HP Pavilion zx5000 HP Notebook PC Series - Worldwide Limited Warranty and Tech - Page 8

Carry-in Warranty Service, Pick Up & Return Warranty Service, Customer Replaceable Parts

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Note: Computer products have regional support and service in selected countries. Portables PCs may be supported only in the country in which they are purchased and marketed. If you are outside the country of purchase, you must cover the cost of shipping your computer to the appropriate authorized repair site. If you are uncertain about the support available for your computer, please contact Customer Care. Refer to the Worldwide Phone Numbers booklet for more information. Listed below are the types of warranty support service that may be applicable to the product you have purchased. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. Carry-in Warranty Service Under the terms of carry-in service, you will be required to deliver your HP Hardware Product to an authorized service location for warranty repair. You must prepay any shipping charges, taxes, or duties associated with transportation of the product to and from the service location. In addition, you are responsible for insuring any product shipped or returned and assume risk of loss during shipping. Pick Up & Return Warranty Service In countries where it is available, your HP limited warranty may include a Pick Up and Return warranty service. Under the terms of pick up and return service, HP will pick up the defective unit from your location, repair it and return it to back to your location. HP will incur all repair, logistics and insurance costs in this process. Customer Replaceable Parts In countries where it is available, HP ships approved replacement parts directly to you to fulfill your HP Hardware Product warranty. This will save considerable repair time. After you contact HP and the fault diagnosis identifies that the problem can be fixed using one of these parts, a replaceable part can be sent directly to you. Once the part arrives, replace the defective part pursuant to the provided instructions and documentation. If further assistance is required, call the HP Technical Support Center and a technician will assist you over the phone. In cases where the replacement part must be returned to HP, you must 6

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6
Note:
Computer products have regional support and service in selected
countries. Portables PCs may be supported only in the country in which they are
purchased and marketed. If you are outside the country of purchase, you must
cover the cost of shipping your computer to the appropriate authorized repair
site.
If you are uncertain about the support available for your computer, please
contact Customer Care. Refer to the
Worldwide Phone Numbers
booklet for
more information.
Listed below are the types of warranty support service that may be applicable to
the product you have purchased.
BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP
DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL
INFORMATION. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF
ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT
RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY
PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP
WHEN THE PRODUCT IS MANUFACTURED.
Carry-in Warranty Service
Under the terms of carry-in service, you will be required to deliver your HP
Hardware Product to an authorized service location for warranty repair. You
must prepay any shipping charges, taxes, or duties associated with
transportation of the product to and from the service location. In addition, you
are responsible for insuring any product shipped or returned and assume risk of
loss during shipping.
Pick Up & Return Warranty Service
In countries where it is available, your HP limited warranty may include a Pick
Up and Return warranty service. Under the terms of pick up and return service,
HP will pick up the defective unit from your location, repair it and return it to
back to your location. HP will incur all repair, logistics and insurance costs in
this process.
Customer Replaceable Parts
In countries where it is available, HP ships approved replacement parts directly
to you to fulfill your HP Hardware Product warranty. This will save
considerable repair time. After you contact HP and the fault diagnosis identifies
that the problem can be fixed using one of these parts, a replaceable part can be
sent directly to you. Once the part arrives, replace the defective part pursuant to
the provided instructions and documentation. If further assistance is required,
call the HP Technical Support Center and a technician will assist you over the
phone. In cases where the replacement part must be returned to HP, you must