HP Officejet Pro X451 HP Officejet Pro X451 and X551 - User Guide
HP Officejet Pro X451 Manual
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- HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 1
OFFICEJET PRO X451 AND X551 SERIES PRINTERS User Guide HP OFFICEJET PRO X451 HP OFFICEJET PRO X551 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 2
- HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 3
HP Officejet Pro X451 and X551 MFP Series User Guide - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 4
Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services ® XP, - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 5
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 6
iv Conventions used in this guide ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 7
location 8 Control panel layout (X451 Series 9 Control panel layout (X551 Series 11 2 Control panel menus ...17 Status menu ...17 Apps ...17 Plug and Print (Officejet Pro X551 models only 17 Setup Menu ...18 Network menu ...19 HP Web Services menu (Officejet Pro X451 models only 21 Device Setup - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 8
network using a USB cable (Officejet Pro X451 only) ...36 Install the software for a wireless product currently on the network 36 Manually connect the product to a wireless network 36 4 Use the product with Windows ...39 Supported operating systems and printer drivers for Windows 39 Select the - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 9
supplies 61 HP anticounterfeit website 61 Replacement instructions ...62 Replace the ink cartridges 62 Solve issues with supplies ...64 Check the ink cartridges ...64 Interpret control panel messages for supplies 67 8 Print ...71 Print tasks (Windows) ...71 Open the printer driver with Windows - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 10
97 Change from printing over USB to a Wireless Direct connection 97 Plug and Print USB Drive printing ...98 For Officejet Pro X551 Series printers 98 9 Color ...101 Adjust color ...101 Change the color theme for a print job 101 Change the color options 102 Use the HP EasyColor option ...103 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 11
left door 127 Clear jams in the output bin 129 Clear jams in the duplexer 130 Improve print quality ...132 Use the correct paper type setting in the printer driver 133 Adjust color ...133 Use paper that meets HP specifications 137 Check the ink cartridges 137 Clean ink smears ...140 ENWW ix - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 12
in the Print & Fax list after the driver is selected 151 You are using a generic printer driver when using a USB connection 152 Appendix A Supplies and accessories ...153 Order parts, accessories, and supplies 153 Part numbers ...153 Appendix B Service and support ...155 Hewlett-Packard limited - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 13
OpenSSL ...158 Customer support ...159 Appendix C Product specifications ...161 Physical specifications ...162 Power 166 HP Officejet print supplies ...166 Return and recycling instructions ...167 United States and Puerto Rico 167 Non-U.S. returns ...168 Battery disposal ...168 Printer recycling - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 14
EMC statement (Korea) ...174 GS statement (Germany) ...175 European Union Regulatory Notice 175 Additional statements for wireless products 176 FCC compliance statement-United States 176 Notice to users in the US and Canada 176 Australia statement ...176 Brazil ANATEL statement 176 Canadian - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 15
1 Product basics ● Product overview ● Environmental features ● Accessibility features ● Product views ENWW 1 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 16
Operating System support, see Supported operating systems and printer drivers for Windows. Officejet Pro X451dw models CN463A Has the same features as the Officejet Pro X451dn Series, but includes the following: ● 802.11 B/G/N Single Band wireless adapter ● HP Wireless Direct printing 2 Chapter - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 17
and Officejet Pro X551. Duplex printing saves the environment and saves you money. Save paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver. Reduce waste by using recycled paper. Recycle ink cartridges by using the HP - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 18
dexterity or strength. ● Online user guide that is compatible with text screen-readers. ● Ink cartridges can be installed and removed using one hand. ● All doors and covers can be opened using one hand. Product views Front view (X451 Series) 1 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 19
Front view (X551 Series) 1 8 7 2 3 4 6 5 1 Control panel 2 Output bin door 3 Output bin 4 Output bin extension 5 Tray 2 (Main paper tray) 6 On/Off button 7 Ink cartridge door 8 USB 2.0 Host port that accepts USB storage devices for Plug and Print USB Drive printing. ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 20
Back view 1 5 4 2 3 1 Left door (access for clearing jams) 2 Tray 1 (Multi-purpose tray) 3 Power connection 4 Hi-Speed USB 2.0 ports 5 Ethernet port 6 Chapter 1 Product basics ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 21
Interface ports 1 2 3 1 Ethernet port 2 USB Device port accepts a USB cable from a PC (alternative to Network and Wireless connections). 3 USB Host port accepts USB storage devices for Plug and Print (Officejet Pro X551 only). ENWW Product views 7 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 22
Serial number and model number location Open the ink cartridge door to view the serial number and product model number label. 8 Chapter 1 Product basics ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 23
button: provides a number of menu items to view and adjust network settings on wireless models. 4 HP ePrint button: provides quick access to HP Web Services features, including HP ePrint. HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 24
Buttons on the Home screen (X451 Series) The Home screen provides access to the product features, and it settings. 2 Job Status button: allows you to view the status of any current print jobs. 3 Ink Information button: provides information on the ink levels. 10 Chapter 1 Product basics ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 25
X451) or the upper-right corner of the control panel (Officejet Pro X551). For screens that contain settings for individual tasks, the Help opens to a topic that explains the options for that task. Control panel layout (X551 Series) Jan 00 00 00:00a 1 2 3 4 5 6 ENWW Display and touch screen area - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 26
button only illuminates only when the current screen can use this feature. 8 Wireless light: indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the wireless network. When connected, the light stops blinking and stays lit. 12 Chapter - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 27
vary. The layout might also be reversed for some languages. Jan 00 00 00:00a 1 Web Services button: provides quick access to HP Web Services features, including HP ePrint. HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product's e-mail address - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 28
