HP PSC 1350/1340 HP PSC 1300 series All-in-One - (English) Reference Guide - Page 69

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troubleshooting information

This section contains troubleshooting information for the HP PSC 1300 Series

(HP PSC). Specific information is provided for installation and configuration

issues. References to our online troubleshooting help are provided for

operational topics.

This section contains the following:

•

installation troubleshooting

on page 63

•

operational troubleshooting

on page 69

installation troubleshooting

Installation and configuration troubleshooting tips are included in this section for

some of the most common issues associated with HP PSC software and

hardware installation, and HP Instant Share.

This section contains the following topics:

•

hardware and software installation troubleshooting

on page 63

•

hp instant share setup troubleshooting

on page 69

hardware and software installation troubleshooting

If you encounter a software or hardware problem during installation, see the

topics below for a possible solution.

During a normal installation of the HP PSC software, the following things occur:

•

The HP PSC CD-ROM runs automatically when the CD-ROM is inserted

•

The software installs

•

Files are copied to your hard drive

•

You are requested to plug in the HP PSC

•

A green OK and check mark appear on an installation wizard screen

•

You are requested to restart your computer (might not occur in all cases)

•

The registration process runs

If any of these things do occur, there might be a problem with the installation.

To check the installation on a PC, verify the following:

•

Start the HP Director and check to make sure the following icons appear:

scan picture, scan document, and hp gallery. For information about

starting HP Director, see

use your hp psc with a computer

on page 6. If

the icons do not appear immediately, you might need to wait a few

minutes for the HP PSC to connect to your computer. Otherwise, see

Some

of the icons are missing in the hp director

on page 66.

•

Open the Printers dialog box and check to see that the HP PSC is listed.

•

Look at the task tray for an HP PSC icon. This indicates that the HP PSC is

ready.

Section	Page
contents	3
quick start	7
front panel overview	7
photo memory card overview	9
front panel status lights	9
use your hp psc with a computer	12
open the hp director for Windows users	12
open the hp director for Macintosh users	14
load originals and load paper	17
load originals	17
load an original photo on the glass	18
load letter or A4 paper	18
load envelopes	20
load postcards, Hagaki cards, or 4 by 6 inch (10 by 15 cm) photo paper	20
recommended papers	21
load other types of paper in the paper tray	21
set the paper type	21
avoid jams	22
use a photo memory card	23
what is a memory card?	23
insert a memory card and save the files to your computer	24
print photos by using a proof sheet	25
print a proof sheet	26
complete the proof sheet	26
print photos by scanning a proof sheet	27
create borderless prints	28
use the hp photo & imaging gallery	29
use the copy features	31
make copies	31
make a copy	31
adjust copy speed or quality	32
set the number of copies	32
perform special copy jobs	32
make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo	32
reduce or enlarge an original to fit the paper loaded	33
stop copying	34
use the scan features	35
scan an original	35
stop scanning	36
maintain your hp psc	37
clean the glass	37
clean the lid backing	37
clean the exterior	38
work with print cartridges	38
check the ink levels	38
print a self-test report	39
handle print cartridges	39
replace the print cartridges	40
use a photo print cartridge	42
use a print cartridge protector	42
align the print cartridges	43
clean the print cartridge contacts	45
self-maintenance sounds	46
get hp psc 1300 series support	47
get support and other information from the Internet	47
hp customer support	47
call in North America during warranty	48
call hp japan customer support	48
call elsewhere in the world	48
call in Australia post-warranty	50
prepare your hp psc for shipment	50
hp distribution center	51
warranty information	53
duration of limited warranty	53
warranty service	53
express service	53
warranty upgrades	53
returning your hp psc for service	54
hewlett-packard limited global warranty statement	54
extent of limited warranty	54
limitations of warranty	54
limitations of liability	55
local law	55
technical information	57
paper specifications	57
print margin specifications	57
photo memory card specifications	58
physical specifications	58
power specifications	58
environmental specifications	58
environmental product stewardship program	59
regulatory notices	60
notice to users in Korea	61
declaration of conformity	62
hp instant share setup and use	63
use hp instant share in five easy steps (Windows)	63
use the photo transfer feature	64
use a scanned image	64
access hp instant share from the hp director	65
send a photo or image using your hp psc (Macintosh)	66
use the photo upload feature	66
use a scanned image	66
access the e-mail option from the hp director	67
why should I register with hp instant share (Windows)?	67
troubleshooting information	69
installation troubleshooting	69
hardware and software installation troubleshooting	69
hp instant share setup troubleshooting	75
operational troubleshooting	75
hp instant share troubleshooting	76
photo memory card troubleshooting	76
index	79
order media	81

HP PSC 1350/1340 HP PSC 1300 series All-in-One - (English) Reference Guide - Page 69

troubleshooting information, installation troubleshooting

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