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Recovering a computer, About recovering a computer

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14 Chapter Recovering a computer This chapter includes the following topics: ■ About recovering a computer ■ Starting a computer by using Symantec Recovery Disk ■ How to prepare to recover a computer ■ Recovering a computer ■ Recovering a computer from a virtual disk file ■ Recovering files and folders using Symantec Recovery Disk ■ About using the networking tools in Symantec Recovery Disk ■ About viewing properties of recovery points and drives ■ About the Support Utilities About recovering a computer If Windows fails to start or does not run normally, you can recover your computer using the Symantec Recovery Disk CD and an available recovery point or a virtual disk that you created from a recovery point. Note: If you can start Windows and the drive that you want to restore is a secondary drive (which is any drive other than your system drive, or the drive where your operating system is installed), you can restore the drive within Windows. The Symantec Recovery Disk CD lets you run a recovery environment that provides temporary access to Norton Ghost recovery features. For example, you can access

Section	Page
Norton Ghost 15.0 User's Guide	1
Technical Support	4
Contents	7
1. Introducing Norton Ghost™	13
About Norton Ghost	13
What is new in Norton Ghost	14
Hiding or showing the Advanced page	15
Getting more information about Norton Ghost	16
2. Installing Norton Ghost	17
Before you install	17
System requirements	17
About supported file systems and removable media	19
About disabled features	20
When you delay licensing	20
Installing Norton Ghost	21
Completing the installation	23
Activating Norton Ghost later	24
About setting up your first backup	24
Updating Norton Ghost	25
About uninstalling Norton Ghost	25
3. Ensuring the recovery of your computer	27
About ensuring the recovery of your computer	27
Testing Symantec Recovery Disk	28
If driver validation fails	28
Creating a custom Symantec Recovery Disk CD	29
4. Getting Started	33
About key product components	33
How you use Norton Ghost	34
Starting Norton Ghost	35
Configuring Norton Ghost default options	36
Selecting a default backup destination	38
Adjusting the effect of a backup on computer performance	39
Adjusting default tray icon settings	40
Managing file types	41
Using nicknames for external drives	43
Configuring default FTP settings for use with Offsite Copy	44
Logging Norton Ghost messages	44
Enabling email notifications for product (event) messages	46
5. Best practices for backing up your data	49
About backing up your data	49
About choosing a backup type	50
Best practices for backing up	50
About backups	51
Before you back up	51
During a back up	53
When a back up is finished	53
Additional tips about backups	54
After defining your backup job	55
Viewing the properties of a backup job	55
About selecting a backup destination	56
About backing up dual-boot computers	58
6. Backing up entire drives	59
About defining a drive-based backup	59
Defining a drive-based backup	60
Related Drives options	62
Recovery point type options	63
Backup destination options	64
Recovery point options	64
Advanced scheduling options	66
About files that are excluded from drive-based backups	67
About network credentials	68
About running command files during a backup	68
Advanced options for drive-based backups	70
Compression levels for drive-based backups	74
Running a one-time backup from Norton Ghost	75
About running a one-time backup from Symantec Recovery Disk	76
Running a one-time backup from Symantec Recovery Disk	77
About Offsite Copy	81
How Offsite Copy works	81
About using external drives as your Offsite Copy destination	82
About using a network server as your Offsite Copy destination	84
About using an FTP server as your Offsite Copy destination	85
7. Backing up files and folders	87
Defining a file and folder backup	87
About folders that are excluded by default from file and folder backups	89
8. Running and managing backup jobs	91
Running an existing backup job immediately	91
Running a backup with options	92
Backup options	93
Adjusting the speed of a backup	94
Stopping a task	94
Verifying that a backup is successful	95
Editing backup settings	95
Enabling event-triggered backups	96
About Symantec ThreatCon	96
Editing a backup schedule	97
Turning off a backup job	97
Deleting backup jobs	97
Adding users who can back up your computer	98
9. Backing up remote computers from your computer	101
