Netgear DGND3300v2 DGND3300 User Manual - Page 114

Cannot Access the Modem Router Menu, admin, password - lights

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RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Table 8-2. Troubleshooting with the LEDs Situation The Ethernet port LEDs are off. Wireless LEDs are off. Recommended Action If the Ethernet port LEDs do not light when the Ethernet connection is made, check the following: • Make sure that the Ethernet cable connections are secure at the modem router and computer. • Make sure that power is turned on to the connected modem or computer. If the Wireless LEDs do not come on, verify that the Enable Wireless Router Radio check box is selected in the Advanced Wireless Settings screen. See "Advanced Wireless Settings" on page 2-15. Cannot Access the Modem Router Menu If you are unable to access the router's menu from a computer on your local network, check the following: • If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the modem router. • Make sure your computer's IP address is on the same subnet as the router. If you are using the recommended addressing scheme, your computer's address should be in the range of 192.168.0.2 to 192.168.0.254. Refer to "Preparing Your Network" in Appendix B to find your computer's IP address. • If your computer's IP address is shown as 169.254.x.x:, it might because recent versions of Windows and MacOS generate and assign an IP address if the computer cannot reach a DHCP server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router and reboot your computer. • If your router's IP address was changed and you do not know the current IP address, clear the router's configuration to factory defaults. This will set the router's IP address to 192.168.0.1. This procedure is explained in "Restoring the Factory Configuration Settings" in Appendix A. • Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure the Java applet is loaded. • Try quitting the browser and launching it again. • Make sure you are using the correct login information. The login name is admin and the default password is password. Make sure that Caps Lock is off when entering this information. 8-4 Troubleshooting v1.0, September 2009

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RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual
8-4
Troubleshooting
v1.0, September 2009
Cannot Access the Modem Router Menu
If you are unable to access the router’s menu from a computer on your local network, check the
following:
•
If you are using an Ethernet-connected computer, check the Ethernet connection between the
computer and the modem router.
•
Make sure your computer’s IP address is on the same subnet as the router. If you are using the
recommended addressing scheme, your computer’s address should be in the range of
192.168.0.2 to 192.168.0.254. Refer to
“Preparing Your Network” in Appendix B
to find your
computer’s IP address.
•
If your computer’s IP address is shown as 169.254.x.x:, it might because recent versions of
Windows and MacOS generate and assign an IP address if the computer cannot reach a DHCP
server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in
this range, check the connection from the computer to the router and reboot your computer.
•
If your router’s IP address was changed and you do not know the current IP address, clear the
router’s configuration to factory defaults. This will set the router’s IP address to 192.168.0.1.
This procedure is explained in
“Restoring the Factory Configuration Settings” in Appendix A
.
•
Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet
Explorer, click Refresh to be sure the Java applet is loaded.
•
Try quitting the browser and launching it again.
•
Make sure you are using the correct login information. The login name is
admin
and the
default password is
password
. Make sure that Caps Lock is off when entering this
information.
The Ethernet port LEDs are off.
If the Ethernet port LEDs do not light when the Ethernet connection is
made, check the following:
•
Make sure that the Ethernet cable connections are secure at the
modem router and computer.
•
Make sure that power is turned on to the connected modem or
computer.
Wireless LEDs are off.
If the Wireless LEDs do not come on, verify that the
Enable Wireless
Router Radio
check box is selected in the Advanced Wireless Settings
screen. See
“Advanced Wireless Settings” on page 2-15
.
Table 8-2.
Troubleshooting with the LEDs
Situation
Recommended Action