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Ricoh 3045 Troubleshooting Guide - Page 77

When a Message Is Displayed on the Client Computer, Reference, Important

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When a Message Is Displayed Reference "Turning Off the Main Power", About This Machine "System Settings", General Settings Guide "Send Settings", General Settings Guide "Registering a Protection Code", General Settings Guide "Placing Originals", Copy/Document Server Reference "Using the Document Server", Copy/Document Server Reference "Storing Files Using the Scanner Function", Scanner Reference "Deleting a Stored File", Scanner Reference "Items for Specifying Scan Settings", Scanner Reference "Values of Various Set Items for Transmission/Storage/Delivery Function", Scanner Reference "Folder transmission", Scanner Reference When a Message Is Displayed on the Client Computer 5 This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver. Important ❒ If a message not described here appears, act according to the message. For information about how to turn off the main power switch, see "Turning Off the Main Power", About This Machine. Message Cause Solution Clear Misfeed(s) in ADF. A paper misfeed has occurred inside the ADF. Remove jammed originals, and place them again. Check whether the originals are suitable to be scanned by the machine. Invalid Winsock version. Please use version 1.1 or higher. You are using an invalid Install the operating system of the com- version of Winsock. puter or copy Winsock from the operating system CD-ROM. The name is already in use. Check the registered names. You tried to register a name that is already in use. Use another name. Cannot detect the The set original was mis- • Place the original correctly. paper size of the aligned. • Specify the scan size. original. Specify • When placing an original directly on the scanning the exposure glass, the lifting/lower- size. ing action of the ADF triggers the au- tomatic original size detection process. Lift the ADF by more than 30 degrees. 69

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes:	2
Caution:	2
Power Source	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
1. When the Machine Does Not Operate As Wanted	11
Indicators	11
When the Function Status Indicator Lights Up in Red	12
When You Have Problems Operating the Machine	13
When a Job Is Not Performed	18
2. Troubleshooting When Using the Copy Function	23
When a Message Is Displayed	23
When You Cannot Make Clear Copies	26
When You Cannot Make Copies As Wanted	28
When Memory Is Full	32
3. Troubleshooting When Using the Facsimile Function	33
Adjusting the Volume	33
When a Message Is Displayed	35
When You Cannot Send or Receive Fax Messages As Wanted	43
When You Need to Cancel a Transmission	46
When an Error Report Is Printed	47
Turning Off the Main Power / In the Event of Power Failure	48
When an Error Occurs Using Internet Fax	49
Error Mail Notification	49
Error Report (E-Mail)	49
Server-Generated Error E-mail	49
4. Troubleshooting When Using the Printer Function	51
When You Cannot Connect to the USB Interface	51
When a Message Is Displayed during Installation	52
For Windows 95 / 98 / Me, Windows 2000 and Windows NT 4.0	52
For Windows XP Professional and Windows Server 2003	52
For Windows XP Home Edition	53
When a Message Is Displayed	54
Status Messages	54
Alert Messages	55
Checking the Error Log	57
When You Cannot Print	58
When the Data In Indicator Does Not Light Up or Flash	60
When the machine is connected to the computer using the interface cable	60
Network Connection	60
Other Printing Problems	61
5. Troubleshooting When Using the Scanner Function	67
When Scan Results Are Not As Expected	67
When You Cannot Send Scanned Files	68
When Stored Files Cannot Be Accessed	68
When You Cannot Browse the Network to Send a Scan File	68
When the TWAIN Driver Cannot Be Started	68
When Stored Files Cannot Be Edited	69
When the Network Delivery Function Cannot Be Used	69
Operation Is Not Possible When Messages Appear	69
When a Message Is Displayed	70
When a Message Is Displayed on the Control Panel	70
When a Message Is Displayed on the Client Computer	77
6. Adding Paper, Toner and Staples	81
Loading Paper	81
Loading Paper into Paper Trays	81
Setting special paper in paper tray 2	82
Loading Paper into the Large Capacity Tray (Optional)	83
Orientation-fixed paper or two-sided paper	84
Changing the Paper Size	85
Changing the Paper Size in the Paper Trays	85
Changing to a size that is not indicated on the paper size selector	88
Adding Toner	89
Removing Toner	90
Inserting Toner	90
Sending Fax Messages When Toner Has Run Out	91
Adding Staples	92
500-Sheet Finisher	92
1000-Sheet Finisher	93
Replacing the Stamp Cartridge	94
7. Clearing Misfeeds	97
Removing Jammed Paper	97
Locating Jammed Paper	98
When A Is Lit	99
When B Is Lit	99
When C Is Lit	99
When D Is Lit	100
When P Is Lit	100
When R Is Lit	101
When Y Is Lit	101
When Z Is Lit	102
Removing Jammed Staples	103
500-Sheet Finisher	103
1000-Sheet Finisher	104
8. Remarks	105
Where to Put Your Machine	105
Machine Environment	105
Optimum environmental conditions	105
Environments to avoid	106
Moving	106
Power Connection	107
Access to the Machine	108
Maintaining Your Machine	109
Cleaning the Exposure Glass	109
Cleaning the Exposure Glass Cover	110
Cleaning the Auto Document Feeder	110