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Ricoh 3045 Troubleshooting Guide - Page 73

Max. E-mail Size, Divide & Send E-mail, Yes per, Yes per max. size, Exceeded max. E - check the settings

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When a Message Is Displayed Message Cause Solution Connection with the destination has failed. Check the status and connection. To check the current status, press [Scanned Files Status]. The correct Network set- • Check the network settings of the cli- tings are not made. ent computer. • Check that components such as the LAN cable are connected properly. • Check that the server settings are correct and the server is working properly. Authentication The entered user name • Check that the user name and pass- with the destina- or password was invalid. word are correct. tion has failed. • Check that the ID and password for Check settings. the destination folder are correct. To check the current status, press [Scanned Files Status]. • A password of 64 or more characters may not be recognized. 5 Sender's name is not selected. Please specify The sender's name was not specified. A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name. sender's name. Exceeded max. E- The maximum e-mail mail size. Send- size has been exceeded. ing E-mail has been cancelled. Check [Max. Email Size] in Scanner Features. • Increase the size of [Max. E-mail Size]. • Set [Divide & Send E-mail] to [Yes (per page)] or [Yes (per max. size)]. See "Send Settings", General Settings Guide. Sending the data has failed. The data will be resent later. A network error has oc- Wait until sending is retried automati- curred and a file was not cally after the preset interval. If sending sent correctly. fails again, contact the administrator. Sending the data has failed. To confirm the result, check [Scanned Files Status]. While a file was being sent, a network error occurred and the file could not be sent correctly. Try the operation once more. If the message is still shown, the network may be crowded. Contact the administrator. If multiple files were sent, use the Scanned Files Status screen to check for which file the problem occurred. 65

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes:	2
Caution:	2
Power Source	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
1. When the Machine Does Not Operate As Wanted	11
Indicators	11
When the Function Status Indicator Lights Up in Red	12
When You Have Problems Operating the Machine	13
When a Job Is Not Performed	18
2. Troubleshooting When Using the Copy Function	23
When a Message Is Displayed	23
When You Cannot Make Clear Copies	26
When You Cannot Make Copies As Wanted	28
When Memory Is Full	32
3. Troubleshooting When Using the Facsimile Function	33
Adjusting the Volume	33
When a Message Is Displayed	35
When You Cannot Send or Receive Fax Messages As Wanted	43
When You Need to Cancel a Transmission	46
When an Error Report Is Printed	47
Turning Off the Main Power / In the Event of Power Failure	48
When an Error Occurs Using Internet Fax	49
Error Mail Notification	49
Error Report (E-Mail)	49
Server-Generated Error E-mail	49
4. Troubleshooting When Using the Printer Function	51
When You Cannot Connect to the USB Interface	51
When a Message Is Displayed during Installation	52
For Windows 95 / 98 / Me, Windows 2000 and Windows NT 4.0	52
For Windows XP Professional and Windows Server 2003	52
For Windows XP Home Edition	53
When a Message Is Displayed	54
Status Messages	54
Alert Messages	55
Checking the Error Log	57
When You Cannot Print	58
When the Data In Indicator Does Not Light Up or Flash	60
When the machine is connected to the computer using the interface cable	60
Network Connection	60
Other Printing Problems	61
5. Troubleshooting When Using the Scanner Function	67
When Scan Results Are Not As Expected	67
When You Cannot Send Scanned Files	68
When Stored Files Cannot Be Accessed	68
When You Cannot Browse the Network to Send a Scan File	68
When the TWAIN Driver Cannot Be Started	68
When Stored Files Cannot Be Edited	69
When the Network Delivery Function Cannot Be Used	69
Operation Is Not Possible When Messages Appear	69
When a Message Is Displayed	70
When a Message Is Displayed on the Control Panel	70
When a Message Is Displayed on the Client Computer	77
6. Adding Paper, Toner and Staples	81
Loading Paper	81
Loading Paper into Paper Trays	81
Setting special paper in paper tray 2	82
Loading Paper into the Large Capacity Tray (Optional)	83
Orientation-fixed paper or two-sided paper	84
Changing the Paper Size	85
Changing the Paper Size in the Paper Trays	85
Changing to a size that is not indicated on the paper size selector	88
Adding Toner	89
Removing Toner	90
Inserting Toner	90
Sending Fax Messages When Toner Has Run Out	91
Adding Staples	92
500-Sheet Finisher	92
1000-Sheet Finisher	93
Replacing the Stamp Cartridge	94
7. Clearing Misfeeds	97
Removing Jammed Paper	97
Locating Jammed Paper	98
When A Is Lit	99
When B Is Lit	99
When C Is Lit	99
When D Is Lit	100
When P Is Lit	100
When R Is Lit	101
When Y Is Lit	101
When Z Is Lit	102
Removing Jammed Staples	103
500-Sheet Finisher	103
1000-Sheet Finisher	104
8. Remarks	105
Where to Put Your Machine	105
Machine Environment	105
Optimum environmental conditions	105
Environments to avoid	106
Moving	106
Power Connection	107
Access to the Machine	108
Maintaining Your Machine	109
Cleaning the Exposure Glass	109
Cleaning the Exposure Glass Cover	110
Cleaning the Auto Document Feeder	110

Match case Limit results 1 per page

When a Message Is Displayed

Connection with

the destination

has failed. Check

the status and

connection. To

check the current

status, press

[Scanned Files

Status].

The correct Network set-

tings are not made.

•

Check the network settings of the cli-

ent computer.

•

Check that components such as the

LAN cable are connected properly.

•

Check that the server settings are

correct and the server is working

properly.

Authentication

with the destina-

tion has failed.

Check settings.

To check the cur-

rent status,

press [Scanned

Files Status].

The entered user name

or password was invalid.

•

Check that the user name and pass-

word are correct.

•

Check that the ID and password for

the destination folder are correct.

•

A password of 64 or more characters

may not be recognized.

Sender's name is

not selected.

Please specify

sender's name.

The sender's name was

not specified.

A sender's name should be specified be-

fore sending e-mail. Send e-mail after

specifying the sender's name.

Exceeded max. E-

mail size. Send-

ing E-mail has

been cancelled.

Check [Max. E-

mail Size] in

Scanner Features.

The maximum e-mail

size has been exceeded.

•

Increase the size of

[

Max. E-mail Size

]

•

Set

[

Divide & Send E-mail

]

[

Yes (per

page)

]

[

Yes (per max. size)

]

See “Send Settings”, General Settings

Guide.

Sending the data

has failed. The

data will be re-

sent later.

A network error has oc-

curred and a file was not

sent correctly.

Wait until sending is retried automati-

cally after the preset interval. If sending

fails again, contact the administrator.

Sending the data

has failed. To

confirm the re-

sult, check

[Scanned Files

Status].

While a file was being

sent, a network error oc-

curred and the file could

not be sent correctly.

Try the operation once more. If the mes-

sage is still shown, the network may be

crowded. Contact the administrator. If

multiple files were sent, use the Scanned

Files Status screen to check for which file

the problem occurred.

Message

Cause

Solution