IBM x3500 Installation Guide - Page 84

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 00012000 Processor machine check error. 1. (Trained service technician only) Reseat the microprocessor. 2. (Trained service technician only) Remove microprocessor 2 and restart the server. v If no error code occurs, microprocessor 2 might have failed; replace the microprocessor. v If the error code remains, remove microprocessor 1 and install microprocessor 2 in the connector for microprocessor 1; then, restart the server. If no error code occurs, microprocessor 1 might have failed; replace the microprocessor. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. (Trained service technician only) Microprocessor b. (Trained service technician only) System board 00019501 Processor 1 is not functioning; check processor LEDs. 1. (Trained service technician only) Reseat the microprocessor 1. 2. (Trained service technician only) Remove microprocessor 2 and restart the server. v If no error code occurs, microprocessor 2 might have failed; replace the microprocessor. v If the error code remains, remove microprocessor 1 and install microprocessor 2 in the connector for microprocessor 1; then, restart the server. If no error code occurs, microprocessor 1 might have failed; replace the microprocessor. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. (Trained service technician only) Microprocessor 1 b. (Trained service technician only) System board 70 IBM System x3500 Type 7977: Installation Guide

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
Problem
Determination
and
Service
Guide
on
the
IBM
System
x
Documentation
CD
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
00012000
Processor
machine
check
error.
1.
(Trained
service
technician
only)
Reseat
the
microprocessor.
2.
(Trained
service
technician
only)
Remove
microprocessor
2
and
restart
the
server.
v
If
no
error
code
occurs,
microprocessor
2
might
have
failed;
replace
the
microprocessor.
v
If
the
error
code
remains,
remove
microprocessor
1
and
install
microprocessor
2
in
the
connector
for
microprocessor
1;
then,
restart
the
server.
If
no
error
code
occurs,
microprocessor
1
might
have
failed;
replace
the
microprocessor.
3.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
(Trained
service
technician
only)
Microprocessor
b.
(Trained
service
technician
only)
System
board
00019501
Processor
1
is
not
functioning;
check
processor
LEDs.
1.
(Trained
service
technician
only)
Reseat
the
microprocessor
1.
2.
(Trained
service
technician
only)
Remove
microprocessor
2
and
restart
the
server.
v
If
no
error
code
occurs,
microprocessor
2
might
have
failed;
replace
the
microprocessor.
v
If
the
error
code
remains,
remove
microprocessor
1
and
install
microprocessor
2
in
the
connector
for
microprocessor
1;
then,
restart
the
server.
If
no
error
code
occurs,
microprocessor
1
might
have
failed;
replace
the
microprocessor.
3.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
(Trained
service
technician
only)
Microprocessor
1
b.
(Trained
service
technician
only)
System
board
70
IBM
System
x3500
Type
7977:
Installation
Guide