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Ricoh 3045 Troubleshooting Guide - Page 67

Troubleshooting When Using the Scanner Function, When Scan Results Are Not As Expected

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5. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner function problems. When Scan Results Are Not As Expected This section describes causes and remedies when scan results are not as expected. Problem Cause Solution The scanned image is The exposure glass or the expo- Clean these parts. See p.101 dirty. sure glass cover is dirty. "Maintaining Your Machine". The image is distorted The original was moved during Do not move the original during or out of position. scanning. scanning. The image is distorted The original was not pressed flat Check that the original is pressed or out of position. against the exposure glass. flat against the exposure glass. The scanned image is upside down. The original was placed upside down. Place the original in the correct orientation. See "Placing Originals", Copy/Document Server Reference. No image results from scanning. The original was placed with the front and back reversed. When the original is placed directly on the exposure glass, the side to be scanned must face down. When the original is fed via the ADF, the side to be scanned must face up. See "Placing Originals", Copy/Document Server Reference. The scanned image contains white spaces. • If you scan originals using Scanning at a higher resolution functions other than the net- may reduce the margins. work TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides. • If the File Format Converter (optional ) is installed, the margins may become wider. Reference "Placing Originals", Copy/Document Server Reference 59

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes:	2
Caution:	2
Power Source	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
1. When the Machine Does Not Operate As Wanted	11
Indicators	11
When the Function Status Indicator Lights Up in Red	12
When You Have Problems Operating the Machine	13
When a Job Is Not Performed	18
2. Troubleshooting When Using the Copy Function	23
When a Message Is Displayed	23
When You Cannot Make Clear Copies	26
When You Cannot Make Copies As Wanted	28
When Memory Is Full	32
3. Troubleshooting When Using the Facsimile Function	33
Adjusting the Volume	33
When a Message Is Displayed	35
When You Cannot Send or Receive Fax Messages As Wanted	43
When You Need to Cancel a Transmission	46
When an Error Report Is Printed	47
Turning Off the Main Power / In the Event of Power Failure	48
When an Error Occurs Using Internet Fax	49
Error Mail Notification	49
Error Report (E-Mail)	49
Server-Generated Error E-mail	49
4. Troubleshooting When Using the Printer Function	51
When You Cannot Connect to the USB Interface	51
When a Message Is Displayed during Installation	52
For Windows 95 / 98 / Me, Windows 2000 and Windows NT 4.0	52
For Windows XP Professional and Windows Server 2003	52
For Windows XP Home Edition	53
When a Message Is Displayed	54
Status Messages	54
Alert Messages	55
Checking the Error Log	57
When You Cannot Print	58
When the Data In Indicator Does Not Light Up or Flash	60
When the machine is connected to the computer using the interface cable	60
Network Connection	60
Other Printing Problems	61
5. Troubleshooting When Using the Scanner Function	67
When Scan Results Are Not As Expected	67
When You Cannot Send Scanned Files	68
When Stored Files Cannot Be Accessed	68
When You Cannot Browse the Network to Send a Scan File	68
When the TWAIN Driver Cannot Be Started	68
When Stored Files Cannot Be Edited	69
When the Network Delivery Function Cannot Be Used	69
Operation Is Not Possible When Messages Appear	69
When a Message Is Displayed	70
When a Message Is Displayed on the Control Panel	70
When a Message Is Displayed on the Client Computer	77
6. Adding Paper, Toner and Staples	81
Loading Paper	81
Loading Paper into Paper Trays	81
Setting special paper in paper tray 2	82
Loading Paper into the Large Capacity Tray (Optional)	83
Orientation-fixed paper or two-sided paper	84
Changing the Paper Size	85
Changing the Paper Size in the Paper Trays	85
Changing to a size that is not indicated on the paper size selector	88
Adding Toner	89
Removing Toner	90
Inserting Toner	90
Sending Fax Messages When Toner Has Run Out	91
Adding Staples	92
500-Sheet Finisher	92
1000-Sheet Finisher	93
Replacing the Stamp Cartridge	94
7. Clearing Misfeeds	97
Removing Jammed Paper	97
Locating Jammed Paper	98
When A Is Lit	99
When B Is Lit	99
When C Is Lit	99
When D Is Lit	100
When P Is Lit	100
When R Is Lit	101
When Y Is Lit	101
When Z Is Lit	102
Removing Jammed Staples	103
500-Sheet Finisher	103
1000-Sheet Finisher	104
8. Remarks	105
Where to Put Your Machine	105
Machine Environment	105
Optimum environmental conditions	105
Environments to avoid	106
Moving	106
Power Connection	107
Access to the Machine	108
Maintaining Your Machine	109
Cleaning the Exposure Glass	109
Cleaning the Exposure Glass Cover	110
Cleaning the Auto Document Feeder	110