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Kyocera KM-C2230 KM-C2230 Standard PCL Print Controller Users Guide - Page 290

Troubleshooting

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Troubleshooting 14 14 Troubleshooting 14.1 Unable To Print This chapter explains the troubleshooting procedures for possible malfunctions. Perform the troubleshooting procedures given below when this machine does not print, even after you have executed the print command from your computer. Symptom Probable Cause Action A message appears, stating that "no printers are connected", "no paper is loaded", or "LPT1 write error". An error has occurred in this machine. The network cable or printer cable is disconnected. Check this machine's control panel. Check that the printer cable or network cable is connected properly. This machine does not start printing although processing of the print job was completed on the computer. An error has occurred in this machine. The network cable or printer cable is disconnected. The printer driver selected for printing is not compatible with the printer controller. Check this machine's control panel. Check that the printer cable or network cable is connected properly. Check the printer name selected in the Print dialog box. A print job is queued in this machine, delaying printing. Check the job order on the Active Jobs screen of this machine's control panel. The print job is locked. Check if the print job is locked on the Locked Jobs screen of this machine's control panel. If it is, unlock it. The connection of this machine to the network is not yet established (while connecting to a network). Consult with the network administrator. If the Copy Track mode is set, an illegal access number (password) may have been entered. Enter the correct access number (password). If the problem persists after all of these procedures have been performed, read the User's Manual of this machine. 14-1

