Netgear WAC730-Business User Manual - Page 139

You Cannot Con the Access Point From a Browser, Troubleshooting

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Dual-Band Wireless AC Access Point WAC720 and WAC730 User Manual • Make sure that the SSID, network authentication, and data encryption settings of the WiFi computer are the same as those of the access point. • Ping the IP address of the access point to verify that a WiFi connection exists between the WiFi computer and the access point. If the ping fails, check the network configuration (for the access point, see Configure the IPv4 Settings on page 23). • Ping the default gateway to verify that a path exists from the WiFi computer to the default gateway. If the ping fails, check the network configuration or call the Internet service provider (ISP). You Cannot Configure the Access Point From a Browser Check these items: • The access point is correctly installed, it is powered on, and LAN connections are okay. Check to see that the Active LED and LAN LED are on to verify that the Ethernet connection is okay. • If your computer uses a fixed (static) IP address, ensure that it is using an IP address in the range of the access point. The access point's default IP address is 192.168.0.100, and its subnet mask is 255.255.255.0, with DHCP disabled. Make sure that your network configuration settings are correct. • If you are using the NetBIOS name of the access point to connect, ensure that your computer and the access point are on the same network segment or that your network includes a WINS server. • If your computer is set to obtain an IP address automatically (DHCP client), restart it. • Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer, click the Refresh button to be sure that the Java applet is loaded. • Try quitting the browser, clearing the cache, deleting the cookies, and launching the browser again. • Make sure that you are using the correct login information. The factory default login name is admin, and the password is password. Make sure that Caps Lock is off when entering this information. If the access point does not save changes that you made in the local browser interface, check the following: • When entering configuration settings, be sure to click the Apply button before moving to another page or tab, or your changes are lost. • Click the Refresh or Reload button in the web browser. The changes might occur, but the web browser might be caching the old configuration. Troubleshooting 139

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•
Make sure that the SSID, network authentication, and data encryption settings of the WiFi computer
are the same as those of the access point.
•
Ping the IP address of the access point to verify that a WiFi connection exists between the WiFi computer
and the access point. If the ping fails, check the network configuration (for the access point, see
Configure
the IPv4 Settings
on page 23).
•
Ping the default gateway to verify that a path exists from the WiFi computer to the default gateway. If
the ping fails, check the network configuration or call the Internet service provider (ISP).
You Cannot Configure the Access Point From a Browser
Check these items:
•
The access point is correctly installed, it is powered on, and LAN connections are okay. Check to see
that the Active LED and LAN LED are on to verify that the Ethernet connection is okay.
•
If your computer uses a fixed (static) IP address, ensure that it is using an IP address in the range of
the access point.The access point’s default IP address is 192.168.0.100, and its subnet mask is
255.255.255.0, with DHCP disabled. Make sure that your network configuration settings are correct.
•
If you are using the NetBIOS name of the access point to connect, ensure that your computer and the
access point are on the same network segment or that your network includes a WINS server.
•
If your computer is set to obtain an IP address automatically (DHCP client), restart it.
•
Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer,
click the
Refresh
button to be sure that the Java applet is loaded.
•
Try quitting the browser, clearing the cache, deleting the cookies, and launching the browser again.
•
Make sure that you are using the correct login information. The factory default login name is
admin
,
and the password is
password
. Make sure that Caps Lock is off when entering this information.
If the access point does not save changes that you made in the local browser interface, check the following:
•
When entering configuration settings, be sure to click the
Apply
button before moving to another page
or tab, or your changes are lost.
•
Click the
Refresh
or
Reload
button in the web browser.The changes might occur, but the web browser
might be caching the old configuration.
Troubleshooting
139
Dual-Band Wireless AC Access Point WAC720 and WAC730 User Manual