area. When the product is processing a job, job status information replaces the time and date display. 8 Apps button: provides access to the Apps menu to print directly from select Web applications 14 Chapter 1 Product basics ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 29
the options for that task. If the product alerts you of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem. ENWW Product views 15 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 30
16 Chapter 1 Product basics ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 31
each cartridge individually. Print the Printer Status Report View a summary of the product's wired network settings; IP address, hostname, and Mac address. View a summary of the product's wireless network settings; IP address, hostname, and Mac address. Apps Use the Apps menu (HP OfficeJet Pro X551 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 32
Setup Menu To open this menu, press (X451 Series) or touch (X551 Series) the Setup panel. The following sub menus are available: ● Network ● HP Web Services (HP OfficeJet Pro X451 models only) ● Device Setup ● Tools ● Print Reports button from the control 18 Chapter 2 Control panel menus ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 33
Setup Wizard (HP Officejet Pro X551 MFP Series) Print Guide Continue Wi-Fi Protected Setup Continue (wireless products only) View Network Summary Print Wireless Test Report(wireless products only) Print Network Configuration Page Advanced Setup View Wired View Wireless Link Speed IP Settings - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 34
Menu item Restore Network Defaults Sub-menu item Legacy Default IP Sub-menu item On Off Description Resets all network configurations to their factory defaults. 20 Chapter 2 Control panel menus ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 35
HP Web Services menu (Officejet Pro X451 models only) Menu item Enable Web Services Sub-menu item Yes No Description Enables HP Web Services so you can use HP ePrint and the Apps menu. HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product's e- - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 36
product's sound effect level. Faster Browsing On Off* Sets the browsing speed to go faster than the default. Default Tray Auto Tray 1 Tray 2* Tray 3 (Accessory) only if installed Sets the default tray to print from. Default Paper in Tray 1 Tray Default Paper Size Letter (8.5 x 11in.) - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 37
(main paper tray). A4 (297 x 210 mm) ... For a complete list of paper sizes, see Supported paper sizes. Default Paper Type Plain Paper Premium Inkjet Sets the paper type for printing internal reports, or any print job that does not specify a type. ... For a complete list of paper sizes, see - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 38
1 is locked, the printer will only draw from the remaining trays, either Tray 2 or optional Tray 3, if it is installed. Printing can still be done from after it has been put into Standby mode. Auto Power Off (HP Officejet Pro X451 MFP Series) Never* 2 hours after Standby 4 hours after Standby 8 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 39
Symbol Set Append CR to LF Sets the text attributes for the printer control language being used. Print Postscript On Error Off Sets the product to print any postscript errors that occur. 1 For HP Officejet Pro X451 MFP Series products, font pitch and font point size settings can not be made - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 40
Description Displays a graph of how much ink has been consumed for each cartridge. Use this feature to clean, adjust, and align the printheads. Follow the on-screen instructions to correctly improve the product's print quality. The cartridge chip stores anonymous information about the usage - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 41
report is useful for reconciling contractual billing statements. Prints useful information about the product's wired or wireless network connection. Prints a list of errors and intermittent failures designed to help you troubleshoot problems. Prints a list of all the PCL fonts that are installed - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 42
28 Chapter 2 Control panel menus ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 43
could result in inaccurate printer messaging about the amount of ink remaining in cartridges. CD installation 1. Quit all open programs on the computer. 2. Install the software from the CD, and follow the onscreen instructions. NOTE: If you are installing on a Mac, click the HP Installer icon to - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 44
NOTE: While this product can be used over IPv6 networks, a product software installation from the CD is not supported over IPv6 networks. ● LPD Printing ● SLP ● WS-Discovery ● HP Wireless Direct Install the product on a wired network Use this procedure to install the product on a wired network. 30 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 45
Page menu item to print the configuration report. 5. Find the IP address on the configuration report. Printer Status Report [ [ [ [ [ [ [ [ Install the software 1. Quit all programs on the computer. 2. Install the software from the CD. 3. Follow the onscreen instructions. ENWW Connect the - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 46
printers, select the printer that has the correct IP address. 6. When the installation is complete, print a page from any program to make sure that the printing the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway. HP OfficeJet Pro X451 1. Select the Setup option - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 47
, and touch the OK button. Touch the Yes button to confirm. HP OfficeJet Pro X551 1. From the control panel, touch the Wireless button. 2. Touch the Advanced Setup menu, and then touch the IPv4 Settings button. 3. Touch the Manual IP Address button 4. Use the numeric keypad to enter the IP address - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 48
) or touch (X551 Series) the Setup button. 2. Press or touch the Network Setup menu item. 3. Press or touch the Advanced Setup menu item. 4. Press or touch the Link Speed menu. 5. Select one of the following options. Setting Automatic 10 Half 10 Full 100 Full 100 Half Description The print server - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 49
: ● Obtain the wireless network name or service set identifier (SSID). ● Determine the security password or encryption key for the wireless network. Connect the product to a wireless network using the Wireless Setup Wizard (Officejet Pro X551) If your wireless router does not support WiFi-Protected - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 50
USB cable connection method. Connect the product to a wireless network using a USB cable (Officejet Pro X451 only) If your wireless router does not support WiFi-Protected Setup (WPS), use this method to set up the product on a wireless network. Using a USB cable to transfer settings makes setting - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 51
be either HP Officejet Pro X451 MFP Series or HP Officejet Pro X551 MFP Series. 1. From a wireless enabled product, HP Embedded Web Server (HP EWS) using the following IP address: ● 192.168.223.1 3. Find the Wireless Setup Wizard in the product's EWS and follow the on screen instructions to manually - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 52
