Home » IBM Manuals » Desktops » IBM x3500 » Manual Viewer

IBM x3500 Installation Guide - Page 89

units

UPC - 883436005760

Add to My Manuals
Save this manual to your list of manuals

Page 89 highlights

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 01298101 Bad update data for processor 1. 1. Make sure that all microprocessors have the same cache size (see the Problem Determination and Service Guide on the IBM System x Documentation CD). 2. Update the BIOS code. 3. (Trained service technician only) Reseat microprocessor 1. 4. (Trained service technician only) Replace microprocessor 1. 01298102 Bad update data for processor 2. 1. Make sure that all microprocessors have the same cache size (see the Problem Determination and Service Guide on the IBM System x Documentation CD). 2. Update the BIOS code. 3. (Trained service technician only) Reseat microprocessor 2. 4. (Trained service technician only) Replace microprocessor 2. 0I298200 Processor speed mismatch. Make sure that all microprocessors have the same cache size (see "Using the Configuration/Setup Utility program" on page 42. I9990301 Fixed disk sector error. 1. Reseat the following components: a. Hard disk drive b. SAS hard disk drive backplane 2. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. SAS hard disk drive backplane c. (Trained service technician only) System board Chapter 5. Solving problems 75

Section	Page
Contents	5
Safety	7
Chapter 1. Introduction	15
The IBM System x Documentation CD	16
Hardware and software requirements	16
Using the Documentation Browser	17
Notices and statements in this document	18
Features and specifications	19
Major components of the server	20
Chapter 2. Installing optional devices	21
Installation guidelines	21
System reliability guidelines	22
Working inside the server with the power on	22
Handling static-sensitive devices	23
Opening the bezel	24
Removing the left-side cover	25
Installing a memory module	25
Installing redundant power and cooling	33
Installing a hot-swap hard disk drive	37
Installing an additional microprocessor	39
Installing an adapter	41
Installing an IBM Remote Supervisor Adapter II SlimLine	43
Completing the installation	44
Connecting the cables	45
Reattaching the bezel	46
Updating the server configuration	47
Chapter 3. Server controls, connectors, LEDs, and power	49
Front view	49
Rear view	51
Server power features	53
Turning on the server	53
Turning off the server	54
Chapter 4. Configuring the server	55
Using the ServerGuide Setup and Installation CD	55
Using the Configuration/Setup Utility program	56
Using the Integrated System Management Firmware Update Utility program	56
Using the baseboard management controller	57
Enabling and configuring SOL using the OSA SMBridge management utility program	57
BIOS update and configuration	57
Linux configuration	58
Microsoft Windows 2003 Standard Edition configuration	64
Installing the OSA SMBridge management utility program	65
Using the baseboard management controller utility programs	67
Using the baseboard management controller configuration utility program	67
Using the baseboard management controller firmware update utility program	67
Using the OSA SMBridge management utility program	67
Using the ServeRAID configuration programs	68
Configuring hot-swap SAS or hot-swap SATA RAID	68
Using the IBM ServeRAID Configuration Utility program	69
Starting the IBM ServeRAID Configuration Utility program	69
IBM ServeRAID Configuration Utility menu choices	69
Using ServeRAID Manager	70
Configuring the RAID controller	70
Viewing the configuration	71
Using the RAID configuration programs	71
Starting the Adaptec RAID Configuration Utility program	72
Adaptec RAID Configuration Utility menu choices	72
Creating a RAID array	72
Viewing the array configuration	73
Using ServeRAID Manager	73
Configuring the controller	73
Viewing the configuration	74
Using the Boot Menu program	75
Enabling the Broadcom Gigabit Ethernet Utility program	75
Configuring the Broadcom Gigabit Ethernet controller	75
Chapter 5. Solving problems	77
Diagnostic tools overview	77
POST beep code descriptions	77
POST error codes	78
Troubleshooting tables	91
DVD drive problems	91
General problems	92
Hard disk drive problems	92
Intermittent problems	93
Keyboard, mouse, or pointing-device problems	94
Memory problems	95
Microprocessor problems	96
Monitor problems	96
Optional-device problems	99
Power problems	100
Serial port problems	101
ServerGuide problems	102
Software problems	103
Universal Serial Bus (USB) port problems	103
Video problems	103
Light path diagnostics	104
Diagnosing problems using light path diagnostics	104
Light path diagnostics LEDs	105
Appendix A. Getting help and technical assistance	109
Before you call	109
Using the documentation	109
Getting help and information from the World Wide Web	109
Software service and support	110
Hardware service and support	110
IBM Taiwan product service	110
Appendix B. Notices	111
Trademarks	111
Important notes	112
Product recycling and disposal	113
Battery return program	114
Electronic emission notices	116
Federal Communications Commission (FCC) statement	116
Industry Canada Class A emission compliance statement	116
Avis de conformité à la réglementation d'Industrie Canada	116
Australia and New Zealand Class A statement	116
United Kingdom telecommunications safety requirement	116
European Union EMC Directive conformance statement	116
Taiwanese Class A warning statement	117
Chinese Class A warning statement	117
Japanese Voluntary Control Council for Interference (VCCI) statement	117

Match case Limit results 1 per page

the

suggested

actions

the

order

which

they

are

listed

the

Action

column

until

the

problem

solved.

See

the

Problem

Determination

and

Service

Guide

the

IBM

System

Documentation

determine

which

components

are

customer

replaceable

units

(CRU)

and

which

components

are

field

replaceable

units

(FRU).

action

step

preceded

“(Trained

service

technician

only),”

that

step

must

performed

only

trained

service

technician.

Error

code

Description

Action

01298101

Bad

update

data

for

processor

Make

sure

that

all

microprocessors

have

the

same

cache

size

(see

the

Problem

Determination

and

Service

Guide

the

IBM

System

Documentation

CD).

Update

the

BIOS

code.

(Trained

service

technician

only)

Reseat

microprocessor

(Trained

service

technician

only)

Replace

microprocessor

01298102

Bad

update

data

for

processor

Make

sure

that

all

microprocessors

have

the

same

cache

size

(see

the

Problem

Determination

and

Service

Guide

the

IBM

System

Documentation

CD).

Update

the

BIOS

code.

(Trained

service

technician

only)

Reseat

microprocessor

(Trained

service

technician

only)

Replace

microprocessor

0I298200

Processor

speed

mismatch.

Make

sure

that

all

microprocessors

have

the

same

cache

size

(see

“Using

the

Configuration/Setup

Utility

program”

page

42.

I9990301

Fixed

disk

sector

error.

Reseat

the

following

components:

Hard

disk

drive

SAS

hard

disk

drive

backplane

Replace

the

following

components

one

time,

the

order

shown,

restarting

the

server

each

time:

Hard

disk

drive

SAS

hard

disk

drive

backplane

(Trained

service

technician

only)

System

board

Chapter

Solving

problems