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IBM 8671 Hardware Maintenance Manual - Page 43

Small, computer, system, interface, messages, Diagnostic, programs, error

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Table 3. ServerGuide Setup and Installation CD (continued) Symptom Suggested action The NOS cannot be installed; the option is not available. Ensure that the NOS is supported on your server. If the NOS is supported, either there is no logical drive defined (SCSI RAID systems) or the ServerGuide System Partition is not present. Run the ServerGuide program, and ensure that setup is complete. Small computer system interface messages If you receive a SCSI error message, see "SCSI error codes" on page 153. Note: If your server does not have a hard disk drive, ignore any message that indicates that the BIOS is not installed. Diagnostic programs and error messages The server diagnostic programs are stored in upgradeable read-only memory (ROM) on the system board. These programs are the primary method of testing the major components of your server. Diagnostic error messages indicate that a problem exists; they are not intended to be used to identify a failing part. Troubleshooting and servicing of complex problems that are indicated by error messages should be performed by trained service personnel. Sometimes the first error to occur causes additional errors. In this case, the server displays more than one error message. Always follow the suggested action instructions for the first error message that appears. The following sections contain the error codes that might appear in the detailed test log and summary log when the diagnostic programs are run. The error code format is as follows: fff-ttt-iii-date-cc-text message where: fff is the three-digit function code that indicates the function being tested when the error occurred. For example, function code 089 is for the microprocessor. ttt is the three-digit failure code that indicates the exact test failure that was encountered. (These codes are for trained service personnel; see "Diagnostic error codes" on page 134). iii is the three-digit device ID. (These codes are for trained service personnel; see "Diagnostic error codes" on page 134). date is the date that the diagnostic test was run and the error recorded. cc is the check value that is used to verify the validity of the information. text message is the diagnostic message that indicates the reason for the problem. Chapter 3. Diagnostics 33

Section	Page
About this manual	5
Important safety information	5
Online support	5
Contents	7
Chapter 1. General information	11
Related publications	11
Notices and statements used in this book	12
Features and specifications	13
Server controls and indicators	14
Front view	14
Rear view	16
Operator information panel	17
Server power features	18
Turning on the server	18
Turning off the server	19
Standby mode	19
IBM documentation CD	20
System requirements	20
Starting the IBM Documentation Browser	20
Using the IBM Documentation Browser	21
Using the search feature	21
IBM Director	21
Installing IBM Director updates	22
UpdateXpress	23
Chapter 2. Configuration	25
Using the Configuration/Setup Utility program	25
Starting the Configuration/Setup Utility program	25
Choices available from the Configuration/Setup main menu	26
Additional Configuration/Setup Utility menu choices	29
Using passwords	29
Power-on password	29
Administrator password	30
Using the LSI Logic Configuration Utility program	31
Starting the LSI Logic Configuration Utility program	31
Formatting a SCSI hard disk drive	32
Using the ServerGuide Setup and Installation CD	32
ServerGuide features	32
Setup and configuration overview	33
System Partition	34
Typical operating-system installation	34
Setting up or updating multiple servers	35
Installing your operating system without ServerGuide	35
Using ServeRAID Manager	35
Configuring the Gigabit Ethernet controller	36
High-performance Ethernet modes	37
Ethernet port connector	37
Updating the integrated system management firmware	37
Chapter 3. Diagnostics	39
General checkout	39
Diagnostic tools overview	41
POST error logs	41
Viewing error logs from the Configuration/Setup Utility program	42
Viewing error logs from the diagnostic programs	42
ServerGuide error symptoms	42
Small computer system interface messages	43
Diagnostic programs and error messages	43
Text messages	44
Starting the diagnostic programs	44
Viewing the test log	45
Viewing the System Error log	45
Diagnostic error message tables	45
Identifying problems using status LEDs	46
LEDs for Active PCI slots	46
Power-supply LEDs	48
Light path diagnostics	48
Diagnostic panel LEDs	49
Remind button	49
Recovering the BIOS code	50
Power checkout	50
Troubleshooting the Ethernet controller	51
Network connection problems	51
Ethernet controller troubleshooting chart	51
Ethernet controller messages	53
Chapter 4. Customer replaceable units	55
Installation guidelines	55
System reliability considerations	55
Working inside the server with the power on	56
Handling static-sensitive devices	56
Major components of the xSeries 235 Type 8671 server	56
System-board component locations	58
System-board option connectors	58
System-board internal cable connectors	59
System-board external port connectors	60
System-board switches and jumpers	61
System-board LED locations	63
Removing the server door (tower model)	64
Removing the server left-side cover and bezel (tower model)	65
Removing the left-side cover	65
Removing the bezel	66
Removing the server top cover and bezel (rack configuration)	67
Removing the top cover	67
Removing the bezel	68
Removing and installing the adapter-support bracket	68
Working with adapters	70
Adapter considerations	70
Installing a hot-plug adapter (slots 5 and 6)	72
Installing a non-hot-plug adapter (any slot)	74
Cabling example for a ServeRAID controller	76
Working with the 3-Pack Ultra320 Hot-Swap Expansion option	80
Installing the 3-Pack Ultra320 Hot-Swap Expansion option	81
Installing internal drives	84
Internal drive bays	85
Installing a hot-swap hard disk drive	87
Installing a 5.25-inch removable-media drive	88
Memory technology transition	89
Installing memory modules	90
Installing an additional microprocessor	92
Replacing a hot-swap power supply	97
Installing a hot-swap power-supply option	100
Replacing a hot-swap fan	104
Replacing a front fan	106
Replacing a center fan	106
Replacing a rear fan	106
Replacing the battery	107
Completing the installation	109
Installing the server bezel and left-side cover (tower model)	110
Installing the server door (tower model)	112
Installing the server bezel and top cover (rack configuration)	113
Updating your server configuration	114
Connecting external options	114
Installing the external SCSI connector	115
Installing the second serial connector	115
Connecting an external device	116
Cabling the server	116
Keyboard cabling	117
Pointing device cabling	117
Parallel port cabling	117
Serial cabling	117
Advanced System Management Interconnect cabling	117
USB cabling	118
Video cabling	118
Gigabit Ethernet cabling	118
Power cabling	118
Installing the server in a rack	118
Input/output connectors	118
Parallel port	119
Viewing or changing the parallel-port assignments	119
Parallel port connector	120
Video port	120
Keyboard port	120
Auxiliary-device (pointing device) port	120
Ultra320 SCSI system-board connectors	120
SCSI cabling requirements	121
SCSI IDs	121
SCSI connectors	122
Serial ports	122
Viewing or changing the serial-port assignments	122
Serial-port connectors	123
Universal Serial Bus version 1.1 ports	123
USB cables and hubs	123
USB-port connectors	123
Gigabit Ethernet port	123
Ethernet connector	124
RS-485 (ASM interconnect) ports	124
Chapter 5. Service replaceable units	125
Thermal grease	125
System board	126
Microprocessor removal	127
Operator information panel	129
Diskette drive	131
DASD backplane	132
Power-supply (non-hot-swap)	133
Front fan housing	134
Hot-swap card	135
Diagnostics panel card	135
Power reset card	136
Chapter 6. Symptom-to-FRU index	139
Beep symptoms	139
No-beep symptoms	142
Diagnostic panel system error LED	142
Diagnostic error codes	144
Error symptoms	149
Power-supply LED errors	156
POST error codes	157
Service processor error codes	163
SCSI error codes	163
Temperature error messages	163
Fan error messages	164
Power error messages	164
System shutdown	165
Voltage related system shutdown	165
Temperature related system shutdown	166
DASD checkout	166
Host built-in self test (BIST)	166
Bus fault messages	167
Undetermined problems	167
Problem determination tips	168
Chapter 7. Parts listing for the xSeries 235	171
System	172
Keyboard CRUs	174
Power cord CRUs	176
Appendix A. Getting help and technical assistance	177
Before you call	177
Using the documentation	177
Getting help and information from the World Wide Web	177
Software service and support	178
Hardware service and support	178
Appendix B. Related service information	179
Safety information	179
General safety	179
Electrical safety	180
Safety inspection guide	181
Handling electrostatic discharge-sensitive devices	182
Grounding requirements	182
Safety notices (multilingual translations)	182
Appendix C. Notices	215
Edition notice	215
Trademarks	216
Important notes	216
Product recycling and disposal	217
Electronic emission notices	217
Federal Communications Commission (FCC) statement	217
Industry Canada Class A emission compliance statement	218
Australia and New Zealand Class A statement	218
United Kingdom telecommunications safety requirement	218
European Union EMC Directive conformance statement	218
Taiwanese Class A warning statement	219
Chinese Class A warning statement	219

