IBM x3500 Installation Guide - Page 85
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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 00019502 Processor 2 is not functioning; check processor LEDs. 1. (Trained service technician only) Reseat microprocessor 2 2. Replace the following components one at a time, in the order shown, restarting the server each time: a. (Trained service technician only) Microprocessor 2 b. (Trained service technician only) System board 00019701 Processor 1 failed BIST. 1. (Trained service technician only) Reseat microprocessor 1. a. (Trained service technician only) Microprocessor 1 2. (Trained service technician only) Remove microprocessor 2 and restart the server. v If no error code occurs, microprocessor 2 might have failed; replace the microprocessor. v If the error code remains, remove microprocessor 1 and install microprocessor 2 in the connector for microprocessor 1; then, restart the server. If no error code occurs, microprocessor 1 might have failed; replace the microprocessor. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. (Trained service technician only) Microprocessor 1 b. (Trained service technician only) System board 00019702 Processor 2 failed BIST. 1. (Trained service technician only) Reseat microprocessor 2. 2. Replace the following components one at a time, in the order shown, restarting the server each time: a. (Trained service technician only) Microprocessor 2 b. (Trained service technician only) System board Chapter 5. Solving problems 71