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HP Scanjet N9000 User Guide - Page 141

Solve wired network problems, Introduction, Poor physical connection

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Solve wired network problems Introduction Certain types of problems can indicate there is a network communication problem. These problems include the following issues: ● The periodic loss of ability to communicate with the product ● The product cannot be found during software installation ● A periodic failure to scan NOTE: If you have been experiencing intermittent loss of network connectivity, first update the product firmware. For instructions on how to update the product firmware, go to http://support.hp.com, search for your product, and then search on "update the firmware." Check the following items to verify that the product is communicating with the network. Before beginning, display a configuration page from the product control panel and locate the product IP address that is listed on this page. ● Poor physical connection ● The computer is unable to communicate with the product ● The product is using incorrect link and duplex settings for the network ● New software programs might be causing compatibility problems ● The computer or workstation might be set up incorrectly ● The product is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP scan drivers. For more information, go to Microsoft at www.microsoft.com. Poor physical connection 1. Verify that the product is attached to the correct network port using a cable of the correct length. 2. Verify that cable connections are secure. 3. Look at the network port connection on the back of the product, and verify that the amber activity light flashes indicating network traffic, and the green link-status light is continuously lit indicating a network link. 4. If the problem continues, try a different cable or port on the hub. The computer is unable to communicate with the product 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. ENWW Solve wired network problems 131

