RCA REB1100 User Guide - Page 39

How you get service, Option I, Option II, To receive a replacement eBook after we have received your

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We will charge you a flat exchange cost to replace a defective unit. This charge covers the labour cost for its repairs. How you get service: For activation, account, or billing issues associated with eBook Editions, please call 1-800-3867389. For all issues related to the use and operation of your eBook, please call 1-918-488-4151. For warranty or repair issues for your eBook, call 1-877-632-6658 and have your unit's date of purchase and model/serial number ready. The model/serial number information is on the back of your eBook. A representative will troubleshoot your problem over the phone. If the representative determines that you should receive a replacement eBook, you will be provided with a Return Authorization (RA) number and the return address. No returns will be accepted without the RA number. If the representative determines that your eBook should be returned they will arrange for its repair or replacement. Option I: 1. Provide your MasterCard or Visa account number and expiration date to your phone representative. This is for security purposes only and your account will not be charged at this time. 2. We will send you a replacement unit. 3. If you return the unit to us within 14 days from the date you were provided a RA number, only items not covered by warranty will be charged to your account. If your unit is not received within 14 days, the suggested retail value of the eBook will be charged to your credit card. This amount will be credited back to you, less than a $15 handling fee, if the unit is subsequently received. 4. Ship your defective unit back to us using the replacement unit's carton. Shipping instructions will be included on the carton along with your RA number which will allow you to easily ship the unit back to us. Make sure you insure your shipment in case of damage or loss. Include with the shipment: Evidence of purchase date such as a bill of sale. A brief note describing your eBook's problem. Your name, address and phone number. Option II: To receive a replacement eBook after we have received your unit: 1. Write the RA number on the outside of the carton used to return the eBook. Make sure you insure your shipment in case of damage or loss. 2. Carefully pack the unit using the original box and packing material if possible. Please retain all accessories. 3. Include with the shipment: Evidence of purchase date such as a bill of sale. A brief note describing your eBook's problem. Your name, address and phone number.

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We will charge you a flat exchange cost to replace a defective unit. This charge covers the labour
cost for its repairs.
How you get service:
For activation, account, or billing issues associated with eBook Editions, please call 1-800-386-
7389.
For all issues related to the use and operation of your eBook, please call 1-918-488-4151.
For warranty or repair issues for your eBook, call 1-877-632-6658 and have your unit’s date of
purchase and model/serial number ready. The model/serial number information is on the back of
your eBook.
A representative will troubleshoot your problem over the phone.
If the representative determines that you should receive a replacement eBook, you will be
provided with a Return Authorization (RA) number and the return address. No returns will be
accepted without the RA number.
If the representative determines that your eBook should be returned they will arrange for its repair
or replacement.
Option I:
1.
Provide your MasterCard or Visa account number and expiration date to your phone
representative. This is for security purposes only and your account will not be charged at
this time.
2.
We will send you a replacement unit.
3.
If you return the unit to us within 14 days from the date you were provided a RA number,
only items not covered by warranty will be charged to your account. If your unit is not
received within 14 days, the suggested retail value of the eBook will be charged to your
credit card. This amount will be credited back to you, less than a $15 handling fee, if the
unit is subsequently received.
4.
Ship your defective unit back to us using the replacement unit's carton. Shipping
instructions will be included on the carton along with your RA number which will allow you
to easily ship the unit back to us. Make sure you insure your shipment in case of damage or
loss. Include with the shipment:
Evidence of purchase date such as a bill of sale.
A brief note describing your eBook's problem.
Your name, address and phone number.
Option II:
To receive a replacement eBook after we have received your unit:
1.
Write the RA number on the outside of the carton used to return the eBook. Make sure
you insure your shipment in case of damage or loss.
2.
Carefully pack the unit using the original box and packing material if possible. Please retain
all accessories.
3.
Include with the shipment:
Evidence of purchase date such as a bill of sale.
A brief note describing your eBook's problem.
Your name, address and phone number.