IBM x3500 Installation Guide - Page 77

Solving, problems - server beeps on startup

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Chapter 5. Solving problems This chapter provides basic troubleshooting information to help you solve some common problems that might occur while you are setting up the server. If you cannot diagnose and correct a problem by using the information in this chapter, see Appendix A, "Getting help and technical assistance," on page 95, the Problem Determination and Service Guide on the IBM System x Documentation CD, and the "Server Support" flowchart in the front of this document. Diagnostic tools overview The following tools are available to help you diagnose and solve hardware-related problems: v POST beep codes The power-on self-test beep codes indicate the detection of a problem. - One beep indicates successful completion of POST, with no errors. - More than one beep indicates that POST detected a problem. Error messages also appear during startup if POST detects a hardware-configuration problem. See "POST beep code descriptions" and the Problem Determination and Service Guide on the IBM System x Documentation CD for more information. v Troubleshooting charts These tables list problem symptoms and actions to correct the problems. See "Troubleshooting tables" on page 77 for more information. v Diagnostic programs and error messages The system diagnostic programs are provided on the IBM Enhanced Diagnostics CD. These diagnostic programs are used to troubleshoot problems in the server. See the Problem Determination and Service Guide on the IBM System x Documentation CD for more information about the diagnostic programs and error messages. v Light path diagnostics Use light path diagnostics to diagnose system errors quickly. See "Light path diagnostics" on page 90 for more information. v IBM Electronic Service Agent IBM Electronic Service Agent is a software tool that monitors the server for hardware error events and automatically submits electronic service requests to the IBM Support Center. Also, it can collect and transmit system configuration information on a scheduled basis so that the information is available to you and your support representative. It uses minimal system resources, is available free of charge, and can be downloaded from the Web. For more information and to download Electronic Service Agent, go to http://www.ibm.com/support/electronic/. POST beep code descriptions POST emits one beep to signal successful completion. If POST detects a problem during startup, other beep codes might occur. Use the following beep code descriptions to help diagnose and solve problems that are detected during startup. Note: See the Problem Determination and Service Guide on the IBM System x Documentation CD for more information about the POST beep codes. © Copyright IBM Corp. 2008 63

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Chapter
5.
Solving
problems
This
chapter
provides
basic
troubleshooting
information
to
help
you
solve
some
common
problems
that
might
occur
while
you
are
setting
up
the
server.
If
you
cannot
diagnose
and
correct
a
problem
by
using
the
information
in
this
chapter,
see
Appendix
A,
“Getting
help
and
technical
assistance,”
on
page
95,
the
Problem
Determination
and
Service
Guide
on
the
IBM
System
x
Documentation
CD,
and
the
“Server
Support”
flowchart
in
the
front
of
this
document.
Diagnostic
tools
overview
The
following
tools
are
available
to
help
you
diagnose
and
solve
hardware-related
problems:
v
POST
beep
codes
The
power-on
self-test
beep
codes
indicate
the
detection
of
a
problem.
–
One
beep
indicates
successful
completion
of
POST,
with
no
errors.
–
More
than
one
beep
indicates
that
POST
detected
a
problem.
Error
messages
also
appear
during
startup
if
POST
detects
a
hardware-configuration
problem.
See
“POST
beep
code
descriptions”
and
the
Problem
Determination
and
Service
Guide
on
the
IBM
System
x
Documentation
CD
for
more
information.
v
Troubleshooting
charts
These
tables
list
problem
symptoms
and
actions
to
correct
the
problems.
See
“Troubleshooting
tables”
on
page
77
for
more
information.
v
Diagnostic
programs
and
error
messages
The
system
diagnostic
programs
are
provided
on
the
IBM
Enhanced
Diagnostics
CD.
These
diagnostic
programs
are
used
to
troubleshoot
problems
in
the
server.
See
the
Problem
Determination
and
Service
Guide
on
the
IBM
System
x
Documentation
CD
for
more
information
about
the
diagnostic
programs
and
error
messages.
v
Light
path
diagnostics
Use
light
path
diagnostics
to
diagnose
system
errors
quickly.
See
“Light
path
diagnostics”
on
page
90
for
more
information.
v
IBM
Electronic
Service
Agent
IBM
Electronic
Service
Agent
is
a
software
tool
that
monitors
the
server
for
hardware
error
events
and
automatically
submits
electronic
service
requests
to
the
IBM
Support
Center.
Also,
it
can
collect
and
transmit
system
configuration
information
on
a
scheduled
basis
so
that
the
information
is
available
to
you
and
your
support
representative.
It
uses
minimal
system
resources,
is
available
free
of
charge,
and
can
be
downloaded
from
the
Web.
For
more
information
and
to
download
Electronic
Service
Agent,
go
to
POST
beep
code
descriptions
POST
emits
one
beep
to
signal
successful
completion.
If
POST
detects
a
problem
during
startup,
other
beep
codes
might
occur.
Use
the
following
beep
code
descriptions
to
help
diagnose
and
solve
problems
that
are
detected
during
startup.
Note:
See
the
Problem
Determination
and
Service
Guide
on
the
IBM
System
x
Documentation
CD
for
more
information
about
the
POST
beep
codes.
©
Copyright
IBM
Corp.
2008
63