Thermador PRG366WH Instructions for Use - Page 32

Troubleshooting You can eliminate minor faults on your appliance yourself. Please read the information on eliminating faults before contacting Customer Service. This may avoid unnecessary service visits. Symptom Possible cause Remedy Intermittent igniter sparking • Ceramic igniter is wet or dirty. • Carefully dry or clean igniter. • Burner ports are clogged. • Clean ports on burner cap with a wire, a needle or straightened paper clip. More than four clicks of igniter before lighting • Improper fit of burner cap onto burner base. • Align burner cap properly on burner base. Constant igniter sparking • Range is not properly grounded. • Refer to the Installation Instructions. • Electrical power supply is incorrectly Have a qualified electrician ground the polarized. range properly. Igniters sparking but no flame ignition. • Gas supply valve is in "OFF" position. • Restore gas supply to the unit. Range will not operate (lights, oven, and surface burners will not come on) • No power to the unit. • Check for open circuit breaker. • Check that power supply line connection is connected to the proper voltage. • Oven is in Sabbath mode. • Verify that the oven is not in Sabbath mode. See the ''Using the oven'' section of the Use and Care Guide. Oven operates on bake but • Timer improperly set. fails to operate on timed bake • Set timer as outlined in the Use and Care Guide. Oven light fails to come on. • Oven light burned out. • Replace the oven light as outlined in the Use and Care Guide. Door will not open. • Oven is still in self-clean mode. • If oven is hot, door latch will release when safe temperature is reached. Foods in oven are not cooking evenly. • Appliance not level. • Refer to the Installation Instructions for instructions on how to level the appliance. Hot air is coming from the appliance. • It is normal for the cooling process to • This is normal. push heated air out into the room when the oven is on. • During different modes the fan speed will increase and decrease. Service information We're happy to assist you with cleaning and care instructions, accessories, troubleshooting, scheduling service visits and more. Browse our online resources, such as FAQs and How-to Videos, or call us. Contacting customer support USA Canada 1-800-735-4328 www.thermador.com/support www.thermador.ca Product number (E-Nr.), production number (FD) and ZNr. Please have the product number (E-Nr.), the production number (FD) and the consecutive numbering (Z-Nr.) of your appliance noted. This information can be found on the appliance rating plate. 30