HP Photosmart 8400 HP Photosmart 8400 series User's Guide - Page 73

Placing a call, Windows PC, About, Macintosh - series driver

Get HP Photosmart 8400 PDF manuals and user guides View all HP Photosmart 8400 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 73 highlights

Placing a call Call Customer Care while you are near the computer and printer. Be prepared to provide the following information: ● Printer model number (located on the front of the printer). ● Printer serial number (located on the bottom of the printer). ● Computer operating system. ● Version of printer driver: - Windows PC: To see the printer driver version, right-click the memory card icon in the Windows taskbar and select About. - Macintosh: To see the printer driver version, use the Print dialog box. ● Messages displayed on the printer screen or on the computer monitor. ● Answers to the following questions: - Has the situation you are calling about happened before? Can you recreate the situation? - Did you install any new hardware or software on the computer around the time that the situation occurred? HP Photosmart 8400 series User's Guide 69

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
Placing a call
Call Customer Care while you are near the computer and printer. Be prepared to
provide the following information:
●
Printer model number (located on the front of the printer).
●
Printer serial number (located on the bottom of the printer).
●
Computer operating system.
●
Version of printer driver:
–
Windows PC:
To see the printer driver version, right-click the memory card
icon in the Windows taskbar and select
About
.
–
Macintosh:
To see the printer driver version, use the Print dialog box.
●
Messages displayed on the printer screen or on the computer monitor.
●
Answers to the following questions:
–
Has the situation you are calling about happened before? Can you recreate
the situation?
–
Did you install any new hardware or software on the computer around the
time that the situation occurred?
HP Photosmart 8400 series User's Guide
69