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Troubleshoot fax problems, Read general instructions in the Help for specific fax problems

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● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line. Troubleshoot fax problems Troubleshoot fax problems. Use an HP online troubleshooting wizard Resolve problems sending or receiving a fax or faxing to your computer. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for specific fax problems What kind of fax problem are you having? The display always shows Phone Off Hook ● HP recommends using a 2-wire phone cord. ● Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment are not in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send email or access the Internet. The printer is having problems sending and receiving faxes ● Make sure the printer is turned on. Look at the display on the printer. If the display is blank and (the Power button) light is not lit, the printer is turned off. Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Press (the Power button) to turn on the printer. After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The printer cannot send or receive faxes while it is initializing after being turned on. ● If HP Digital Fax has been enabled, you might not be able to send or receive faxes if the fax memory is full (limited by printer memory). 130 Chapter 10 Solve a problem ENWW

Section	Page
How do I?	11
Get started	12
Accessibility	12
HP EcoSolutions (HP and the Environment)	13
Manage power	13
Quiet Mode	14
Optimize Printing Supplies	15
Understand the printer parts	15
Top and front view	15
Printing supplies area	16
Back view	16
Use the printer control panel	17
Overview of buttons and lights	17
Control panel display icons	18
Function tabs	18
Change printer settings	19
Use shortcuts	19
Dashboard	20
HP Digital Solutions	20
What are HP Digital Solutions?	20
HP Digital Filing	20
HP Digital Fax	20
Requirements	20
Set up HP Digital Solutions	22
Set up HP Digital Filing	22
Set up Scan to Network Folder	22
Set up Scan to Email	23
Step 1: Set up the outgoing email profiles	23
Step 2: Add email addresses to the Email Address Book	24
Step 3: Configure other email options	24
Set up HP Digital Fax	25
Use the HP Digital Solutions	25
Use HP Scan to Network Folder	25
Use Scan to Email	26
Use HP Digital Fax	26
Near Field Communication (NFC)	26
Paper basics	26
Recommended papers for printing	27
Order HP paper supplies	28
Tips for selecting and using paper	28
Load paper	29
Load an original on the scanner glass	35
Load an original in the document feeder	36
Set up and use accessories	37
Install and use Tray 2	37
Work with trays	37
Update the printer	38
Open the HP printer software (Windows)	39
Turn the printer off	40
Print	41
Print documents	41
Print brochures	42
Print on envelopes	43
Print photos	44
Print on special and custom-size paper	45
Print on both sides (duplexing)	47
Print from mobile device	47
Print with AirPrint™	48
Tips for successful printing	48
Copy and scan	51
Copy	51
Scan	51
Scan to a computer	52
Scan to a memory device	53
Scan to email	53
Scan to email through Scan tab	53
Set up Scan to Email	53
Scan a document or photo to email	54
Scan to email through Scan-to-Email app	54
Set up Scan to Email	54
Scan a document or photo to email	55
Change account settings	56
Scan using Webscan	56
Scanning documents as editable text	57
Scan documents as editable text	57
Guidelines for scanning documents as editable text	58
Create a new scan shortcut (Windows)	58
Change scan settings (Windows)	59
Tips for copy and scan success	60
Fax	61
Send a fax	61
Send a standard fax	61
Send a standard fax from the computer	62
Send a fax from a phone	62
Send a fax using monitor dialing	63
Send a fax using printer memory	63
Send a fax to multiple recipients	64
Send a fax in Error Correction Mode	64
Receive a fax	65
Receive a fax manually	65
Set up backup fax	66
Reprint received faxes from memory	66
Forward faxes to another number	67
Set automatic reduction for incoming faxes	67
Block unwanted fax numbers	68
Receive faxes using HP Digital Fax	69
Set up phone book contacts	69
Create and edit a phone book contact	70
Create and edit a group phone book contact	71
Delete phone book contacts	71
Print a list of phone book contacts	72
Change fax settings	72
Configure the fax header	72
Set the answer mode (Auto answer)	73
Set the number of rings before answering	73
Change the answer ring pattern for distinctive ring	73
Set the dial type	74
Set the redial options	74
Set the fax speed	75
Set the fax sound volume	75
Fax and digital phone services	76
Fax on Voice over Internet Protocol	76
Use reports	76
Print fax confirmation reports	77
Print fax error reports	78
Print and view the fax log	78
Clear the fax log	78
Print the details of the last fax transaction	78
Print a Caller ID Report	79
View the Call History	79
Additional fax setup	79
Set up faxing (parallel phone systems)	80
Select the correct fax setup for your home or office	81
Case A: Separate fax line (no voice calls received)	82
Case B: Set up the printer with DSL	83
Case C: Set up the printer with a PBX phone system or an ISDN line	84
Case D: Fax with a distinctive ring service on the same line	84
Case E: Shared voice/fax line	85
Case F: Shared voice/fax line with voice mail	87
Case G: Fax line shared with computer modem (no voice calls received)	87
Set up the printer with a computer dial-up modem	88
Set up the printer with a computer DSL/ADSL modem	89
Case H: Shared voice/fax line with computer modem	90
Shared voice/fax with computer dial-up modem	90
Shared voice/fax with computer DSL/ADSL modem	91
Case I: Shared voice/fax line with answering machine	93
Case J: Shared voice/fax line with computer modem and answering machine	94
Shared voice/fax line with computer dial-up modem and answering machine	94
Shared voice/fax line with computer DSL/ADSL modem and answering machine	96
Case K: Shared voice/fax line with computer dial-up modem and voice mail	97
Test fax setup	99
Web Services	100
What are Web Services?	100
Set up Web Services	100
Use Web Services	101
HP ePrint	102
Print apps	102
Remove Web Services	103
Work with cartridges	104
Information on cartridges and the printhead	104
Some color ink is used even when printing with black cartridge only	105
Check the estimated ink levels	105
Replace the cartridges	105
Order ink cartridges	107
Store printing supplies	107
Anonymous usage information storage	107
Cartridge warranty information	108
Network setup	109
Set up the printer for wireless communication	109
Before you begin	109
Set up the printer on your wireless network	110
Change the connection type	110
Test the wireless connection	111
Turn on or off the wireless capability of the printer	111
Change network settings	111
Use Wi-Fi Direct	113
Printer management tools	116
Toolbox (Windows)	116
HP Utility (OS X)	116
Embedded web server	116
About cookies	117
Open the embedded web server	117
Embedded web server cannot be opened	118
Restrict Color	118
HP Web Jetadmin software	119
Solve a problem	120
Jams and paper-feed issues	120
Clear a paper jam	120
Read general instructions in the Help for clearing paper jams	120
Clear a print carriage jam	126
Read general instructions in the Help for clearing a print carriage jams	126
Learn how to avoid paper jams	126
Solve paper-feed problems	127
Printing issues	128
Fix problems with page not printing (unable to print)	128
Read general instructions in the Help for unable to print issues	128
Fix print quality issues	132
Read general instructions in the Help for resolving print quality issues	132
Copy issues	135
Scan issues	135
Fax issues	136
Run the fax test	136
What to do if the fax test failed	136
Troubleshoot fax problems	140
Read general instructions in the Help for specific fax problems	140
The display always shows Phone Off Hook	140
The printer is having problems sending and receiving faxes	140
The printer cannot receive faxes, but can send faxes	142
The printer cannot send faxes, but can receive faxes	143
Fax tones are recorded on my answering machine	143
The computer cannot receive faxes (HP Digital Fax)	143
Network and connection issues	143
Fix wireless connection	144
Find network settings for wireless connection	144
Fix Wi-Fi Direct connection	144
Fix Ethernet connection	145
Printer hardware issues	145
Get help from the printer control panel	146
Understand printer reports	146
Printer status report	146
Network configuration page	147
Print quality report	147
Wireless test report	147
Web access test report	147
Solve problems using Web Services	147
Maintain the printer	148
Clean the scanner glass	148
Clean the exterior	149
Clean the document feeder	149
Maintain the printhead and cartridges	150
Restore original factory defaults and settings	151
HP support	152
Technical information	154
Specifications	154
Regulatory information	156
Regulatory Model Number	157
FCC statement	158
Notice to users in Korea	158
VCCI (Class B) compliance statement for users in Japan	159
Notice to users in Japan about the power cord	159
Noise emission statement for Germany	159
Visual display workplaces statement for Germany	159
Notice to users of the U.S. telephone network: FCC requirements	159
Notice to users of the Canadian telephone network	160
Notice to users of the German telephone network	161
Australia wired fax statement	161
European Union Regulatory Notice	161
Products with wireless functionality	162
European telephone network declaration (Modem/Fax)	162
Declaration of conformity	162
Regulatory information for wireless products	162
Exposure to radio frequency radiation	162
Notice to users in Brazil	163
Notice to users in Canada	163
Notice to users in Taiwan	164
Notice to users in Mexico	164
Notice to users in Japan	164
Notice to users in Korea	164
Environmental product stewardship program	164
Eco-Tips	165
European Union Commission Regulation 1275/2008	165
Paper	165
Plastics	165
Material safety data sheets	165
Recycling program	166
HP inkjet supplies recycling program	166
Power consumption	166
Waste disposal for Brazil	166
Disposal of waste equipment by users	167
Chemical substances	167
Restriction of hazardous substance (Ukraine)	167
Restriction of hazardous substance (India)	167
China SEPA Eco Label User Information	167
China Energy Label for Printer, Fax and Copier	168
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	169
The Table of Hazardous Substances/Elements and their Content (China)	170
EPEAT	170
Battery disposal in Taiwan	171
California Perchlorate Material Notice	171
European Union Battery Directive	171
Battery notice for Brazil	171