38 Chapter 3 Connect the product ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 53
print job settings for Windows ● Remove the printer driver from Windows ● Supported utilities for Windows Supported operating systems and printer drivers for Windows The product supports the following Windows operating systems: Recommended software installation ● Windows XP (32-bit, Service - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 54
when printing to multiple printer models from a mobile Windows computer HP UPD PCL 6 (This print driver is available for download from www.hp.com/go/upd) ● Recommended for printing in all Windows environments ● Provides the overall best speed, print quality, and printer feature support for - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 55
HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP Officejet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 56
then in the category for Hardware and Sound click Printer. Windows 7: Click Start, and then click Devices and Printers. 2. Right-click the driver icon, and then select Printing Preferences. Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 57
Remove the printer driver from Windows Windows XP 1. Click Start, Control Panel, and then Add or Remove list. 3. Select the Uninstall option. Supported utilities for Windows ● HP Web Jetadmin ● HP Embedded Web Server ● HP ePrint ● HP Wireless Direct ENWW Remove the printer driver from Windows 43 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 58
44 Chapter 4 Use the product with Windows ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 59
methods to open the HP Utility: ● From the dock, click HP Utility. ● From Applications, open the Hewlett-Packard folder, and then click HP Utility. ● Click the Utility tab of the Options and Supplies panel from Print and Fax. ENWW Supported operating systems and printer drivers for Mac 45 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 60
made in the Page Setup dialog box. ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes. ● Printer control panel settings: Settings changed at the - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 61
1. From the Apple menu , click the System Preferences menu and then click the Print & Scan icon. 2. Select the product in the left side of the window. 3. Click the Options & Supplies button. 4. Click the Driver tab. 5. Configure the installed options. ENWW Change printer-driver settings for Mac 47 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 62
Remove the printer driver from Mac operating systems You must have administrator rights to remove the software. 1. Open System Preferences. 2. Select Print & Scan. 3. Highlight the product. 4. Click the minus (-) symbol to delete the print queue. Supported utilities for Mac HP Embedded Web Server - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 63
problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements. ● For best results, use only HP-brand paper and print media designed for inkjet printers or multiuse. ● Use paper or print media made for inkjet printers. ● Hewlett-Packard - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 64
Change the printer driver to match the paper type and size in Windows 1. On the File menu in the software program, click Print. 2. Select OK button. Supported paper sizes NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. 50 Chapter - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 65
Table 6-1 Supported paper and print media sizes Size Dimensions Tray 1 Letter 216 x 279 mm (8.5 x 11 inches) Tray 2 Tray 3 Automatic duplex printing Oficio 8.5 x 13 (8.5 x 13 inches) Oficio 216 x 340 mm 216x340 mm Legal 216 x 356 mm (8.5 x 14 inches) A4 210 x 297 mm (8.3 x 11.7 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 66
x 9.3 inches) 90 x 205 mm (3.5 x 8.1 inches) Table 6-3 Supported cards Size Dimensions Tray 1 3x5 4x6 5x8 A6 Japanese Postcard Double Japan Postcard Rotated x 7 in no-tabs) Photo Media (Letter &A4) 52 Chapter 6 Paper and print media Tray 2 Tray 2 Tray 2 Tray 3 Tray 3 Tray 3 Automatic duplex - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 67
(Letter and A4) Tray 1 Tray 2 Tray 3 Automatic duplex printing Supported paper types and tray capacity Table 6-6 Tray 1 (multi-purpose) on left side of the product Paper type Weight Capacity1 Every day: ● Unspecified and Plain ● HP EcoSMART Lite ● Light 60-74g ● Intermediate 85-95g ● Mid - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 68
(accessory tray) Paper type Weight Capacity1 Paper orientation ● Unspecified and Plain ● HP EcoSMART Lite 60 to 175 g/m2 (16 to 47 lb) ● Light 60 to 30 envelopes or labels NOTE: Tray 3 does not support envelope printing. Side to be printed on face-up, with the top edge toward the product - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 69
product) 1. Open Tray 1. 2. Pull out the extension tray. 3. Extend the paper guides fullyand then load the paper stack into Tray 1. Adjust the paper guides to the size of the paper. NOTE: Place the paper into Tray 1 with the side to be printed on face-down and top of page toward the front of - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 70
align with the paper-size marking in the bottom of the tray. Slide the front paper length guide so that it pushes the stack of paper against the back of the tray. NOTE: Place the paper into the tray with the side to be printed on face-up. 56 Chapter 6 Paper and - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 71
from Tray 2. If Tray 2 is empty, the product pulls paper from Tray 1, or Tray 3 if it is installed. Configuring a tray on this product changes the speed settings to obtain the best print quality for the type of paper that you are using. If you are using special paper for all or most - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 72
before sending the print job. Select Tray 1 as the Paper Source from the Paper/ Quality tab (Windows) or Paper Feed menu (Mac). Configure trays 1. Make sure the product is turned on. 2. Perform one of the following tasks: ● Control panel: Press (X451 Series) or touch (X551 Series) the Setup button - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 73
. For the latest User Guide information go to www.hp.com/support/ojpx451 or www.hp.com/support/ojpx551. ● Ink cartridge information ● Supplies views ● Manage ink cartridges ● Replacement instructions ● Solve issues with supplies Ink cartridge information Color Cartridge number Standard-capacity - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 74
outside the product for prolonged periods of time. Manage ink cartridges Correctly using, storing, and monitoring the ink cartridge can help ensure high-quality print output. Change settings for ink cartridges Print when an ink cartridge is at estimated end of life Supply-related notifications are - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 75
it. HP policy on non-HP ink cartridges Hewlett-Packard Company cannot recommend the use of non-HP ink cartridges, either new or remanufactured. NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements. HP anticounterfeit website Go to www.hp.com - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 76
