printer cannot send your country/region, if possible. ● If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded correctly.
  • HP OfficeJet Pro 8730 | User Guide - Page 142
    for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. ● If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not
  • HP OfficeJet Pro 8730 | User Guide - Page 143
    back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. ● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is
  • HP OfficeJet Pro 8730 | User Guide - Page 144
    that it is preventing your computer from connecting to the printer. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for wireless troubleshooting Check the network configuration or print
  • HP OfficeJet Pro 8730 | User Guide - Page 145
    . If you know that antivirus or firewall software is preventing your computer from connecting to the printer, use the HP online firewall troubleshooter to help solve the problem. ● HP Print and Scan Doctor Run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try
  • HP OfficeJet Pro 8730 | User Guide - Page 146
    status report Use the printer status report to view current printer information and cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. If you need to call HP, it is often useful
  • HP OfficeJet Pro 8730 | User Guide - Page 147
    . You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. Print quality report Print quality problems can have many causes-software settings, a poor image file, or the printing system
  • HP OfficeJet Pro 8730 | User Guide - Page 148
    will not be able to use Web Services. For more information, see Set up Web Services. TIP: For additional help on setting up and using Web Services, visit HP Connected (www.hpconnected.com). This site might not be available in all countries/regions. Maintain the printer What do you want to do? Clean
  • HP OfficeJet Pro 8730 | User Guide - Page 149
    document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers and separator pad. To clean the rollers or separator pad WARNING! Before cleaning the printer, turn the printer off by pressing the power cord from the electrical socket. 1. Remove all originals
  • HP OfficeJet Pro 8730 | User Guide - Page 150
    the life of the cartridges. ● Clean the printhead if your printed output is streaked or has any incorrect or missing colors. There are three stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of
  • HP OfficeJet Pro 8730 | User Guide - Page 151
    Maintenance , select the desired option, and then follow the onscreen instructions. NOTE: You can also do the same from the HP printer software or embedded web server (EWS). To access the software or EWS, see Open the HP printer software (Windows) or Open the embedded web server. Restore original
  • HP OfficeJet Pro 8730 | User Guide - Page 152
    the printer support website at www.support.hp.com . HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support forums: Visit HP
  • HP OfficeJet Pro 8730 | User Guide - Page 153
    on the printer, such as HP OfficeJet Pro 8730) ● Product number (located near the cartridge access area) ● Serial number (located on the back or bottom of the printer) Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product
  • HP OfficeJet Pro 8730 | User Guide - Page 154
    & Troubleshooting. Enter the name shown on the front of the printer, and then select Search. Click Product information, and then click Product specifications. System requirements ● For information about software and system requirements or future operating system releases and support, visit the HP
  • HP OfficeJet Pro 8730 | User Guide - Page 155
    to 24 lb]): Up to 50 Paper size and weights For the list of supported paper sizes, see the HP printer software. ● Plain paper: 60 to 105 g/m2 (16 to 28 lb) ● Envelopes: 75 to 90 g/m2 (20 to 24 lb) ● Cards: Up to 200 g/m2 (110 lb index maximum) ● Photo paper: 300 g/m2 (80 lb) Print specifications
  • HP OfficeJet Pro 8730 | User Guide - Page 156
    Automatic no-answer redial up to one time (varies by model). ● Supported file types: Uncompressed TIFF - Supported fax types: black-and-white faxes Cartridge yield ● Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. Regulatory information The printer
  • HP OfficeJet Pro 8730 | User Guide - Page 157
    a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-1602-02. This regulatory number should not be confused with the marketing name (HP OfficeJet Pro 8730 All-in-One Printer, etc.) or product number (D9L20A, etc.). ENWW Regulatory information 147
  • HP OfficeJet Pro 8730 | User Guide - Page 158
    FCC statement Notice to users in Korea 148 Appendix A Technical information ENWW
  • HP OfficeJet Pro 8730 | User Guide - Page 159
    must be provided to the telephone company. Applicable connector jack Universal Service Order Codes ("USOC") for the Equipment is: RJ-11C. HP recommends a compliant plug, jack and 2-wire telephone cord to connect this product to the premises wiring and telephone network. See installation instructions
  • HP OfficeJet Pro 8730 | User Guide - Page 160
    service. If trouble is experienced with this equipment, please contact the manufacturer, or look elsewhere in this manual problem is resolved. Connection to Party Line Service is subject to state tariffs. Contact the state public utility commission, public service use a computer or other software
  • HP OfficeJet Pro 8730 | User Guide - Page 161
    statement European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: Declaration of Conformity can be found at the following website: www.hp.com/go/certificates (Search with the product model name or its Regulatory
  • HP OfficeJet Pro 8730 | User Guide - Page 162
    , Norway and Switzerland. European telephone network declaration (Modem/Fax) HP products with FAX capability comply with the requirements of the R&TTE operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance.
