Netgear WAC730-Business User Manual - Page 136

Troubleshooting

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Troubleshooting 6 This chapter provides information about troubleshooting the access point. After each problem description, instructions are given to help you diagnose and solve the problem. For the common problems listed, go to the section indicated. • Is the access point on? Go to Troubleshoot the Basic Functions on page 137. • Did I connected the access point correctly? Go to Troubleshoot the Basic Functions on page 137. • I cannot access the Internet or the LAN. Go to You Cannot Access the Internet or the LAN From a WiFi Computer on page 138. • I cannot access the access point from a browser. Go to You Cannot Configure the Access Point From a Browser on page 139. • A time-out occurs. Go to When You Enter a URL or IP Address a Time-Out Error Occurs on page 140. • Problems with the LAN connection occur. Go to Troubleshoot a TCP/IP Network Using the Ping Utility on page 140. • I cannot remember the access point's configuration password. Go to Change the Administrator Password on page 72. • I want to clear the configuration and start over again. Go to Restore the Access Point to the Factory Default Settings on page 69. • The date or time is not correct. Go to Problems With Date and Time on page 141. The access point provides a packet capture tool that enables you to perform problem diagnoses. For information about how to use this tool, see Use the Packet Capture Tool on page 142. 136

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6
Troubleshooting
This chapter provides information about troubleshooting the access point. After each problem description,
instructions are given to help you diagnose and solve the problem.
For the common problems listed, go to the section indicated.
•
Is the access point on?
Go to
Troubleshoot the Basic Functions
on page 137.
•
Did I connected the access point correctly?
Go to
Troubleshoot the Basic Functions
on page 137.
•
I cannot access the Internet or the LAN.
Go to
You Cannot Access the Internet or the LAN From a WiFi Computer
on page 138.
•
I cannot access the access point from a browser.
Go to
You Cannot Configure the Access Point From a Browser
on page 139.
•
A time-out occurs.
Go to
When You Enter a URL or IP Address a Time-Out Error Occurs
on page 140.
•
Problems with the LAN connection occur.
Go to
Troubleshoot a TCP/IP Network Using the Ping Utility
on page 140.
•
I cannot remember the access point’s configuration password.
Go to
Change the Administrator Password
on page 72.
•
I want to clear the configuration and start over again.
Go to
Restore the Access Point to the Factory Default Settings
on page 69.
•
The date or time is not correct.
Go to
Problems With Date and Time
on page 141.
The access point provides a packet capture tool that enables you to perform problem diagnoses. For information
about how to use this tool, see
Use the Packet Capture Tool
on page 142.
136