is installed. ● You are experiencing a high number of problems with the ink cartridge. ● The cartridge does not look like it usually does (for example, the packaging differs from HP packaging). Replacement instructions Replace the ink cartridges The product uses four colors and has a different - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 77
the edge of the old ink cartridge and then pull the cartridge straight out to remove it. 4. Remove the new ink cartridge from the packaging. 5. Do not touch the metal connector of the ink cartridge. Fingerprints on the connector can cause print-quality problems. ENWW Replacement instructions 63 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 78
ink cartridge into the product. 7. Close the ink cartridge door. 8. Place the old ink cartridge in the box and refer to HP's recycling instructions at http://wwww.hp.com/recycle. Solve issues with supplies Check the ink cartridges If you are experiencing print quality problems, see Improve print - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 79
, genuine HP ink cartridge. Interpret the Print Quality Report 1. On the product control panel, press (X451 Series) or touch (X551 Series) the Setup button. 2. Press or touch the Print Reports menu item. 3. Press or touch the Print Quality Report item to print it. 4. Follow the instructions on the - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 80
does not solve the problem, contact HP. ● If streaks appear in multiple color bands, see if the problem still persists by performing an additional print head cleaning, and then contact HP. A component other than the ink cartridge is probably causing the problem. 66 Chapter 7 Ink cartridges ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 81
Remove and install non-SETUP cartridges. Cartridge Low Description The ink cartridge is nearing the end of its useful life. Recommended action Printing can continue, but consider having a replacement supply on hand. Cartridge Very Low Description The ink cartridge is near the end of - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 82
color cartridge. Out of Ink Description The ink cartridge is at the end of its useful life, and the product will no longer print. Recommended action Replace the ink cartridge. Used [color] installed, to accept press OK Description A used, but still genuine, HP color ink cartridge has - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 83
Recommended action You have a used, but still genuine, HP cartridge installed. No action required. ENWW Solve issues with supplies 69 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 84
70 Chapter 7 Ink cartridges ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 85
8 Print ● Print tasks (Windows) ● Print tasks (Mac) ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Use HP ePrint ● Use the HP ePrint Mobile Driver ● AirPrint ● Connect the printer with HP Wireless Direct ● Plug and Print USB Drive printing Print tasks (Windows) The methods - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 86
Get help for any printing option with Windows 1. Click the Help button to open the online Help. 72 Chapter 8 Print ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 87
the File menu in the software program, click Print. 2. Select the product, and then select the number of copies. Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 88
Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create printing shortcuts 1. On the File menu in the software program, click Print. 74 Chapter 8 Print - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 89
2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 90
Click the Save As button. 7. Type a name for the shortcut, and click the OK button. Improve print quality with Windows Select the page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 76 Chapter - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 91
custom page size will appear in the list of paper sizes the next time you open the printer driver. Select the paper type with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 92
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. 78 Chapter 8 Print ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 93
Print multiple pages per sheet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Print tasks (Windows) 79 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 94
sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Select page orientation with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 80 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 95
4. Click the HP EasyColor check box to clear it. 5. In the Color Options area, click the Ink Settings button. 6. Use the sliders to adjust the settings, and then click OK. Print tasks (Mac) Create and use printing presets with Mac Use printing presets to save the current printer driver settings for - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 96
name for the preset. 5. Click the OK button. Use printing presets 1. On the File menu, click the Print option. 2. Select the product from the printer list. 3. In the Presets menu, select the printing preset. NOTE: To use printer-driver default settings, select the standard or Default Settings option - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 97
option is enabled by default in the HP Mac Postscript printer driver, so you do not need to make manual color adjustments. To disable the option so you can manually adjust the color settings, use the following procedure. 1. On the File menu, click the Print option. 2. Select the product from the - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 98
On HP Officejet Pro X451 MFP Series products, print jobs can also print job. ● Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler, delete the job there. ◦ Windows XP, Server 2003, or Server 2008: Click Start, click Settings, and then click Printers - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 99
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. ENWW Additional print tasks (Windows) 85 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 100
. NOTE: Labels are in the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print the first or last page on different paper with Windows 1. On the File menu in the software program, click - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 101
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button. ENWW Additional print tasks (Windows) 87 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 102
5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button. 88 Chapter 8 Print ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 103
for the other page. 8. Click the OK button. Scale a document to fit page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. ENWW Additional - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 104
then select a size from the drop-down list. Add a watermark to a document with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select a watermark from the Watermarks drop-down - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 105
Create a booklet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Additional print tasks (Windows) 91 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 106
option. The Pages per sheet option automatically changes to 2 pages per sheet. Additional print tasks (Mac OS X) Cancel a print job with Mac 1. If the print job is currently printing, cancel it by touching the Printing display near the bottom of the product control panel, and then touch - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 107