Match case Limit results 1 per page

Table

ServerGuide

Setup

and

Installation

(continued)

Symptom

Suggested

action

The

NOS

cannot

installed;

the

option

not

available.

Ensure

that

the

NOS

supported

your

server.

the

NOS

supported,

either

there

logical

drive

defined

(SCSI

RAID

systems)

the

ServerGuide

System

Partition

not

present.

Run

the

ServerGuide

program,

and

ensure

that

setup

complete.

Small

computer

system

interface

messages

you

receive

SCSI

error

message,

see

“SCSI

error

codes”

page

153.

Note:

your

server

does

not

have

hard

disk

drive,

ignore

any

message

that

indicates

that

the

BIOS

not

installed.

Diagnostic

programs

and

error

messages

The

server

diagnostic

programs

are

stored

upgradeable

read-only

memory

(ROM)

the

system

board.

These

programs

are

the

primary

method

testing

the

major

components

your

server.

Diagnostic

error

messages

indicate

that

problem

exists;

they

are

not

intended

used

identify

failing

part.

Troubleshooting

and

servicing

complex

problems

that

are

indicated

error

messages

should

performed

trained

service

personnel.

Sometimes

the

first

error

occur

causes

additional

errors.

this

case,

the

server

displays

than

one

error

message.

Always

the

suggested

action

instructions

for

the

first

error

message

that

appears.

The

following

sections

contain

the

error

codes

that

might

appear

the

detailed

test

log

and

summary

log

when

the

diagnostic

programs

are

run.

The

error

code

format

follows:

fff-ttt-iii-date-cc-text

message

where:

fff

the

three-digit

function

code

that

indicates

the

function

being

tested

when

the

error

occurred.

For

example,

function

code

089

for

the

microprocessor.

ttt

the

three-digit

failure

code

that

indicates

the

exact

test

failure

that

was

encountered.

(These

codes

are

for

trained

service

personnel;

see

“Diagnostic

error

codes”

page

134).

iii

the

three-digit

device

ID.

(These

codes

are

for

trained

service

personnel;

see

“Diagnostic

error

codes”

page

134).

date

the

date

that

the

diagnostic

test

was

run

and

the

error

recorded.

the

check

value

that

used

verify

the

validity

the

information.

text

message

the

diagnostic

message

that

indicates

the

reason

for

the

problem.

Chapter

Diagnostics