About backing up other computers from your computer	101
Adding computers to the Computer List	102
Deploying the Norton Ghost Agent	103
Using the Norton Ghost Agent	105
About managing the Norton Ghost Agent through Windows Services	106
About best practices for using services	107
Opening Windows Services	108
Starting or stopping the Norton Ghost Agent service	108
Setting up recovery actions when the Norton Ghost Agent does not start	109
Viewing Norton Ghost Agent dependencies	110
Controlling access to Norton Ghost	111
Running Norton Ghost using different user rights	113
10. Monitoring the status of your backups	115
About monitoring backups	115
Rescanning a computer’s hard disk	116
Monitoring backup protection from the Home page	116
Monitoring backup protection from the Status page	118
About SNMP traps	122
About the Norton Ghost management information base	122
Customizing the status reporting of a drive (or file and folder backups)	122
Viewing drive details	124
Improving the protection level of a drive	124
About using event log information to troubleshoot problems	127
11. Exploring the contents of a recovery point	129
About exploring recovery points	129
Exploring a recovery point through Windows Explorer	130
Mounting a recovery point from Windows Explorer	131
Opening and restoring files within a recovery point	131
About using a search engine	132
Dismounting a recovery point drive	133
Viewing the drive properties of a recovery point	133
12. Managing backup destinations	135
About backup destinations	135
About how backup data works	135
About drive-based backups	136
About file and folder backups	136
Managing recovery point storage	137
Cleaning up old recovery points	138
Deleting a recovery point set	138
Deleting recovery points within a set	139
Making copies of recovery points	139
Running a one-time virtual conversion	141
Defining a virtual conversion job	147
Running an existing virtual conversion job immediately	153
Viewing the properties of a virtual conversion job	153
Viewing the progress of a virtual conversion job	153
Editing a virtual conversion job	153
Deleting a virtual conversion job	154
About managing file and folder backup data	154
Viewing how much file and folder backup data is stored	155
Limiting the number of file versions to keep	155
Manually deleting files from your file and folder backup	155
Finding versions of a file or folder	156
Automating management of backup data	156
Moving your backup destination	157
13. Recovering files, folders, or entire drives	159
About recovering lost data	159
Recovering files and folders by using file and folder backup data	159
Recovering files and folders using a recovery point	161
About opening files and folders stored in a recovery point	163
About finding the files or folders you want	163
Recovering a secondary drive	164
Recovery options	165
Restoring using LightsOut Restore	166
Summary of the LightsOut Restore process	167
Starting the LightsOut Restore Wizard	168
14. Recovering a computer	173
About recovering a computer	173
Starting a computer by using Symantec Recovery Disk	174
Configuring a computer to boot from a CD	175
How to prepare to recover a computer	176
Scanning for viruses	176
Checking a hard disk for errors	178
Recovering a computer	178
Edit target drive and options	181
Recovering a computer from a virtual disk file	183
Virtual disk recovery options	185
Recovering files and folders using Symantec Recovery Disk	187
Exploring files and folders on your computer using Symantec Recovery Disk	188
About using the networking tools in Symantec Recovery Disk	188
Starting networking services	189
Using the pcAnywhere thin host for a remote recovery	189
Mapping a network drive from within Symantec Recovery Disk	191
Configuring network connection settings	192
About viewing properties of recovery points and drives	193
Viewing the properties of a recovery point	193
Viewing the properties of a drive within a recovery point	194
About the Support Utilities	195
15. Copying a drive	197
About copying a drive	197
Preparing to copy drives	197
Copying one hard drive to another hard drive	198
About drive-to-drive copying options	199
A. Using a search engine to search recovery points	201
About using a search engine to search recovery points	201
Enabling search engine support	201
Recovering files using Google Desktop's Search Desktop feature	203
About finding a file using Google Desktop	203
B. About backing up Microsoft virtual environments	205
About backing up Microsoft virtual hard disks	205
About backing up and restoring Microsoft Hyper-V virtual machines	206