one of the standard messages, or select the Custom option and type a new message in the box. 6. Select options for the remaining settings. Use HP ePrint Use HP ePrint to print documents by sending them as an e-mail attachment to the product's e-mail address from any e-mail enabled device. ENWW Use - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 108
must be connected to a wired or wireless network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enable HP Web Services. a. From the Home screen on the product control panel, press (X451 Series) or touch (X551 Series) the Web Services button. b. Press or touch the - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 109
For Windows, the HP ePrint Mobile Driver also supports traditional direct IP printing to local network printers on the network (LAN or WAN) to supported PostScript® products. Go to www.hp.com/go/eprintmobiledriver for drivers and information. Supported operating systems ● Windows® XP (32-bit, SP 2 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 110
. 4. From your mobile device, search for and connect to the Wireless Direct name for your printer, such as HP-Setup-xx-Officejet Pro X551. 5. From your mobile device's print application, confirm your HP printer is the default printer, select print, and then print your document. 96 Chapter - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 111
as HP-Setup-xx-Officejet Pro X551. 5. From your computer, select print, and then confirm to print your document. Connect and print from a WiFi capable computer over Wireless Direct only 1. Setup your printer, but do not install the HP printer software. 2. Turn on your printer's Wireless Direct - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 112
to print over Wireless Direct, select your printer labeled (Network) from the Windows Printers group in the software application that you are using. NOTE: There are will be two instances of your printer in the Printers group, so be sure to select the printer named HP Officejet Pro X551 MFP Series - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 113
from the list of documents and folders on the USB device. 3. Touch the Settings... button to modify the print settings for the job, if necessary. 4. Touch Start Black or Start Color to start the print job. 5. To scan a document and save it as a .JPEG or .PDF file onto the USB drive, load - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 114
100 Chapter 8 Print ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 115
color ● Use the HP EasyColor option ● Match colors to your computer screen ● Print fade- and water-resistant prints Adjust color Manage color by changing the settings on the Color (Windows) and Color Options tab (Mac) in the printer driver. Change the color theme for a print job 1. On the File - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 116
from the color tab of the printer driver. 1. On the File menu in the software program, click the Print item. 2. Click Properties or Preferences (Windows). 3. Click the Color tab (Windows) or Color Options tab (Mac). 4. Clear the HP EasyColor check box. 5. Click the Ink Settings button (Windows) or - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 117
or faxing. You can also use this option to print draft copies or to save color cartridge life. 8. Click the OK button (Windows). Use the HP EasyColor option If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 118
images on the right show the enhancements that result from using the HP EasyColor option. The HP EasyColor option is enabled by default in both the HP PCL 6 printer driver and the HP Mac Postscript printer driver, so you do not need to make manual color adjustments. To disable the option so you can - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 119
● Printer drivers ● Computer operating systems ● Monitors ● Video cards and drivers ● Operating environment (humidity, for example) Keep these factors in mind when colors on your screen do not perfectly match your printed colors. Print fade- and water-resistant prints HP Officejet pigment inks - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 120
106 Chapter 9 Color ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 121
Page Description Prints the ink cartridge status. Includes the following information: ● Estimated percentage of cartridge life remaining ● Approximate pages remaining ● Part numbers for HP ink cartridges ● Number of pages printed Prints a page that helps solve problems with print quality Shows - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 122
wireless models only) ● Usage page ● PCL6 Font list Prints a log of errors and other events during product use. Prints a list of all installed PCL fonts Prints a list of all installed PS fonts Use the HP such as an HP printer) or in firmware a supported Web manually. IMPORTANT: The cookies that the HP - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 123
in the address field of a supported Web browser. To find the IP address, print a Printer Status Report or Network Configuration Page, or get the IP address from the product control panel. You can also open the HP EWS from the Windows printer driver. Open the Services tab and then click the Device - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 124
ink level status. ● Manage: Useful links for managing the HP EWS. ● Wired Network Status: Displays wired (802.3) status or wired (802.11) status (wireless models). ● Setup: Displays setup options. ● Custom Shortcut: Customize quick links to be added as shortcut. ● Support: Links to Hewlett-Packard - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 125
for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 126
any configuration changes that are done through the HP Embedded Web Server. If you change an existing applications for product management. This product supports the SNMPv1 protocol on IP networks. Printer Daemon (LPD) refers to the protocol and programs associated with line-printer spooling services - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 127
is accessed by HP software. Port 9100 can be enabled or disabled. ● Web Services disable/enable: The product supports the ability to enable or disable Microsoft Web Services Dynamic Discovery (WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services supported on the product - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 128
as WEP encryption and WPA-PSK authentication. In addition, Wireless Direct Authentication can be enabled or disabled. Economy settings Print with General Office mode General Office print mode uses less ink, which might extend the life of the cartridge. 1. On the File menu in the software program - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 129
the standby delay. NOTE: The default value is 10 minutes. button. Set Sleep After Standby 1. From the Home screen, press (X451 Series) or touch (X551 Series) the Setup 2. Open the following menus: ● Device Setup ● Power Handling ● Sleep After Standby 3. Select the time for the sleep after standby - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 130
