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IBM 8671 Hardware Maintenance Manual - Page 42

Viewing, error, Configuration/Setup, Utility, program, diagnostic, programs, ServerGuide, symptoms

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Notes: 1. If you have a power-on password or administrator password set, you must type the password and press Enter, when prompted, before POST will continue. 2. A single problem might cause several error messages. When this occurs, work to correct the cause of the first error message. After you correct the cause of the first error message, the other error messages usually will not occur the next time you run the test. The POST error log contains the three most recent error codes and messages that the system generated during POST. The System Error log contains all messages issued during POST and all system status messages from the service processor. You can view the contents of the System Error log from the Configuration/Setup Utility program or from the diagnostic programs. Viewing error logs from the Configuration/Setup Utility program Start the Configuration/Setup Utility program; then, select Error Logs from the main menu. See "Starting the Configuration/Setup Utility program" on page 15 for more information. Viewing error logs from the diagnostic programs Start the diagnostic programs; select Hardware Info from the top of the diagnostic programs screen; select System Error Log from the list that appears; then, follow the instructions on the screen. See "Starting the diagnostic programs" on page 34 for more information. ServerGuide error symptoms Look for the symptom in the left column of the chart. Probable solutions to the problem are in the right column. Table 3. ServerGuide Setup and Installation CD Symptom Suggested action The ServerGuide Setup and Installation CD will not start. v Ensure that the server is supported and has a startable (bootable) CD-ROM drive. v If the startup (boot) sequence settings have been altered, ensure that the CD-ROM drive is first in the startup sequence. v If more than one CD-ROM drive is installed, ensure that only one drive is set as the primary drive. Start the CD from the primary drive. The SCSI RAID v Ensure that there are no duplicate SCSI IDs or IRQ assignments. program cannot v Ensure that the hard disk drive is connected properly. view all installed drives, or the NOS cannot be installed. The Operating System Installation program continuously loops. Make more space available on the hard disk. The ServerGuide Ensure that the NOS CD you have is supported by the ServerGuide program will not program. See the ServerGuide Setup and Installation CD label for a start your NOS CD. list of supported NOS versions. 32 xSeries 235 Type 8671: Hardware Maintenance Manual and Troubleshooting Guide