Section	Page
Product overview	11
Product views (HP Digital Sender Flow 8500 fn2 Document Capture Workstation)	11
Front view	11
Back view	12
Control-panel view	13
How to use the control panel	15
Product views (HP ScanJet Enterprise Flow N9120 fn2 Document Scanner)	15
Front view	15
Back view	16
Control-panel view	17
How to use the control panel	19
Product specifications	20
Supported operating systems (HP Digital Sender Flow 8500 fn2 Document Capture Workstation)	20
Supported operating systems (HP ScanJet Enterprise Flow N9120 fn2 Document Scanner)	20
Product dimensions (HP Digital Sender Flow 8500 fn2 Document Capture Workstation)	21
Product dimensions (HP ScanJet Enterprise Flow N9120 fn2 Document Scanner)	21
Power consumption, electrical specifications and acoustic emissions	22
Operating environment range (HP Digital Sender Flow 8500 fn2 Document Capture Workstation)	22
Operating environment range (HP ScanJet Enterprise Flow N9120 fn2 Document Scanner)	22
Product hardware setup and software installation	24
Hardware setup	24
How to get software updates	24
Scanner software (Windows)	25
HP Scan software	25
HP TWAIN	25
ISIS	25
WIA	25
Sleep Mode and auto-off settings	25
Use the scanner	27
Set up the scanner	28
Set up Scan to Email	29
Introduction	29
Before you begin	29
Step one: Access the HP Embedded Web Server (EWS)	30
Step two: Configure the Network Identification settings	30
Step three: Configure the Send to Email feature	31
Method one: Basic configuration using the Email Setup Wizard	31
Method two: Advanced configuration using the Email Setup	34
Step four: Configure the Quick Sets (optional)	38
Step five: Set up Send to Email to use Office 365 Outlook (optional)	39
Introduction	39
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account	39
Set up Scan to Fax	42
Step one: Access the HP Embedded Web Server	42
Step two: Set up Scan to Fax	42
Set up Scan to Network Folder	43
Introduction	43
Before you begin	43
Step one: Access the HP Embedded Web Server	43
Step two: Set up Scan to Network Folder	44
Method one: Use the Scan to Network Folder Wizard	44
Method two: Use Scan to Network Folder Setup	45
Step one: Begin the configuration	45
Step two: Configure the Scan to Network Folder settings	45
Dialog one: Set the Quick Set name, description, and options for user interaction at the control pan ...	46
Dialog two: Folder Settings	46
Configure the destination folder for scanned documents	47
Select the destination folder permissions	50
Dialog three: Notification settings	51
Dialog four: Scan Settings	52
Dialog five: File Settings	52
Dialog six: Summary	53
Step three: Complete the configuration	53
Set up Scan to USB Drive	53
Introduction	53
Step one: Access the HP Embedded Web Server	53
Step two: Enable Scan to USB Drive	54
Step three: Configure the Quick Sets (optional)	54
Default scan settings for Scan to USB Drive setup	55
Default file settings for Save to USB Setup	56
Set up Scan to SharePoint®	57
Introduction	57
Before you begin	57
Step one: Access the HP Embedded Web Server (EWS)	57
Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set	58
Scan and save a file directly to a Microsoft® SharePoint site	59
Quick set scan settings and options for Save to SharePoint®	60
Create a Quick Set	62
Introduction	62
Step one: Access the HP Embedded Web Server (EWS)	62
Step two: Add and manage Quick Sets	63
Add a Quick Set	63
Edit a Quick Set	64
Copy a Quick Set	64
Remove a Quick Set	65
Quick Set settings and options	65
Load originals	68
Document loading tips	68
Supported paper types and sizes	71
Load paper in the Automatic Document Feeder (ADF) input tray	73
Introduction	73
Required guidelines before loading documents	73
Method to load documents	74
Load same-sized documents	74
Load documents on the scanner glass	75
Perform a scan task	76
Send a scanned document to one or more email addresses	76
Introduction	76
Scan and send a document to email	76
Scan to Fax	77
Introduction	77
Scan to Fax	78
Scan and send to network folder	79
Introduction	79
Scan and save the document to a network folder	79
Scan and send to USB Flash Drive	80
Introduction	80
Scan and save the document to a USB flash drive	80
Additional options when scanning	82
HP JetAdvantage business solutions	84
Additional scan tasks	85
Use the scanning software (Windows)	85
Work with scan shortcuts	86
View scan shortcuts	86
Create scan shortcuts	86
Modify scan shortcuts	86
Scan to a picture	86
Scan to a PDF	87
Scan text for editing (OCR)	87
Scan to email	87
Send to cloud	87
Scan to FTP	87
Scan to SharePoint	88
Scan long documents	89
Detect multi-feeds	89
Everyday Scan	89
Filter out color from a document (color dropout)	89
Automatically detect color	90
Automatically straighten scanned images	90
Automatically delete blank pages	90
Automatically adjust page orientation	91
Automatically detect page size	91
Automatically crop or pad scanned image to selected page size	91
Scan using text-enhanced black and white mode	92
Add or remove device	92
Scan by using other scan software	92
Use the scanning software (OS X)	93
Mobile scanning	94
Scanning tips	94
Optimize scanning and task speeds	94
Care and maintenance	95
Clean the product	96
Clean the scanning strips	96
Clean the rollers	96
Introduction	96
Clean the rollers	97
Install an accessory into the hardware integration pocket	99
Replace parts	101
Replace the separation rollers and cover	101
Order maintenance and scanning supplies	103
Order parts and accessories	103
Customer self-repair parts	103
Manage the scanner	107
Advanced configuration with the HP Embedded Web Server (EWS)	107
Introduction	107
How to access the HP Embedded Web Server (EWS)	107
HP Embedded Web Server features	108
Information tab	108
General tab	109
Scan/Digital Send tab	110
Fax tab	110
Troubleshooting tab	111
Security tab	111
HP Web Services tab	112
Networking tab	112
Configure IP network settings	114
Scanner sharing disclaimer	114
View or change network settings	114
Rename the scanner on a network	114
Manually configure IPv4 TCP/IP parameters from the control panel	115
Manually configure IPv6 TCP/IP parameters from the control panel	115
Link speed and duplex settings	116
Scanner security features	117
Introduction	117
Security statements	117
IP Security	117
Assign an administrator password	117
Encryption support: HP High Performance Secure Hard Disks	118
Lock the formatter	118
Energy-conservation settings	119
Introduction	119
Set the sleep timer and configure the scanner to use 2 watts or less of power	119
Set the sleep schedule	119
HP Web Jetadmin	121
HP Digital Sending Software (HP DSS)	121
Upgrade the firmware	122
Solve problems	123
Additional troubleshooting	124
Restore factory settings	125
Introduction	125
Method one: Restore factory settings from the scanner control panel	125
Method two: Restore factory settings from the HP Embedded Web Server (network-connected products onl ...	125
Scanner installation problems	126
Check the cables	126
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)	126
Power issues	128
Scanner will not turn on	128
The scanner has paused or shut down	128
Scanner keeps turning off	129
Scanner does not pick up paper or misfeeds	130
Introduction	130
The scanner does not pick up paper	130
The scanner picks up multiple sheets of paper	130
The document feeder jams, skews, or picks up multiple sheets of paper	131
Clear paper jams	132
Introduction	132
Experiencing frequent or recurring paper jams?	132
Clear paper jams in the Automatic Document Feeder (ADF)	133
Improve scan image quality	135
Check the scanner glass for dirt and smudges	135
Check the resolution settings	136
Check the color settings	136
Check the image-adjustment settings	137
Optimize scan quality for text or pictures	137
Check the output-quality settings	138
Clean the pickup rollers and separation pad in the Automatic Document Feeder (ADF)	138
Solve wired network problems	141
Introduction	141
Poor physical connection	141
The computer is unable to communicate with the product	141
The product is using incorrect link and duplex settings for the network	142
New software programs might be causing compatibility problems	142
The computer or workstation might be set up incorrectly	142
The product is disabled, or other network settings are incorrect	142