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Kyocera KM-C2230 Fiery X3e 22C-KM Configuration Guide for KM-C2230 - Page 171

Appendix A: Troubleshooting, Troubleshooting the Fiery X3e

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AA-1 Troubleshooting Appendix A: Troubleshooting This chapter provides troubleshooting tips. Troubleshooting the Fiery X3e Startup diagnostics are described in the Installation and Service Guide for service technicians. Contact your authorized service/support center if you see startup error messages on Command WorkStation or if the Fiery X3e does not reach the Idle state. Troubleshooting during Setup from the Control Panel The following section explains some error and alert messages you may see during Setup that might not be self-explanatory. Network Setup messages After this Setup screen Enable AppleTalk (Network Setup>Protocol Setup>AppleTalk Setup) This message No AppleTalk zone found. Protocol Setup or Service Setup (Network Setup) You must first enable a network port. Means The Ethernet network cable is not attached to the connector on the Fiery X3e, or the network cable is not plugged into the hub or network. If your AppleTalk network has zones, and you want to specify a zone for the Fiery X3e, you must connect the network cable to the Fiery X3e before performing AppleTalk Setup. Could also mean the AppleTalk network does not have zones. Zones are not required for printing to the Fiery X3e. Press OK to continue. Enable at least one network port (Ethernet) in Port Setup before beginning Protocol Setup or Service Setup.

Section	Page
Introduction	11
About this manual	12
Chapter 1: Connecting to the Network	13
FieryX3e on the network	13
Stages of installation on the network	14
Quick path to installation	16
Connecting network cable to the FieryX3e	23
Back view of the FieryX3e	23
Ethernet connection	24
Parallel cable connection	24
Chapter 2: Setting up Network Servers	25
FieryX3e on a TCP/IP network with WindowsNT4.0/2000/XP/Server 2003	25
Tips for experts—Windows with TCP/IP	26
Configuring a WindowsNT4.0/2000/Server2003 server to communicate with theFieryX3e	27
FieryX3e on a NetWare network	32
Tips for experts—IPX networks	33
Overview of IPX printing to the FieryX3e	33
Configuring a NetWare server for printing	34
FieryX3e on a NetWare network with NDPS	38
Tips for experts—NetWare networks	38
Configuring a NetWare server for printing with NDPS	39
FieryX3e on a network with UNIX workstations	41
Tips for experts—UNIX workstations	42
Important note about the remote printer name	42
Setting up the FieryX3e on TCP/IP networks	43
Managing print jobs	45
Chapter 3: Preparing for Fiery X3e Setup	47
Levels of access and control	47
Fiery X3e print connections	47
Passwords	49
WebTools	50
Control level scenarios	52
About Setup	53
Network server setup requirements	54
Ensuring the copier/printer connection	54
Chapter 4: Performing Setupfrom theControl Panel	57
FieryX3e Setup from the Control Panel	57
FieryX3e Control Panel	59
Safety warnings	59
Accessing Setup options	60
About the Control Panel Setup interface	60
Types of Setup screens	61
Server Setup options	62
Network Setup options	65
Port Setup options	67
Protocol Setup options	69
Service Setup options	77
Printer Setup options	99
PostScript Setup options	101
PCL Setup options	104
Color Setup options	106
PrintMe Setup options	110
Administrative functions in the Setup menu	111
Job Log Setup	112
Enable Options	114
Exit Setup	115
Engine Setup from the Control Panel	115
Chapter 5: Setting up theFiery X3e from aWindows Computer	117
Accessing Setup	117
Remote Fiery Setup	117
General Setup options	119
Job Log Setup	121
Network Setup	122
Adapters/Ports	123
Protocols	125
Services	131
Windows print sharing with Server Message Block (SMB)	141
Printer Setup options	147
Printer connections	147
PS (PostScript) Setup	148
Setting up printing groups	150
Exiting Setup	151
Printing the Configuration page	152
Chapter 6: Configuring Fiery WebTools	153
Configuring the Fiery X3e and clients for WebTools	153
Setting up WebTools	154
Setting the WebLink destination	155
Chapter 7: Administering the Fiery X3e	157
Administrator functions	157
Setting passwords	158
Passwords from the Control Panel	159
Passwords	160
Clearing the Fiery X3e	161
Managing address books	162
Printing a Configuration page from the Control Panel	164
Maintaining optimal Fiery X3e performance	165
Shutting down, rebooting, and restarting the Fiery X3e	166
Shutting down and rebooting the Fiery X3e	166
Restarting the Fiery X3e	169
Appendix A: Troubleshooting	171
Troubleshooting the Fiery X3e	171
Troubleshooting during Setup from the Control Panel	171
Runtime error messages	177