Match case Limit results 1 per page

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that

plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the

telephone wall jack.

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready

for faxing. If the

Fax Line Condition

test continues to fail and you experience problems faxing, contact your

telephone company and have them check the phone line.

Troubleshoot fax problems

Troubleshoot fax problems.

Use an HP online troubleshooting wizard

Resolve problems sending or receiving a fax or faxing to your computer.

NOTE:

The HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for

speciﬁc

fax problems

What kind of fax problem are you having?

The display always shows Phone

Oﬀ

Hook

●

HP recommends using a 2-wire phone cord.

●

Other equipment that uses the same phone line as the printer might be in use. Make sure extension

phones (phones on the same phone line, but not connected to the printer) or other equipment are not in

use or

oﬀ

the hook. For example, you cannot use the printer for faxing if an extension phone is

oﬀ

the

hook, or if you are using a computer dial-up modem to send email or access the Internet.

The printer is having problems sending and receiving faxes

●

Make sure the printer is turned on. Look at the display on the printer. If the display is blank and

(the Power button) light is not lit, the printer is turned

oﬀ.

Make sure the power cord is

ﬁrmly

connected

to the printer and plugged into a power outlet. Press

(the Power button) to turn on the printer.

After turning on the printer, HP recommends you wait

ﬁve

minutes before sending or receiving a fax. The

printer cannot send or receive faxes while it is initializing after being turned on.

●

If HP Digital Fax has been enabled, you might not be able to send or receive faxes if the fax memory is

full (limited by printer memory).

130

Chapter 10

Solve a problem

ENWW