spray water directly onto the touch screen. Product updates Software and firmware updates and installation instructions for this product are available at http://www.hp.com/go/support. Click Support & Drivers, click the operating system, and then select the download for the product. 116 Chapter 10 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 131
slowly ● Solve Plug and Print USB Drive printing problems (X551 Series) ● Solve product connectivity problems ● Solve wireless network problems ● Solve product software problems with Windows ● Solve product software problems with Mac Customer support Get telephone support, free during your warranty - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 132
job to the product. 2. If the job does not print, make sure you selected the correct printer driver. 3. Uninstall and then reinstall the product software. Step 5: Test the Plug and Print USB Drive printing functionality (X551 Series) 1. Load a .PDF document or .JPEG photo onto a USB flash drive - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 133
and size of graphics ● The speed of the computer you are using ● The USB or network connection ● Whether the product is printing in color or in monochrome ● The the product. 1. On the product control panel, press (X451 Series) or touch (X551 Series) the Setup button. 2. Scroll to and press or touch - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 134
a prompt to feed the paper manually through Tray 1, the multi-purpose guides with the paper-size markings in the bottom of the tray. Prevent paper jams To reduce the number of paper jams, try these solutions. 1. Use only paper that meets HP printed or copied on. 120 Chapter 11 Solve problems ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 135
the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use Tray 1, the multi-purpose tray on the left side of the printer, and then feed sheets manually one - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 136
Tray 1. NOTE: If the sheet tears, make sure that all of the fragments are removed before you resume printing. 2. The jammed sheet may also be accessible by removing Tray 2 and removing the jammed sheet by pulling it open the left door to access the jammed sheet. 122 Chapter 11 Solve problems ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 137
duplexer, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes. 5. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone. You may need to gently pull on the sheet if - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 138
7. Reinstall the duplexer. 8. Close the left door. 124 Chapter 11 Solve problems ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 139
Clear jams in Tray 2 1. Open Tray 2 by pulling it out and releasing the latch at the rear left of the tray. 2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 140
Clear jams in optional Tray 3 1. Open Tray 3. 2. Remove the jammed sheet by pulling it to the right and then out of the product. 126 Chapter 11 Solve problems ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 141
3. If the jam cannot be cleared at the tray, try clearing the jam from the Tray 3 left door. 4. Close Tray 3. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in the left door 1. Open the left door. ENWW Clear jams 127 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 142
2. Gently remove any visible paper from the rollers and delivery area. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments. 3. Close the left door. 128 Chapter 11 Solve problems ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 143
Clear jams in the output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 3. Open and then close the left door to clear the message. ENWW Clear jams 129 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 144
not visible or accessible, remove the duplexer by pulling it out with both hands. Set the duplexer aside, upright, on a piece of paper to prevent ink spills. CAUTION: When pulling out the duplexer, avoid making direct contact with the black cylinder to prevent - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 145
4. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone. You may need to gently pull on the sheet if it does not feed. Remove the sheet. 5. Lift the green tab to place the - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 146
You can prevent most print-quality problems by following these guidelines. ● Use the correct paper type setting in the printer driver ● Adjust color ● Use paper that meets HP specifications ● Check the ink cartridges ● Clean ink smears ● Clean the printhead ● Use the printer driver that best meets - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 147
the correct paper type setting in the printer driver Check the paper type setting if you are having any of the following problems: ● Ink is smearing on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled. ● Printed pages have small unprinted areas. Change the - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 148
printing business graphics. ● Photo: The product interprets RGB color as if it were printed theme when printing photos. ● Photo (Adobe RGB 1998): Use this theme with printing digital photos print job from the color tab of the printer driver. 1. On the File menu in the software program, click the Print - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 149
● Dry Time ● Saturation ● Black Ink Spread NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 150
Print Color as Gray (Mac) to print a color document in black and shades of gray. Use this option to print color documents for photocopying or faxing. You can also use this option to print draft copies or to save color cartridge life. 8. Click the OK button (Windows). 136 Chapter 11 Solve problems - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 151
you need to replace an ink cartridge, look on the cartridge or print the Supplies Status Page to find the part number for the correct genuine HP ink cartridge. Refilled or remanufactured ink cartridges Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 152
, genuine HP ink cartridge. Interpret the Print Quality Report 1. On the product control panel, press (X451 Series) or touch (X551 Series) the Setup button. 2. Press or touch the Print Reports menu item. 3. Press or touch the Print Quality Report item to print it. 4. Follow the instructions on the - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 153
multiple color bands, see if the problem still persists by performing an additional print head cleaning, and then contact HP. A component other than the ink cartridge is probably causing the problem. Inspect the ink cartridge for damage 1. Remove the ink cartridge from the product, and verify that - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 154
print quality problems. Use the following procedure to clean the printhead. 1. Load plain letter or A4 paper. 2. From the control panel, press (X451 Series) or touch (X551 Series the printer driver that best meets your printing needs You might need to use a different printer driver if the printed - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 155
● Preferred when printing to multiple printer models from a mobile Windows computer ● This driver is available for download at http://www.hp.com/go/upd. ● Recommended for printing in all Windows environments ● Provides the overall best speed, print quality, and printer feature support for most users - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 156