Section	Page
About this manual	5
Important safety information	5
Online support	5
Contents	7
Chapter 1. General information	11
Related publications	11
Notices and statements used in this book	12
Features and specifications	13
Server controls and indicators	14
Front view	14
Rear view	16
Operator information panel	17
Server power features	18
Turning on the server	18
Turning off the server	19
Standby mode	19
IBM documentation CD	20
System requirements	20
Starting the IBM Documentation Browser	20
Using the IBM Documentation Browser	21
Using the search feature	21
IBM Director	21
Installing IBM Director updates	22
UpdateXpress	23
Chapter 2. Configuration	25
Using the Configuration/Setup Utility program	25
Starting the Configuration/Setup Utility program	25
Choices available from the Configuration/Setup main menu	26
Additional Configuration/Setup Utility menu choices	29
Using passwords	29
Power-on password	29
Administrator password	30
Using the LSI Logic Configuration Utility program	31
Starting the LSI Logic Configuration Utility program	31
Formatting a SCSI hard disk drive	32
Using the ServerGuide Setup and Installation CD	32
ServerGuide features	32
Setup and configuration overview	33
System Partition	34
Typical operating-system installation	34
Setting up or updating multiple servers	35
Installing your operating system without ServerGuide	35
Using ServeRAID Manager	35
Configuring the Gigabit Ethernet controller	36
High-performance Ethernet modes	37
Ethernet port connector	37
Updating the integrated system management firmware	37
Chapter 3. Diagnostics	39
General checkout	39
Diagnostic tools overview	41
POST error logs	41
Viewing error logs from the Configuration/Setup Utility program	42
Viewing error logs from the diagnostic programs	42
ServerGuide error symptoms	42
Small computer system interface messages	43
Diagnostic programs and error messages	43
Text messages	44
Starting the diagnostic programs	44
Viewing the test log	45
Viewing the System Error log	45
Diagnostic error message tables	45
Identifying problems using status LEDs	46
LEDs for Active PCI slots	46
Power-supply LEDs	48
Light path diagnostics	48
Diagnostic panel LEDs	49
Remind button	49
Recovering the BIOS code	50
Power checkout	50
Troubleshooting the Ethernet controller	51
Network connection problems	51
Ethernet controller troubleshooting chart	51
Ethernet controller messages	53
Chapter 4. Customer replaceable units	55
Installation guidelines	55
System reliability considerations	55
Working inside the server with the power on	56
Handling static-sensitive devices	56
Major components of the xSeries 235 Type 8671 server	56
System-board component locations	58
System-board option connectors	58
System-board internal cable connectors	59
System-board external port connectors	60
System-board switches and jumpers	61
System-board LED locations	63
Removing the server door (tower model)	64
Removing the server left-side cover and bezel (tower model)	65
Removing the left-side cover	65
Removing the bezel	66
Removing the server top cover and bezel (rack configuration)	67
Removing the top cover	67
Removing the bezel	68
Removing and installing the adapter-support bracket	68
Working with adapters	70
Adapter considerations	70
Installing a hot-plug adapter (slots 5 and 6)	72
Installing a non-hot-plug adapter (any slot)	74
Cabling example for a ServeRAID controller	76
Working with the 3-Pack Ultra320 Hot-Swap Expansion option	80
Installing the 3-Pack Ultra320 Hot-Swap Expansion option	81
Installing internal drives	84
Internal drive bays	85
Installing a hot-swap hard disk drive	87
Installing a 5.25-inch removable-media drive	88
Memory technology transition	89
Installing memory modules	90
Installing an additional microprocessor	92
Replacing a hot-swap power supply	97
Installing a hot-swap power-supply option	100
Replacing a hot-swap fan	104
Replacing a front fan	106
Replacing a center fan	106
Replacing a rear fan	106
Replacing the battery	107
Completing the installation	109
Installing the server bezel and left-side cover (tower model)	110
Installing the server door (tower model)	112
Installing the server bezel and top cover (rack configuration)	113
Updating your server configuration	114
Connecting external options	114
Installing the external SCSI connector	115
Installing the second serial connector	115
Connecting an external device	116
Cabling the server	116
Keyboard cabling	117
Pointing device cabling	117
Parallel port cabling	117
Serial cabling	117
Advanced System Management Interconnect cabling	117
USB cabling	118
Video cabling	118
Gigabit Ethernet cabling	118
Power cabling	118
Installing the server in a rack	118
Input/output connectors	118
Parallel port	119
Viewing or changing the parallel-port assignments	119
Parallel port connector	120
Video port	120
Keyboard port	120
Auxiliary-device (pointing device) port	120
Ultra320 SCSI system-board connectors	120
SCSI cabling requirements	121
SCSI IDs	121
SCSI connectors	122
Serial ports	122
Viewing or changing the serial-port assignments	122
Serial-port connectors	123
Universal Serial Bus version 1.1 ports	123
USB cables and hubs	123
USB-port connectors	123
Gigabit Ethernet port	123
Ethernet connector	124
RS-485 (ASM interconnect) ports	124
Chapter 5. Service replaceable units	125
Thermal grease	125
System board	126
Microprocessor removal	127
Operator information panel	129
Diskette drive	131
DASD backplane	132
Power-supply (non-hot-swap)	133
Front fan housing	134
Hot-swap card	135
Diagnostics panel card	135
Power reset card	136
Chapter 6. Symptom-to-FRU index	139
Beep symptoms	139
No-beep symptoms	142
Diagnostic panel system error LED	142
Diagnostic error codes	144
Error symptoms	149
Power-supply LED errors	156
POST error codes	157
Service processor error codes	163
SCSI error codes	163
Temperature error messages	163
Fan error messages	164
Power error messages	164
System shutdown	165
Voltage related system shutdown	165
Temperature related system shutdown	166
DASD checkout	166
Host built-in self test (BIST)	166
Bus fault messages	167
Undetermined problems	167
Problem determination tips	168
Chapter 7. Parts listing for the xSeries 235	171
System	172
Keyboard CRUs	174
Power cord CRUs	176
Appendix A. Getting help and technical assistance	177
Before you call	177
Using the documentation	177
Getting help and information from the World Wide Web	177
Software service and support	178
Hardware service and support	178
Appendix B. Related service information	179
Safety information	179
General safety	179
Electrical safety	180
Safety inspection guide	181
Handling electrostatic discharge-sensitive devices	182
Grounding requirements	182
Safety notices (multilingual translations)	182
Appendix C. Notices	215
Edition notice	215
Trademarks	216
Important notes	216
Product recycling and disposal	217
Electronic emission notices	217
Federal Communications Commission (FCC) statement	217
Industry Canada Class A emission compliance statement	218
Australia and New Zealand Class A statement	218
United Kingdom telecommunications safety requirement	218
European Union EMC Directive conformance statement	218
Taiwanese Class A warning statement	219
Chinese Class A warning statement	219