  • HP OfficeJet Pro 8730 | User Guide - Page 163
    Notice to users in Brazil Notice to users in Canada Under Innovation, Science and Economic Development Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Innovation, Science and Economic Development
  • HP OfficeJet Pro 8730 | User Guide - Page 164
    Notice to users in Korea Environmental product stewardship program HP is committed to providing quality products in an environmentally HP's Commitment to the Environment website at: www.hp.com/hpinfo/globalcitizenship/environment ● Eco-Tips ● European Union Commission Regulation 1275/2008 ● Paper
  • HP OfficeJet Pro 8730 | User Guide - Page 165
    ● Recycling program ● HP inkjet supplies recycling program ● Power consumption ● Waste disposal for Brazil ● Disposal of waste equipment by users ● Chemical substances ● Restriction of hazardous substance (Ukraine) ● Restriction of hazardous substance (India) ● China SEPA Eco Label User Information
  • HP OfficeJet Pro 8730 | User Guide - Page 166
    recycling of HP products, please visit: www.hp.com/recycle HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of
  • HP OfficeJet Pro 8730 | User Guide - Page 167
    please contact your household waste disposal service, or go to http://www.hp.com/recycle. Chemical substances HP is committed to providing our customers with , complies with the reduction in hazardous substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury,
  • HP OfficeJet Pro 8730 | User Guide - Page 168
    China Energy Label for Printer, Fax and Copier 158 Appendix A Technical information ENWW
  • HP OfficeJet Pro 8730 | User Guide - Page 169
    that the restricted substance corresponds to the exemption. www.support.hp.com To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. ENWW Environmental product stewardship program 159
  • HP OfficeJet Pro 8730 | User Guide - Page 170
    The Table of Hazardous Substances/Elements and their Content (China) 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) ◯ ◯ ◯ ◯ ◯ 电线 ◯ ◯ ◯ ◯ ◯ X ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯ 显示器 X ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯
  • HP OfficeJet Pro 8730 | User Guide - Page 171
    used to maintain data integrity of real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil ENWW Environmental product stewardship program 161
  • HP OfficeJet Pro 8730 | User Guide - Page 172
    jams 116 cartridge access door, locating 6 Cartridges 6 cartridges 97 check ink levels 95 locating 6 replace 95 tips 94 clean document feeder 139 exterior 139 printhead 140, 141 scanner glass 138 clear fax logs 68 colored text, and OCR 47 computer 127 customer support warranty problems, troubleshoot
  • HP OfficeJet Pro 8730 | User Guide - Page 173
    fax 62 HP Utility (OS X) opening 106 humidity specifications 144 I ink cartridges part numbers 97 ink level icons 8 ink levels, check 95 Internet Protocol fax, using 66 IP address checking for printer 108 IP settings 102 ISDN line, set up with fax parallel phone systems 74 J jams clear 110 paper to
  • HP OfficeJet Pro 8730 | User Guide - Page 174
    automatically 55 blocking numbers 58 forwarding 57 manually 55 rings to answer 63 troubleshoot 130, 132 recycle ink cartridges 156 redial options, setting 64 reduce fax 57 regulatory information 146, 152 regulatory model number 147 replace cartridges 95 reports confirmation, fax 67 diagnostic 137
  • HP OfficeJet Pro 8730 | User Guide - Page 175
    127 port connection, failed 127 setup 89 telephone wall jack 127 tone dialing 64 trays clear paper jams 110 load paper 19 locating 5 paper-width guides illustration 5 troubleshoot feeding 117 troubleshoot answering machines 133 control panel help system 136 embedded web server 108 fax 126 fax dial
  • HP OfficeJet Pro 8730 | User Guide - Page 176
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