Section	Page
Contents	2
1 Welcome	10
1.1 Product Overview	10
1.2 Trademarks and Copyrights	11
2 Before Using the Controller	12
2.1 Operating Environment	12
2.2 Accessories	12
2.3 Password for Administrator Mode	13
2.4 About This Manual	13
3 Connecting to a Computer	14
3.1 Using a Network Connection	14
3.2 Using a Parallel Connection	16
3.2.1 Specifying the Interface Settings	17
4 Installing the Printer Driver	18
4.1 When This Machine and the Computer are Connected Using a Network Connection	19
4.1.1 Installing the Printer Driver Using the Add Printer Wizard	19
4.2 When This Machine and the Computer are Connected Using a Parallel Connection	24
4.2.1 Installing the Printer Driver Using Plug and Play	24
4.2.2 Installing the Printer Driver Using the Add Printer Wizard	28
4.3 Uninstalling the Printer Driver	32
5 Setting Up the Printer Driver	34
5.1 Displaying the Printer Driver Setup Dialog Box	34
5.1.1 Displaying the Printer Driver Setup Dialog Box in Windows 98/Me	34
5.1.2 Displaying the Printer Driver Setup Dialog Box in Windows 2000/NT 4.0	35
5.1.3 Displaying the Printer Driver Setup Dialog Box in Windows XP/Server 2003	35
5.2 Common Controls	36
5.3 Settings	38
5.3.1 Setup Tab	38
5.3.2 Paper Tab	38
5.3.3 Quality Tab	38
5.3.4 Device Option Setting Tab	39
5.3.5 Job Management Tab	39
5.4 Setting Device Options	40
5.5 Printing Multiple Pages on One Page	41
5.6 Printing Pages With Watermarks	42
5.6.1 Editing the Watermark	43
5.6.2 Specifying Detailed Settings for the Watermark	44
5.7 Specifying Duplex/Booklet Printing	46
5.8 Stapling Documents	48
5.9 Hole Punching Documents	49
5.10 Folding Documents	50
5.11 Adding a Cover and/or Interleaf When Printing	51
5.12 Printing to Suit the Paper Size	52
5.13 Items That Cannot Be Set Simultaneously	53
6 Network Printing in a Windows Environment	56
6.1 Network Connection Methods That Can Be Selected in Each Windows OS	56
6.2 Setting the IP Address for This Machine	57
6.3 Accessing Printer Management Utility	58
6.4 Windows Printing	59
6.4.1 Operations on This Machine	59
6.4.2 Printer Driver Settings	60
6.5 LPR Printing (Windows 2000/XP/NT 4.0/Server 2003)	61
6.5.1 Operations on This Machine	61
6.5.2 Printer Driver Settings	61
6.6 IPP Printing (Windows 2000/XP/Server 2003)	63
6.6.1 Operations on This Machine	63
6.6.2 Installing the Printer Driver	65
6.7 Setting Up a Print Service in NetWare	67
6.7.1 For Remote Printer Mode With NetWare 4.x Bindery Emulation	67
6.7.2 For Print Server Mode With NetWare 4.x Bindery Emulation	69
6.7.3 For NetWare 4.x Remote Printer Mode (NDS)	71
6.7.4 For NetWare 4.x/5.x/6 Print Server Mode (NDS)	73
6.7.5 For NetWare 5.x/6 Novell Distributed Print Services (NDPS)	75
6.7.6 Setting Up a Client (Windows) Settings When Using the NetWare Server	76
6.8 Checking Printer Driver Operation After Installation	77
6.8.1 Test Printing From the Computer	77
7 Specifying Printer Settings From the Control Panel	78
7.1 “Printer Setting” Screen in Utility Mode	78
7.1.1 “Default Setting” Screen	79
7.1.2 “Report Types” Screen	84
7.2 “Printer Setting” Screen in Administrator Mode	85
8 Using the Scan Functions	88
8.1 Overview	88
8.1.1 Environment Required for the Scan Functions	89
8.1.2 Supported File Formats	90
8.1.3 File Name	91
8.1.4 Scan to E-mail	92
8.1.5 Scan to FTP Server	93
8.1.6 Scan to PC	94
8.1.7 Scan to HDD	95
8.1.8 Scan to Internet FAX	96
8.1.9 Internet FAX Reception	97
8.2 Basic Setup of the Scan Functions	98
8.3 Settings for Scanning	100
8.3.1 Scan Mode Screen	101
8.3.2 Address Screen	102
8.3.3 Original Setting Screen	103
8.3.4 MISC. Screen	104
8.3.5 Registering the Scan Mode Default Settings	108
8.4 Checking the Transmission Settings	109
8.5 URL Notification Using E-mail	110
8.6 Registering Destinations in Advance	112
8.6.1 One-Touch Key Registration	112
8.6.2 Temporary Registration	116
8.6.3 Registering Recipient E-Mail Addresses Using LDAP Search	120
8.7 Performing Scan to E-Mail Operations	127
8.7.1 Flow of Scan Operation	127
8.7.2 Specifying Scan to E-mail Settings	128
8.7.3 Setting the E-mail Subject and Text	131
8.7.4 Setting the Destination	132
8.7.5 Error Notification	132
8.8 Performing Scan to FTP Server Operations	133
8.8.1 Flow of Scan Operation	133
8.8.2 Registering FTP Servers	135
8.8.3 Setting the Proxy Server	138
8.8.4 Setting the Destination	139
8.9 Performing Scan to PC Operations	140
8.9.1 Flow of Scan Operation	140
8.9.2 Setting the FTP Application	141
8.9.3 Setting the Destination	141
8.10 Performing Scan to HDD Operations	142
8.10.1 Flow of Scan Operation	142
8.10.2 Creating User Boxes	144
8.10.3 Setting the Storage Period of the Scanned Data	146
8.10.4 Setting the Destination	147
8.10.5 Retrieving the Scanned Data from the Hard Disk	148
8.11 Performing Scan to Internet FAX Operations	151
8.11.1 Flow of Scan Operation	152
8.11.2 Setting the E-mail Transmission	153
8.11.3 Setting the E-mail Subject and Text	156
8.11.4 Setting the Destination	157
8.11.5 Error Notification	158
8.12 Performing Internet FAX Reception Operations	159
8.12.1 Flow of Operation	159
8.12.2 Setting the Internet FAX Reception	160
8.12.3 Set the Internet FAX Print	162
9 Scanning Images Using TWAIN (PC Scanning Function)	164
9.1 Operating Environment	164
9.2 Installing the TWAIN Driver	164
9.3 Setting the Panel Lock Timeout for TWAIN	165
9.4 Retrieving Images Using TWAIN	166
9.4.1 Setting the Option Dialog Box	168
9.4.2 Searching the Scanner	169
10 Using the Box Functions	170
10.1 Overview	170
10.1.1 Environment Required for the Box Functions	171
10.2 Using the Box Functions	172
10.3 Selecting the File to be Forwarded	173
10.4 Specifying the Forward Destination	174
10.5 Specifying Settings on the MISC. Screen	175
10.6 Checking the Transmission Settings	178
10.7 URL Notification Using E-mail	179
10.8 Performing Forward to E-mail Operations	181
10.8.1 Flow of Forwarding Operation	181
10.8.2 Error Notification	182
10.9 Performing Forward to FTP Server Operations	183
10.9.1 Flow of Forwarding Operation	183
10.10 Performing Forward to PC Operations	185
10.10.1 Flow of Forwarding Operation	185
11 Job Management	186
11.1 Print Job Management	186
11.1.1 Specifying the Job Operation	186
11.1.2 Print and Hold	187
11.1.3 Store to HDD	188
11.1.4 Store to Memory	189
11.1.5 Proof and Print	190
11.1.6 Lock Job	191
11.1.7 Number of Jobs That Can Be Stored	192
11.1.8 Identifying a Print Job by Name	192
11.1.9 Transmitting a Print Job to This Machine When the Copy Track Mode Is Set	193
11.1.10 Printing Pages with a Distribution Number	194
11.2 Job Operations on Printer Management Utility	195
12 Using Printer Management Utility	196
12.1 System Requirements	196
12.2 Accessing Printer Management Utility	196
12.2.1 Operation	196
12.3 Page Structure	197
12.4 Logging in to Administrator Mode	199
12.4.1 Cache Function of Web Browsers	200
12.5 User Mode	202
12.5.1 System Tab	202
12.5.2 Job Tab	212
12.5.3 File Tab	218
12.5.4 Print Tab	222
12.5.5 Scan Tab	226
12.6 Administrator Mode	229
12.6.1 System Tab	229
12.6.2 File Tab	235
12.6.3 Print Tab	239
12.6.4 Scan Tab	241
12.6.5 Network Tab	245
13 Using the BOX Utility	268
13.1 System Requirements	268
13.2 Supported File Formats	269
13.3 Installing the BOX Utility	269
13.4 Using the Box Functions	270
13.5 Registering the Copier	271
13.6 Connecting the Copier	273
13.7 Main Window	274
13.7.1 Changing the Display Mode	274
13.7.2 Common Operations in the Main Window	276
13.8 Image Display Window	280
13.9 Backing Up and Restoring Image Data	283
13.9.1 Backing Up Image Data	283
13.9.2 Restoring Image Data	284
13.10 Creating Compact PDFs	286
13.11 If an Error Is Displayed	287
14 Troubleshooting	290
14.1 Unable To Print	290
14.2 Unable To Specify Desired Settings or Unable To Print as Specified	291
15 Specifications	294
16 Index	296
A	296
B to C	297
D	298
E	299
F	300
G to I	301
J to M	302
N	303
O to P	304
Q to S	306
T to U	308

