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Netgear R8500 User Manual - Page 186

Troubleshoot Internet Browsing, Troubleshoot PPPoE, To troubleshoot a PPPoE connection

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Troubleshoot Internet Browsing If your router can obtain an IP address but your computer is unable to load any web pages from the Internet, it might be for one of the following reasons: • The traffic meter is enabled, and the limit was reached. By configuring the traffic meter not to block Internet access when the traffic limit is reached, you can resume Internet access. If your ISP sets a usage limit, they might charge you for the overage. • Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router's configuration, restart your computer. Alternatively, you can configure your computer manually with a DNS address, as explained in the documentation for your computer. • The router might not be configured as the default gateway on your computer. Reboot the computer and verify that the router address (www.routerlogin.net) is listed by your computer as the default gateway address. • You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select the Never dial a connection. Other browsers provide similar options. Troubleshoot PPPoE If you are using PPPoE, try troubleshooting your Internet connection. To troubleshoot a PPPoE connection: 1. Launch a web browser from a computer or WiFi device that is connected to the network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Click the ADVANCED tab. The ADVANCED Home page displays. 5. In the Internet Port pane, click the Connection Status button. The Connection Status window opens. 6. Check the Connection Status window to see if your PPPoE connection is up and working. Troubleshooting 186

Section	Page
Contents	3
1. Hardware Setup	8
Unpack Your Router	9
Front View	9
USB Ports on the Right Panel	11
Rear Panel	12
Position Your Router	12
Cable Your Router	13
How Active Antennas Improve WiFi Performance	14
Position the Active Antennas	15
2. Connect to the Network and Access the Router	17
Connect to the Network	18
Wired Connection	18
WiFi Connection	18
WiFi Connection Using WPS	19
Label	19
Types of Logins	19
Use a Web Browser to Access the Router	20
Automatic Internet Setup	20
Log In to the Router	21
Change the Language	21
Access the Router With NETGEAR genie Apps	22
3. Specify Your Internet Settings	23
Use the Internet Setup Wizard	24
Manually Set Up the Internet Connection	24
Specify an Internet Connection Without a Login	25
Specify an Internet Connection That Uses a Login	26
Specify IPv6 Internet Connections	28
Requirements for Entering IPv6 Addresses	30
Use Auto Config for an IPv6 Internet Connection	30
Use Auto Detect for an IPv6 Internet Connection	31
Set Up an IPv6 6to4 Tunnel Internet Connection	33
Set Up an IPv6 DHCP Internet Connection	34
Set Up an IPv6 Fixed Internet Connection	36
Set Up an IPv6 Pass Through Internet Connection	37
Set Up an IPv6 PPPoE Internet Connection	38
Set Up an IPv6 6rd Internet Connection	39
Change the MTU Size	41
4. Control Access to the Internet	44
Set Up Parental Controls	45
Allow or Block Access to Your Network	46
Use Keywords to Block Internet Sites	48
Block Services From the Internet	50
Delete Keywords From the Blocked List	51
Avoid Blocking on a Trusted Computer	52
Manage Network Access Control Lists	53
Schedule When to Block Internet Sites and Services	54
Set Up Security Event Email Notifications	55
5. Tri-Band WiFi Connections	58
Tri-Band WiFi	59
How Tri-Band WiFi Improves Speed and Performance	59
Load Balancing	61
Benefits of Tri-Band WiFi	62
Smart Connect	62
Enable or Disable Smart Connect	63
Beamforming	64
Enable or Disable Implicit Beamforming	64
6. Network Settings	66
View or Change WAN Settings	67
Set Up a Default DMZ Server	68
Set Up Ethernet Port Aggregation	69
View Ethernet Port Aggregation Status	71
Change the LAN TCP/IP Settings	71
Change the Router’s Device Name	73
Specify the IP Addresses That the Router Assigns	74
Disable the DHCP Server Feature in the Router	75
Manage Reserved LAN IP Addresses	76
Reserve an IP Address	76
Edit a Reserved IP Address	77
Delete a Reserved IP Address Entry	77
Custom Static Routes	78
Set Up a Static Route	78
Edit a Static Route	80
Delete a Static Route	80
Set Up a Bridge for a Port Group or VLAN Tag Group	81
Set Up a Bridge for a Port Group	81
Set Up a Bridge for a VLAN Tag Group	82
Use the WPS Wizard for WiFi Connections	84
Specify Basic WiFi Settings	85
Change the WiFi Password or Security Level	88
Change the WiFi Mbps Settings	88
Set Up a Guest WiFi Network	89
Control the WiFi Radios	91
Use the WIFI Button	91
Enable or Disable the WiFi Radios	91
Set Up a WiFi Schedule	92
Specify WPS Settings	93
Use the Router as a WiFi Access Point	94
Use the Router in Bridge Mode	97
7. Optimize Performance	100
