Lantronix XPort XChip - User Guide - Page 84
Technical Support, Middle East, and Africa - software download
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12: Troubleshooting Technical Support If you are experiencing an error that is not described in this chapter, or if you are unable to fix the error, you have the following options: Technical Support US Check our online knowledge base or send a question to Technical Support at http://www.lantronix.com/support. Phone: (800) 422-7044 (US Only) (949) 453-7198 Technical Support Europe, Middle East, and Africa Phone: +33 (0)1 39 30 41 72 +49 (0) 180 500 13 53 (Germany Only) Email: [email protected] or [email protected] Firmware downloads, FAQs, and the most up-to-date documentation are available at www.lantronix.com/support. When you report a problem, please provide the following information: Your name, and your company name, address, and phone number Lantronix model number Lantronix MAC number Software version (on the first screen shown when you Telnet to port 9999) Description of the problem Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem). XPort User Guide 84