Firewall
............................................................................................................................
113
Scan-to and Fax-to Folder Authentication
.......................................................................
113
Syslog
..............................................................................................................................
114
Certificates
.......................................................................................................................
114
Signed Firmware
..............................................................................................................
114
Wireless Authentication
...................................................................................................
114
Economy settings
.............................................................................................................................
114
Print with General Office mode
........................................................................................
114
Power handling
................................................................................................................
114
Clean the product
.............................................................................................................................
116
Clean the control panel
....................................................................................................
116
Product updates
...............................................................................................................................
116
11
Solve problems
.........................................................................................................................................
117
Customer support
.............................................................................................................................
117
Problem-solving checklist
.................................................................................................................
117
Step 1: Check that the product power is on
.....................................................................
118
Step 2: Check the control panel for error messages
.......................................................
118
Step 3: Test print functionality
.........................................................................................
118
Step 4: Try sending a print job from a computer
..............................................................
118
Step 5: Test the Plug and Print USB Drive printing functionality (X551 Series)
..............
118
Factors that affect product performance
..........................................................................
119
Restore the factory-set defaults
.......................................................................................................
119
Paper feeds incorrectly or becomes jammed
...................................................................................
120
The product does not pick up paper
................................................................................
120
The product picks up multiple sheets of paper
................................................................
120
Prevent paper jams
..........................................................................................................
120
Clear jams
........................................................................................................................................
121
Jam locations
...................................................................................................................
121
Clear jams in Tray 1(Multi-purpose tray)
.........................................................................
122
Clear jams in Tray 2
.........................................................................................................
125
Clear jams in optional Tray 3
...........................................................................................
126
Clear jams in the left door
................................................................................................
127
Clear jams in the output bin
.............................................................................................
129
Clear jams in the duplexer
...............................................................................................
130
Improve print quality
.........................................................................................................................
132
Use the correct paper type setting in the printer driver
....................................................
133
Adjust color
......................................................................................................................
133
Use paper that meets HP specifications
..........................................................................
137
Check the ink cartridges
..................................................................................................
137
Clean ink smears
.............................................................................................................
140
ENWW
ix