is turned on and that it is working correctly. 4. Install the HP software from the CD that came with the product. Using generic printer drivers can cause delays clearing jobs from the print queue. 5. From the list of printers on your computer, right-click the name of this product, click Properties - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 157
correct paper type. 3. If your computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs. Solve Plug and Print USB Drive printing problems (X551 Series) ● The USB Print menu does not open when you insert the USB accessory ● The file - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 158
to print is not listed in the USB Print menu 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .PDF using ASCII characters. Solve product connectivity problems Solve USB direct-connect problems If you have connected the product directly - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 159
using an HP standard TCP/IP port, select the box labeled Always print to this printer, even if and duplex settings for the network Hewlett-Packard recommends leaving this setting in problems Verify that any new software programs are correctly installed and that they use the correct printer driver - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 160
, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● The printer driver is installed on the computer. ● You have selected the correct printer port. ● The computer and product connect to the same wireless network. 146 Chapter 11 Solve problems ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 161
Print Wireless Network Test item to test the wireless network. The product prints a report with the results. 4. Make sure that the correct port or product is selected. a. For printers steps: i. Click Start. ii. Click All Programs. iii. Click HP. iv. Click your product. v. Click Update IP Address to - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 162
print the report. 3. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for your computer. 4. If the SSIDs are not the same, the devices are not connecting to the same network. Reconfigure the wireless iii. Click HP. iv. Click problems ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 163
devices are not connecting to the same network. Reconfigure the wireless setup for your product. Solve product software problems with Windows Problem Solution A printer driver for the product is not visible in the Printer folder Reinstall the product software. NOTE: Close any applications that - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 164
3. Click HP. installer 4. Click your product. 5. Click Update IP Address to open a utility that reports the known ("previous") IP address for the product and allows you to change the IP address, if necessary. Solve product software problems with Mac ● The printer driver is not listed in the Print - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 165
that the name on the configuration page matches the product name in the Print & Fax list. When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected. Software troubleshooting ▲ Make sure that your Mac operating system is Mac OS X 10.6 or later - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 166
generic printer driver. 2. Reinstall the software from the product CD. Do not connect the USB cable until the software installation program prompts you. 3. If multiple printers are installed, make sure that you have selected the correct printer in the Format For drop-down menu in the Print dialog - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 167
or accessories Order through service or support providers www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. Part numbers Item Part number Ink cartridges CN621A Cartridge number HP 970 CN625A HP 970XL CN622A HP 971 CN626A CN624A CN628A - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 168
NOTE: For information about the yield for the cartridges, see www.hp.com/go/pageyield. Actual yield depends on specific use. Some ink cartridges may not be available in all regions. 154 Appendix A Supplies and accessories ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 169
B Service and support ● Hewlett-Packard limited warranty statement ● End User License Agreement ● OpenSSL ● Customer support Hewlett-Packard limited warranty statement HP PRODUCT HP Officejet Pro X451dn, X451dw, X551dw DURATION OF LIMITED WARRANTY 1 year HP warrants to you, the end-user customer - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 170
TO THE SALE OF THIS PRODUCT TO YOU. End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement ("EULA") is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company ("HP") that governs - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 171
check the product support pages of HP's website (hp.com) to learn HP Software or disable any licensing or control feature of the HP Software. If this Software is provided by HP for Use with an imaging or printing product (for example, if the Software is a printer driver, firmware, or add-on), the HP - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 172
HP Product, or (ii) the provision of support services related to the Software or the HP Product. All such information will be subject to HP's privacy policy. HP OF RIGHTS. HP and its suppliers reserve all rights not expressly granted to you in this EULA. © 2009 Hewlett-Packard Development Company, - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 173
number, date of purchase, and problem description ready. Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Get 24-hour Internet product support and troubleshooting and download drivers and software, and electronic information http - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 174
160 Appendix B Service and support ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 175
C Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Acoustic emissions ● Environmental specifications ENWW 161 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 176
Table C-1 Physical specifications Product Height Depth Width Weight HP Officejet Pro X451 380 mm (15.0 inches) 399 mm (15.7 inches) 513 mm (20.2 inches) With supplies: 23.7 kg MFP Series (50.0 lb) Without supplies: 16.7 kg (16.8 lb) HP Officejet Pro X551 414 mm (16.3 inches) 399 mm (15 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 177
3048 m (0 to 10,000 ft) Tilt 1 Values are subject to change. IMPORTANT: This printer is designed to be used on a level surface. Operating the printer when not level could result in inaccurate printer messaging about the amount of ink remaining in cartridges. ENWW Environmental specifications 163 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 178
164 Appendix C Product specifications ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 179
Power consumption ● Paper use ● Plastics ● HP Officejet print supplies ● Return and recycling instructions ● Paper ● Material restrictions ● Disposal of on Hazardous Substances statement (Vietnam) Protecting the environment Hewlett-Packard Company is committed to providing quality products in an - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 180