Match case Limit results 1 per page

Troubleshooting

14-1

Troubleshooting

14.1

Unable To Print

This chapter explains the troubleshooting procedures for possible

malfunctions.

Perform the troubleshooting procedures given below when this machine

does not print, even after you have executed the print command from your

computer.

If the problem persists after all of these procedures have been performed,

read the User

’

s Manual of this machine.

Symptom

Probable Cause

Action

A message appears,

stating that

“

printers are

connected

”

“

paper is loaded

”

, or

“

LPT1 write error

”

An error has occurred in this

machine.

Check this machine

’

s control

panel.

The network cable or printer

cable is disconnected.

Check that the printer cable or

network cable is connected

properly.

This machine does

not start printing

although processing

of the print job was

completed on the

computer.

An error has occurred in this

machine.

Check this machine

’

s control

panel.

The network cable or printer

cable is disconnected.

Check that the printer cable or

network cable is connected

properly.

The printer driver selected for

printing is not compatible with

the printer controller.

Check the printer name selected

in the Print dialog box.

A print job is queued in this

machine, delaying printing.

Check the job order on the

Active Jobs screen of this

machine

’

s control panel.

The print job is locked.

Check if the print job is locked on

the Locked Jobs screen of this

machine

’

s control panel. If it is,

unlock it.

The connection of this machine

to the network is not yet

established (while connecting to

a network).

Consult with the network

administrator.

If the Copy Track mode is set, an

illegal access number

(password) may have been

entered.

Enter the correct access number

(password).