Match case Limit results 1 per page

Notes:

you

have

power-on

password

administrator

password

set,

you

must

type

the

password

and

press

Enter,

when

prompted,

before

POST

will

continue.

single

problem

might

cause

several

error

messages.

When

this

occurs,

work

correct

the

cause

the

first

error

message.

After

you

correct

the

cause

the

first

error

message,

the

other

error

messages

usually

will

not

occur

the

time

you

run

the

test.

The

POST

error

log

contains

the

three

most

recent

error

codes

and

messages

that

the

system

generated

during

POST.

The

System

Error

log

contains

all

messages

issued

during

POST

and

all

system

status

messages

from

the

service

processor.

You

can

view

the

contents

the

System

Error

log

from

the

Configuration/Setup

Utility

program

from

the

diagnostic

programs.

Viewing

error

logs

from

the

Configuration/Setup

Utility

program

Start

the

Configuration/Setup

Utility

program;

then,

select

Error

Logs

from

the

main

menu.

See

“Starting

the

Configuration/Setup

Utility

program”

page

for

information.

Viewing

error

logs

from

the

diagnostic

programs

Start

the

diagnostic

programs;

select

Hardware

Info

from

the

top

the

diagnostic

programs

screen;

select

System

Error

Log

from

the

list

that

appears;

then,

the

instructions

the

screen.

See

“Starting

the

diagnostic

programs”

page

for

information.

ServerGuide

error

symptoms

Look

for

the

symptom

the

left

column

the

chart.

Probable

solutions

the

problem

are

the

right

column.

Table

ServerGuide

Setup

and

Installation

Symptom

Suggested

action

The

ServerGuide

Setup

and

Installation

will

not

start.

Ensure

that

the

server

supported

and

has

startable

(bootable)

CD-ROM

drive.

the

startup

(boot)

sequence

settings

have

been

altered,

ensure

that

the

CD-ROM

drive

first

the

startup

sequence.

than

one

CD-ROM

drive

installed,

ensure

that

only

one

drive

set

the

primary

drive.

Start

the

from

the

primary

drive.

The

SCSI

RAID

program

cannot

view

all

installed

drives,

the

NOS

cannot

installed.

Ensure

that

there

are

duplicate

SCSI

IDs

IRQ

assignments.

Ensure

that

the

hard

disk

drive

connected

properly.

The

Operating

System

Installation

program

continuously

loops.

Make

space

available

the

hard

disk.

The

ServerGuide

program

will

not

start

your

NOS

CD.

Ensure

that

the

NOS

you

have

supported

the

ServerGuide

program.

See

the

ServerGuide

Setup

and

Installation

label

for

list

supported

NOS

versions.

xSeries

235

Type

8671:

Hardware

Maintenance

Manual

and

Troubleshooting

Guide