Intermec PC43d PC23 and PC43 Desktop Printer User Manual - Page 118

Chapter 5 - Troubleshoot the Printer Problems and Possible Solutions (Continued) Problem Possible Solution The printer is connected to a serial port on my PC, but the printer is not working. Try these possible solutions: • Make sure the serial port settings are configured correctly. • Make sure that the serial cable pin outs are correct and that the cable is not damaged. • If you have the Intermec Windows driver for an RS-232 printer installed on your PC, uninstall the driver. The printer is connected to my PC Make sure that bidirectional support is using a virtual COM port, and disabled. From the printer properties printing stops. But, there are no dialog box, click the Ports tab, and then errors to indicate that something clear the Enable bidirectional is wrong. supportcheck box. The printout is weak. Try these possible solutions in order: • Make sure that your media setting is appropriate for the type of media you are using. • The contrast may be too low. Increase the contrast. • Replace the printhead. There are weak spots on the printout. Try these possible solutions in order: • There may be foreign particles on the media. Clean or replace the media. • Make sure that your media and ribbon are compatible. • Make sure that you are using high quality media and ribbon. • The contrast may be too low. Increase the contrast. 104 PC23 and PC43 Desktop Printer User Manual