RCA REB1100 User Guide - Page 36

RCA brand Gemstar eBook LIMITED WARRANTY

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Warranty RCA brand Gemstar eBook LIMITED WARRANTY What your warranty covers: Any defect in materials or workmanship. For how long after your purchase: 90 day - Unit exchange, which includes parts and labor. 91 days to 1 year - Unit exchange, which includes parts only: you may pay the labor. The warranty for rental units begins with the first rental or 45 days from the date of shipment to the rental firm, whichever comes first. What we will do: During the initial 90 days: Exchange your eBook with a new or, at our option, refurbished unit. After the 90 days and within one year: Exchange your eBook with a new or, at our option, refurbished unit. We will charge you a flat exchange cost to replace a defective unit. This charge covers the labor cost for its repairs. How you get service: For activation, account, or billing issues associated with eBook Editions, please call 1-800-3867389. For all issues related to the use and operation of your eBook, please call 1-918-488-4151. For warranty or repair issues for your eBook, call 1-877-632-6658 and have your unit's date of purchase and model/serial number ready. The model/serial number information is on the back of your eBook. A representative will troubleshoot your problem over the phone. If the representative determines that you should receive a replacement eBook, you will be provided with a Return Authorization (RA) number and the location of a nearby exchange point if one exists. No returns will be accepted without the RA number. If the representative determines that your eBook is defective they will arrange for its repair or replacement. Option I: 1. Provide your Discover, MasterCard or Visa account number and expiration date to your phone representative. This is for security purposes only and your account will not be charged at this time. 2. We will send you a replacement unit. 3. If you return the unit to us within 14 days from the date you were provided a RA number,

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Warranty
RCA brand Gemstar eBook LIMITED WARRANTY
What your warranty covers:
Any defect in materials or workmanship.
For how long after your purchase:
90 day - Unit exchange, which includes parts and labor.
91 days to 1 year - Unit exchange, which includes parts only: you may pay the labor.
The warranty for rental units begins with the first rental or 45 days from the date of shipment to
the rental firm, whichever comes first.
What we will do:
During the initial 90 days:
Exchange your eBook with a new or, at our option, refurbished unit.
After the 90 days and within one year:
Exchange your eBook with a new or, at our option, refurbished unit.
We will charge you a flat exchange cost to replace a defective unit. This charge covers the labor
cost for its repairs.
How you get service:
For activation, account, or billing issues associated with eBook Editions, please call 1-800-386-
7389.
For all issues related to the use and operation of your eBook, please call 1-918-488-4151.
For warranty or repair issues for your eBook, call 1-877-632-6658 and have your unit’s date of
purchase and model/serial number ready. The model/serial number information is on the back of
your eBook.
A representative will troubleshoot your problem over the phone.
If the representative determines that you should receive a replacement eBook, you will be
provided with a Return Authorization (RA) number and the location of a nearby exchange point if
one exists. No returns will be accepted without the RA number.
If the representative determines that your eBook is defective they will arrange for its repair or
replacement.
Option I:
1.
Provide your Discover, MasterCard or Visa account number and expiration date to your
phone representative. This is for security purposes only and your account will not be
charged at this time.
2.
We will send you a replacement unit.
3.
If you return the unit to us within 14 days from the date you were provided a RA number,