Use Dynamic QoS to Optimize Internet Traffic Management	101
Enable Dynamic QoS	101
Enable or Disable the Automatic QoS Database Update	102
Manually Update the Dynamic QoS Database	103
Participate in Dynamic QoS Analytics	104
Improve Network Connections With Universal Plug and Play	104
Wi-Fi Multimedia Quality of Service	105
8. Manage Your Network	107
Update the Router Firmware	108
Change the admin Password	108
Set Up Password Recovery	109
Recover the admin Password	110
View Router Status	111
Display Internet Port Statistics	112
Check the Internet Connection Status	113
View and Manage Logs of Router Activity	114
View Devices Currently on the Network	116
Monitor Internet Traffictraffic metering	116
Manage the Router Configuration File	118
Back Up Settings	118
Erase the Current Configuration Settings	119
Restore Configuration Settings	119
Set Up Remote Management	120
Use Remote Access	122
Access the Router with NETGEAR genie Apps	122
Remotely Access Your Router Using the genie App	122
9. Share USB Storage Devices Attached to the Router	123
USB Device Requirements	124
Connect a USB Device to the Router	124
Access a USB Storage Device Connected to the Router From a Windows Computer	125
Map a USB Device to a Windows Network Drive	126
Access a USB Storage Device That Is Connected to the Router From a Mac	126
Back Up Windows Computers With ReadySHARE Vault	127
Back Up Mac Computers With Time Machine	128
Set Up a USB Hard Drive on a Mac	128
Prepare to Back Up a Large Amount of Data	128
Use Time Machine to Back Up Onto a USB Hard Disk	129
Use FTP Within the Network	130
View or Change Network Folders on a USB Storage Device	131
Add a Network Folder on a USB Storage Device	132
Edit a Network Folder on a USB Storage Device	133
Remotely Access a USB Device Using ReadyCLOUD	133
Create a ReadyCLOUD Account	134
Register Your Router With ReadyCLOUD	134
Safely Remove a USB Device	136
10. Use Dynamic DNS to Access USB Storage Devices Through the Internet	138
Access USB Storage Devices Through the Internet	139
Set Up FTP Access Through the Internet	140
Your Personal FTP Server	140
Dynamic DNS	141
Set Up a New Dynamic DNS Account	141
Specify a DNS Account That You Already Created	142
Change the Dynamic DNS Settings	144
Set Up Your Personal FTP Server	144
11. Use the Router as a Media Server	146
Specify ReadyDLNA Media Server Settings	147
Play Music From a USB Storage Device With iTunes Server	147
Set Up the Router's iTunes Server with iTunes	148
Set Up the Router's iTunes Server with the Remote app	149
Play Media From a USB Device on TiVo	151
Set Up the Router to Work With TiVo	151
Play Videos on TiVo	152
Play Music or View Photos on TiVo	153
12. Share a USB Printer	154
Install the Printer Driver and Cable the Printer	155
Download the ReadySHARE Printer Utility	155
Install the ReadySHARE Printer Utility	156
Print Using the NETGEAR USB Control Center	157
View or Change the Status of a Printer	158
Use the Scan Feature of a Multifunction USB Printer	159
Change NETGEAR USB Control Center Settings	159
Turn Off Automatic Startup for NETGEAR USB Control Center	159
Change the Language for the NETGEAR USB Control Center	160
Specify the USB Control Center Time-Out	160
13. Use VPN to Access Your Network	161
Set Up a VPN Connection	162
Specify VPN Service in the Router	162
Install OpenVPN Software on Your Computer	163
Use a VPN Tunnel	166
Use VPN to Access the Router’s USB Device and Media	168
Use VPN to Access Your Internet Service at Home	168
Set Up VPN Client Internet Access in the Router	168
Block VPN Client Internet Access in the Router	169
Use a VPN Tunnel to Access Your Internet Service at Home	170
14. Customize Internet Traffic Rules for Ports	171
Set Up Port Forwarding to a Local Server	172
Edit a Port Forwarding Service	174
Delete a Port Forwarding Entry	174
Application Example: Make a Local Web Server Public	175
How the Router Implements the Port Forwarding Rule	175
Port Triggering	176
Add a Port Triggering Service	176
Enable Port Triggering	178
Application Example: Port Triggering for Internet Relay Chat port triggering	178
15. Troubleshooting	180
Quick Tips	181
Sequence to Restart Your Network	181
Check Ethernet Cable Connections	181
Network Settings	181
WiFi Settings	181
Troubleshoot With the LEDs	181
Standard LED Behavior When the Router Is Powered On	181
Power LED Is Off or Blinking	182
Power LED Stays Amber	182
LEDs Never Turn Off	182
2.4 GHz, 5 GHz-1, and 5 GHz-2 WiFi LEDs Are Off	183
Internet or Ethernet Port LEDs Are Off	183
Cannot Log In to the Router	183
Cannot Access the Internet	183
Troubleshoot Internet Browsing	186
Troubleshoot PPPoE	186
Changes Not Saved	187
WiFi Connectivity	187
Troubleshoot Your Network Using the Ping Utility	187
Test the LAN Path to Your Router	188
Test the Path From Your Computer to a Remote Device	188
16. Supplemental Information	190
Factory Settings	191

