IBM x3500 Installation Guide - Page 107

diagnostics

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Lit light path diagnostics LED with the system-error or information LED also lit Description Action SERVICE PROCESSOR BUS There is a fault in the Remote Supervisor Adapter II SlimLine. 1. Reseat the Remote Supervisor Adapter II SlimLine. 2. Update the firmware for the Remote Supervisor Adapter II SlimLine (see the Problem Determination and Service Guide on the IBM System x Documentation CD). 3. Replace the Remote Supervisor Adapter II SlimLine. MEMORY Memory failure. Note: The error LED on the DIMM is also lit. 1. Remove the DIMM that has the lit error LED; then, press the light path diagnostics button on the DIMM to identify the failed DIMM. 2. Reseat the DIMM. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. DIMM b. (Trained service technician only) System board DASD/RAID A hard disk drive, integrated SAS controller, or integrated RAID error has occurred. Notes: 1. The error LED on the failing hard disk drive is also lit. 2. Check the BMC event log for a ServeRAID-8k or RAID error. 1. Reinstall the removed drive. 2. Reseat the following components: a. Failing hard disk drive b. SAS hard disk drive backplane c. SAS signal and power cables d. ServeRAID-8k adapter 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Failing hard disk drive b. SAS hard disk drive backplane c. SAS signal and power cables d. ServeRAID-8k adapter e. (Trained service technician only) System board FAN A fan has failed or has been 1. Reinstall the removed fan. removed. Note: A failing fan can also cause 2. Reseat the fan. the TEMP LED to be lit. 3. If an individual fan LED is lit, replace the fan. 4. (Trained service technician only) Replace the system board. Chapter 5. Solving problems 93

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
Problem
Determination
and
Service
Guide
on
the
IBM
System
x
Documentation
CD
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Lit
light
path
diagnostics
LED
with
the
system-error
or
information
LED
also
lit
Description
Action
SERVICE
PROCESSOR
BUS
There
is
a
fault
in
the
Remote
Supervisor
Adapter
II
SlimLine.
1.
Reseat
the
Remote
Supervisor
Adapter
II
SlimLine.
2.
Update
the
firmware
for
the
Remote
Supervisor
Adapter
II
SlimLine
(see
the
Problem
Determination
and
Service
Guide
on
the
IBM
System
x
Documentation
CD).
3.
Replace
the
Remote
Supervisor
Adapter
II
SlimLine.
MEMORY
Memory
failure.
Note:
The
error
LED
on
the
DIMM
is
also
lit.
1.
Remove
the
DIMM
that
has
the
lit
error
LED;
then,
press
the
light
path
diagnostics
button
on
the
DIMM
to
identify
the
failed
DIMM.
2.
Reseat
the
DIMM.
3.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
DIMM
b.
(Trained
service
technician
only)
System
board
DASD/RAID
A
hard
disk
drive,
integrated
SAS
controller,
or
integrated
RAID
error
has
occurred.
Notes:
1.
The
error
LED
on
the
failing
hard
disk
drive
is
also
lit.
2.
Check
the
BMC
event
log
for
a
ServeRAID-8k
or
RAID
error.
1.
Reinstall
the
removed
drive.
2.
Reseat
the
following
components:
a.
Failing
hard
disk
drive
b.
SAS
hard
disk
drive
backplane
c.
SAS
signal
and
power
cables
d.
ServeRAID-8k
adapter
3.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
Failing
hard
disk
drive
b.
SAS
hard
disk
drive
backplane
c.
SAS
signal
and
power
cables
d.
ServeRAID-8k
adapter
e.
(Trained
service
technician
only)
System
board
FAN
A
fan
has
failed
or
has
been
removed.
Note:
A
failing
fan
can
also
cause
the
TEMP
LED
to
be
lit.
1.
Reinstall
the
removed
fan.
2.
Reseat
the
fan.
3.
If
an
individual
fan
LED
is
lit,
replace
the
fan.
4.
(Trained
service
technician
only)
Replace
the
system
board.
Chapter
5.
Solving
problems
93