IBM x3500 Installation Guide - Page 99

Optional-device, problems

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Optional-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action An IBM optional device that was 1. Make sure that: just installed does not work. v The device is designed for the server (see http://www.ibm.com/servers/ eserver/serverproven/compat/us/). v You followed the installation instructions that came with the device and the device is installed correctly. v You have not loosened any other installed devices or cables. v You updated the configuration information in the Configuration/Setup Utility program. Whenever memory or any other device is changed, you must update the configuration. 2. Reseat the device that you just installed. 3. Replace the device that you just installed. An IBM optional device that used to work does not work now. 1. Make sure that all of the hardware and cable connections for the device are secure. 2. If the device comes with test instructions, use those instructions to test the device. 3. If the failing device is a SCSI device, make sure that: v The cables for all external SCSI devices are connected correctly. v The last device in each SCSI chain, or the end of the SCSI cable, is terminated correctly. v Any external SCSI device is turned on. You must turn on an external SCSI device before turning on the server. 4. Reseat the failing device. 5. Replace the failing device. Chapter 5. Solving problems 85

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Optional-device
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
Problem
Determination
and
Service
Guide
on
the
IBM
System
x
Documentation
CD
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
An
IBM
optional
device
that
was
just
installed
does
not
work.
1.
Make
sure
that:
v
The
device
is
designed
for
the
server
(see
eserver/serverproven/compat/us/).
v
You
followed
the
installation
instructions
that
came
with
the
device
and
the
device
is
installed
correctly.
v
You
have
not
loosened
any
other
installed
devices
or
cables.
v
You
updated
the
configuration
information
in
the
Configuration/Setup
Utility
program.
Whenever
memory
or
any
other
device
is
changed,
you
must
update
the
configuration.
2.
Reseat
the
device
that
you
just
installed.
3.
Replace
the
device
that
you
just
installed.
An
IBM
optional
device
that
used
to
work
does
not
work
now.
1.
Make
sure
that
all
of
the
hardware
and
cable
connections
for
the
device
are
secure.
2.
If
the
device
comes
with
test
instructions,
use
those
instructions
to
test
the
device.
3.
If
the
failing
device
is
a
SCSI
device,
make
sure
that:
v
The
cables
for
all
external
SCSI
devices
are
connected
correctly.
v
The
last
device
in
each
SCSI
chain,
or
the
end
of
the
SCSI
cable,
is
terminated
correctly.
v
Any
external
SCSI
device
is
turned
on.
You
must
turn
on
an
external
SCSI
device
before
turning
on
the
server.
4.
Reseat
the
failing
device.
5.
Replace
the
failing
device.
Chapter
5.
Solving
problems
85