Match case Limit results 1 per page

Troubleshoot Internet Browsing

If your router can obtain an IP address but your computer is unable to load any web pages from the Internet, it might

be for one of the following reasons:

•

The traffic meter is enabled, and the limit was reached.

By configuring the traffic meter not to block Internet access when the traffic limit is reached, you can resume

Internet access. If your ISP sets a usage limit, they might charge you for the overage.

•

Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that

translates Internet names (such as www addresses) to numeric IP addresses.

Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address

during the router’s configuration, restart your computer.

Alternatively, you can configure your computer manually with a DNS address, as explained in the documentation

for your computer.

•

The router might not be configured as the default gateway on your computer.

Reboot the computer and verify that the router address (www.routerlogin.net) is listed by your computer as the

default gateway address.

•

You might be running login software that is no longer needed. If your ISP provided a program to log you in to

the Internet (such as WinPoET), you no longer need to run that software after installing your router.You might

need to go to Internet Explorer and select

Tools > Internet Options

, click the

Connections

tab, and select the

Never dial a connection

. Other browsers provide similar options.

Troubleshoot PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.

To troubleshoot a PPPoE connection:

Launch a web browser from a computer or WiFi device that is connected to the network.

Enter

http://www.routerlogin.net

A login window opens.

Enter the router user name and password.

The user name is

admin

. The default password is

password

.The user name and password are case-sensitive.

The BASIC Home page displays.

Click the

ADVANCED

tab.

The ADVANCED Home page displays.

In the Internet Port pane, click the

Connection Status

button.

The Connection Status window opens.

Check the Connection Status window to see if your PPPoE connection is up and working.

Troubleshooting

186