Ricoh 3045 Troubleshooting Guide - Page 59

When You Cannot Print

51

4

Reference

“Turning On the Power”, About This Machine

“Connecting the Machine”, General Settings Guide

“Interface Settings”, General Settings Guide

“Printing the Configuration Page”, General Settings Guide

Printing does not start.

If the machine is using

wireless LAN, the receiv-

er's MAC address may

be preventing communi-

cation with the access

point.

Check access point settings when in the

infrastructure mode. Depending on the

access point, client access may be limit-

ed by MAC address. Also, check there

are no transmission problems between

the access point and wired clients, and

between the access point and wireless

clients.


The wireless LAN inter-

face is not working.

Confirm the orange LED is lit, and the green

LED is lit or blinks during transmission.


The login user name,

login password, or driv-

er encryption key is

invalid.

Check the login user name, login pass-

word, or driver encryption key.


Advanced encryption

has been set using the Ex-

tended Security function.

Check the settings of the Extended Secu-

rity function with the administrator.

Data In indicator does

not light up or flash.

If the Data In indicator

does not light up or flash

even after the print job

starts, the machine has

not received the data.

•

When the machine is connected to a

computer via a cable, check that the

computer print port settings are cor-

rect. See p.52 “When the Data In In-

dicator Does Not Light Up or Flash”.

•

When it is networked with a compu-

ter, contact the administrator.

The printer function sta-

tus indicator is lit in red.

The cause is displayed

on the display of the con-

trol panel.

Check the error message on the display

panel and take required action. See p.46

“When a Message Is Displayed”.

Configuration page can-

not be printed.

A mechanical error

might have occurred.

Contact your service representative. See

“Printing the Configuration Page”, Gen-

eral Settings Guide.

Printing does not start

when using the extended

wireless LAN in Ad-hoc

mode.

The correct Communica-

tion mode is not set.

Turn the main power off and back on.

See “Turning On the Power”, About

This Machine.

Or, change the settings for

[

System Set-

tings

]

,

[

Interface Settings

]

, and

[

Network

]

.

See “Interface Settings”, General Set-

tings Guide.

Problem

Cause

Solution

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes:	2
Caution:	2
Power Source	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
1. When the Machine Does Not Operate As Wanted	11
Indicators	11
When the Function Status Indicator Lights Up in Red	12
When You Have Problems Operating the Machine	13
When a Job Is Not Performed	18
2. Troubleshooting When Using the Copy Function	23
When a Message Is Displayed	23
When You Cannot Make Clear Copies	26
When You Cannot Make Copies As Wanted	28
When Memory Is Full	32
3. Troubleshooting When Using the Facsimile Function	33
Adjusting the Volume	33
When a Message Is Displayed	35
When You Cannot Send or Receive Fax Messages As Wanted	43
When You Need to Cancel a Transmission	46
When an Error Report Is Printed	47
Turning Off the Main Power / In the Event of Power Failure	48
When an Error Occurs Using Internet Fax	49
Error Mail Notification	49
Error Report (E-Mail)	49
Server-Generated Error E-mail	49
4. Troubleshooting When Using the Printer Function	51
When You Cannot Connect to the USB Interface	51
When a Message Is Displayed during Installation	52
For Windows 95 / 98 / Me, Windows 2000 and Windows NT 4.0	52
For Windows XP Professional and Windows Server 2003	52
For Windows XP Home Edition	53
When a Message Is Displayed	54
Status Messages	54
Alert Messages	55
Checking the Error Log	57
When You Cannot Print	58
When the Data In Indicator Does Not Light Up or Flash	60
When the machine is connected to the computer using the interface cable	60
Network Connection	60
Other Printing Problems	61
5. Troubleshooting When Using the Scanner Function	67
When Scan Results Are Not As Expected	67
When You Cannot Send Scanned Files	68
When Stored Files Cannot Be Accessed	68
When You Cannot Browse the Network to Send a Scan File	68
When the TWAIN Driver Cannot Be Started	68
When Stored Files Cannot Be Edited	69
When the Network Delivery Function Cannot Be Used	69
Operation Is Not Possible When Messages Appear	69
When a Message Is Displayed	70
When a Message Is Displayed on the Control Panel	70
When a Message Is Displayed on the Client Computer	77
6. Adding Paper, Toner and Staples	81
Loading Paper	81
Loading Paper into Paper Trays	81
Setting special paper in paper tray 2	82
Loading Paper into the Large Capacity Tray (Optional)	83
Orientation-fixed paper or two-sided paper	84
Changing the Paper Size	85
Changing the Paper Size in the Paper Trays	85
Changing to a size that is not indicated on the paper size selector	88
Adding Toner	89
Removing Toner	90
Inserting Toner	90
Sending Fax Messages When Toner Has Run Out	91
Adding Staples	92
500-Sheet Finisher	92
1000-Sheet Finisher	93
Replacing the Stamp Cartridge	94
7. Clearing Misfeeds	97
Removing Jammed Paper	97
Locating Jammed Paper	98
When A Is Lit	99
When B Is Lit	99
When C Is Lit	99
When D Is Lit	100
When P Is Lit	100
When R Is Lit	101
When Y Is Lit	101
When Z Is Lit	102
Removing Jammed Staples	103
500-Sheet Finisher	103
1000-Sheet Finisher	104
8. Remarks	105
Where to Put Your Machine	105
Machine Environment	105
Optimum environmental conditions	105
Environments to avoid	106
Moving	106
Power Connection	107
Access to the Machine	108
Maintaining Your Machine	109
Cleaning the Exposure Glass	109
Cleaning the Exposure Glass Cover	110
Cleaning the Auto Document Feeder	110

Ricoh 3045 Troubleshooting Guide - Page 59

Printing the Configuration General Settings Guide, Turning On the Power, About This Machine - mac driver

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