Lenovo S9e Laptop User Guide - IdeaPad S9e and S10e - Page 63

Battery, problems

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Battery problems Problem: The battery pack cannot be fully charged by the power-off method in the standard charge time for your computer. Solution: The battery pack might be over-discharged. Do the following: 1. Turn off the computer. 2. Make sure that the over-discharged battery pack is in the computer. 3. Connect the AC adapter to the computer and let it charge. If the battery pack cannot be fully charged in 24 hours, use a new battery pack. Problem: The battery pack cannot be charged. Solution: You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced. Problem: The computer does not operate with a fully charged battery. Solution: The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. Problem: The computer shuts down before the battery status indicator shows empty. -orThe computer operates after the battery status indicator shows empty. Solution: Discharge and recharge the battery. Chapter 4. Troubleshooting 55

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Battery
problems
Problem:
The
battery
pack
cannot
be
fully
charged
by
the
power-off
method
in
the
standard
charge
time
for
your
computer.
Solution:
The
battery
pack
might
be
over-discharged.
Do
the
following:
1.
Turn
off
the
computer.
2.
Make
sure
that
the
over-discharged
battery
pack
is
in
the
computer.
3.
Connect
the
AC
adapter
to
the
computer
and
let
it
charge.
If
the
battery
pack
cannot
be
fully
charged
in
24
hours,
use
a
new
battery
pack.
Problem:
The
battery
pack
cannot
be
charged.
Solution:
You
cannot
charge
the
battery
when
it
is
too
hot.
If
the
battery
feels
hot,
remove
it
from
the
computer
and
allow
it
to
cool
to
room
temperature.
After
it
cools,
reinstall
it
and
recharge
the
battery.
If
it
still
cannot
be
charged,
have
it
serviced.
Problem:
The
computer
does
not
operate
with
a
fully
charged
battery.
Solution:
The
surge
protector
in
the
battery
might
be
active.
Turn
off
the
computer
for
one
minute
to
reset
the
protector;
then
turn
on
the
computer
again.
Problem:
The
computer
shuts
down
before
the
battery
status
indicator
shows
empty.
-or-
The
computer
operates
after
the
battery
status
indicator
shows
empty.
Solution:
Discharge
and
recharge
the
battery.
Chapter
4.
Troubleshooting
55