of this product. Hewlett-Packard printing and imaging equipment marked services that are environmentally sound, from product design and manufacturing to distribution, customer use and recycling. When you participate in the HP Planet Partners program, we ensure your HP Officejet ink cartridges - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 181
instructions below. Multiple returns (more than one cartridge) 1. Package each HP Officejet ink cartridge in Service carrier or FedEx driver during your next pick-up or delivery. (Requested FedEx Ground pickup will be charged normal pick-up rates). Or, you can drop off your packaged ink cartridge - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 182
that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following: HP Officejet Pro X451 and X551 MFP Series Type Lithium Manganese Dioxide Weight 3.0 g Location On main board User-removable No 168 Appendix - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 183
collection point for the recycling of waste electrical and electronic equipment. For more information, go to http://www.hp.com/recycle Electronic Hardware Recycling HP encourages customers to recycle used electronic hardware. For more information about recycling programs go to: http://www - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 184
(MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, ink) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety. 170 Appendix D Environmental product stewardship program ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 185
obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP's commitment to the environment ● HP's environmental management system ● HP's end-of-life product return and recycling program ● Material Safety Data Sheets Visit www - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 186
Restriction on Hazardous Substances statement (Ukraine) 3 2008 № 1057 Restriction on Hazardous Substances statement (Vietnam) "Các sản phẩm của công ty Hewlett-Packard tuân thủ Thông tư 30/2011/TT-BCT quy định tạm thời về giới hạn hàm lượng cho phép của một số hóa chất độc hại trong sản phẩm - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 187
instructions ● Power cord statement (Japan) ● EMC statement (Korea) ● GS statement (Germany) ● European Union Regulatory Notice ● Additional statements for wireless confused with the marketing name (HP Officejet Pro X451 MFP Series, HP Officejet Pro X551 MFP Series, etc.) or product numbers (CN459A - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 188
printer that are not expressly approved by HP could void the user's authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules. For further information, contact: Manager of Corporate Product Regulations Hewlett-Packard - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 189
with the correct CE-marked AC adapter provided by HP. If this product has wired and/or wireless telecommunications functionality, it also complies with the essential that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available (in English only - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 190
, see www.arcep.fr. The point of contact for regulatory matters is: Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, GERMANY Additional statements for wireless products FCC compliance statement-United States Exposure to radio frequency radiation CAUTION: The - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 191
exposure limits, human proximity to the antennas should not be less than 20 cm (8 inches). Japan statement Korean statement Taiwan statement ENWW Additional statements for wireless products 177 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 192
, the date when the cartridge was last used, the number of pages printed using the cartridge, the page coverage, frequency of printing, the printing modes used, any printing errors that might have occurred, and the printer model. This information helps HP design future printers to meet our customers - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 193
I? ● Connect the product on page 29 ● Use the product with Windows on page 39 ● Use the product with Mac on page 45 ● Paper and print media on page 49 ● Ink cartridges on page 59 ● Print on page 71 ● Color on page 101 ● Manage and maintain on page 107 ● Solve problems on page 117 ENWW 179 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 194
180 Appendix F How do I? ENWW - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 195
C canceling print job 84, 92 cartridges non-HP 61 recycling 61, 166 replacing 62 storage 61 cautions iii change ink cartridge 62 clean wireless network 35 connectivity solving problems 144 USB 29 control panel buttons 9, 11 clean control panel 116 help 11, 15 Home screen 10, 13 HP Web Services - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 196
last page printing on different paper (Windows) 86 left door jams, clearing 127 license, software 156 link speed settings 34 loading paper input tray 55 M Mac changing paper types and sizes 93 driver settings 46, 81 HP Utility 45 problems, troubleshooting 150 removing software 48 supported operating - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 197
print cartridges door release, locating 4, 5 recycling 61, 166 print job canceling 84, 92 canceling, with Windows 84 print media supported 50 print quality improving 132, 133 improving (Windows) 76 print quality page interpreting 65, 138 printing 65, 138 printer driver configuring wireless network - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 198
storing environmental specifications 162 ink cartridges 61 subnet mask 32 supplies counterfeit 61 non-HP 61 ordering 153 recycling 61, 166 status, viewing with HP Utility 46 support online 117, 159 supported media 50 T TCP/IP manually configuring IPv4 parameters 32 technical support online 117, 159 - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 199
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR * CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR * BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, * WHETHER IN CONTRACT, STRICT - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 200
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR * CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR * BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, * WHETHER IN CONTRACT, STRICT - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 201
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 202
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 203
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 204
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 205
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR * CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS * INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN * CONTRACT, STRICT - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 206
to Redistribute This Code Unicode, Inc. hereby grants the right to freely use the information supplied in this file in the creation of products supporting the Unicode Standard, and to make copies of this file in any form for internal or external distribution as long as this notice remains attached - HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 207
- HP Officejet Pro X451 | HP Officejet Pro X451 and X551 - User Guide - Page 208
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OFFICEJET PRO X451 AND X551
SERIES PRINTERS
User Guide
HP OFFICEJET PRO X451
HP OFFICEJET PRO X551