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Ricoh 3045 Troubleshooting Guide - Page 79

Access Mask set, Cannot find XXX

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When a Message Is Displayed Message Cause Solution Fatal error has occurred in the scanner. An unrecoverable error Contact your service representative. has occurred on the machine. Cannot connect to the scanner. Check the network Access Mask settings in User Tools. An access mask is set. Contact the network or scanner administrator. Scanner is not ready. Check the scanner and the options. The ADF cover is open. Check whether the ADF cover is closed. Insufficient mem- Scanner memory is in- • Reset the scan size. ory. Reduce the sufficient. scanning area. • Lower the resolution. • Set with no compression. See the 5 TWAIN Driver Help. The problem may be due to the following cause: • "The Relationship between the Resolution and the Scanning Area" chart in Help for halftone scanning might not always apply. Scanning cannot be performed if large values are set for brightness when using halftone or high resolution. Insufficient memory. Reduce the scanning area. When a paper misfeed occurs in the machine during printing, scanning cannot be performed. After the misfed paper has been removed, proceed with scanning. Cannot find "XXX" • The main power • Check whether the main power scanner used for switch of the previ- switch of the scanner used for the the previous scan. "YYY" will ously used scanner is previous scan is turned off. not set to "On". • Check whether the scanner used for be used instead. • The machine is not the previous scan is connected to the ("XXX" and "YYY" indicate scanner names.) connected to the net- network correctly. work correctly. • Deactivate the personal firewall of the client computer. • Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine's protocol. See "Network Settings", General Settings Guide and "Using telnet", Network Guide. • Select the scanner used for the previous scan. 71

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes:	2
Caution:	2
Power Source	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
1. When the Machine Does Not Operate As Wanted	11
Indicators	11
When the Function Status Indicator Lights Up in Red	12
When You Have Problems Operating the Machine	13
When a Job Is Not Performed	18
2. Troubleshooting When Using the Copy Function	23
When a Message Is Displayed	23
When You Cannot Make Clear Copies	26
When You Cannot Make Copies As Wanted	28
When Memory Is Full	32
3. Troubleshooting When Using the Facsimile Function	33
Adjusting the Volume	33
When a Message Is Displayed	35
When You Cannot Send or Receive Fax Messages As Wanted	43
When You Need to Cancel a Transmission	46
When an Error Report Is Printed	47
Turning Off the Main Power / In the Event of Power Failure	48
When an Error Occurs Using Internet Fax	49
Error Mail Notification	49
Error Report (E-Mail)	49
Server-Generated Error E-mail	49
4. Troubleshooting When Using the Printer Function	51
When You Cannot Connect to the USB Interface	51
When a Message Is Displayed during Installation	52
For Windows 95 / 98 / Me, Windows 2000 and Windows NT 4.0	52
For Windows XP Professional and Windows Server 2003	52
For Windows XP Home Edition	53
When a Message Is Displayed	54
Status Messages	54
Alert Messages	55
Checking the Error Log	57
When You Cannot Print	58
When the Data In Indicator Does Not Light Up or Flash	60
When the machine is connected to the computer using the interface cable	60
Network Connection	60
Other Printing Problems	61
5. Troubleshooting When Using the Scanner Function	67
When Scan Results Are Not As Expected	67
When You Cannot Send Scanned Files	68
When Stored Files Cannot Be Accessed	68
When You Cannot Browse the Network to Send a Scan File	68
When the TWAIN Driver Cannot Be Started	68
When Stored Files Cannot Be Edited	69
When the Network Delivery Function Cannot Be Used	69
Operation Is Not Possible When Messages Appear	69
When a Message Is Displayed	70
When a Message Is Displayed on the Control Panel	70
When a Message Is Displayed on the Client Computer	77
6. Adding Paper, Toner and Staples	81
Loading Paper	81
Loading Paper into Paper Trays	81
Setting special paper in paper tray 2	82
Loading Paper into the Large Capacity Tray (Optional)	83
Orientation-fixed paper or two-sided paper	84
Changing the Paper Size	85
Changing the Paper Size in the Paper Trays	85
Changing to a size that is not indicated on the paper size selector	88
Adding Toner	89
Removing Toner	90
Inserting Toner	90
Sending Fax Messages When Toner Has Run Out	91
Adding Staples	92
500-Sheet Finisher	92
1000-Sheet Finisher	93
Replacing the Stamp Cartridge	94
7. Clearing Misfeeds	97
Removing Jammed Paper	97
Locating Jammed Paper	98
When A Is Lit	99
When B Is Lit	99
When C Is Lit	99
When D Is Lit	100
When P Is Lit	100
When R Is Lit	101
When Y Is Lit	101
When Z Is Lit	102
Removing Jammed Staples	103
500-Sheet Finisher	103
1000-Sheet Finisher	104
8. Remarks	105
Where to Put Your Machine	105
Machine Environment	105
Optimum environmental conditions	105
Environments to avoid	106
Moving	106
Power Connection	107
Access to the Machine	108
Maintaining Your Machine	109
Cleaning the Exposure Glass	109
Cleaning the Exposure Glass Cover	110
Cleaning the Auto Document Feeder	110

Match case Limit results 1 per page

When a Message Is Displayed

Fatal error has

occurred in the

scanner.

An unrecoverable error

has occurred on the ma-

chine.

Contact your service representative.

Cannot connect to

the scanner.

Check the network

Access Mask set-

tings in User

Tools.

An access mask is set.

Contact the network or scanner admin-

istrator.

Scanner is not

ready. Check the

scanner and the

options.

The ADF cover is open.

Check whether the ADF cover is closed.

Insufficient mem-

ory. Reduce the

scanning area.

Scanner memory is in-

sufficient.

•

Reset the scan size.

•

Lower the resolution.

•

Set with no compression. See the

TWAIN Driver Help.

The problem may be due to the follow-

ing cause:

•

“The Relationship between the Reso-

lution and the Scanning Area” chart

in Help for halftone scanning might

not always apply. Scanning cannot

be performed if large values are set

for brightness when using halftone

or high resolution.

Insufficient mem-

ory. Reduce the

scanning area.

When a paper misfeed

occurs in the machine

during printing, scanning

cannot be performed.

After the misfed paper has been re-

moved, proceed with scanning.

Cannot find "XXX"

scanner used for

the previous

scan. "YYY" will

be used instead.

(“XXX” and “YYY” indi-

cate scanner names.)

•

The main power

switch of the previ-

ously used scanner is

not set to “On”.

•

The machine is not

connected to the net-

work correctly.

•

Check whether the main power

switch of the scanner used for the

previous scan is turned off.

•

Check whether the scanner used for

the previous scan is connected to the

network correctly.

•

Deactivate the personal firewall of

the client computer.

•

Use an application such as telnet to

make sure SNMPv1 or SNMPv2 is

set as the machine’s protocol. See

“Network Settings”, General Set-

tings Guide and “Using telnet”, Net-

work Guide.

•

Select the scanner used for the previ-

ous scan.

Message

Cause

Solution