Tripp Lite PDU3VSR6L2130 Owner's Manual for SNMPWEBCARD 9332CE - Page 96

Troubleshooting, Technical Support

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6. Troubleshooting If you encounter a problem: • Confirm that the SNMPWEBCARD is turned on. • Check all connections and confirm that they are secure. • Refer to the following list of problems and implement any recommended solutions. • If the problem persists after trying the recommended steps, contact Tripp Lite Technical Support. Problem Possible Solution The IP address of the SNMPWEBCARD is unknown. If your network's DHCP server assigned an IP address to the SNMPWEBCARD, contact your network administrator to discover the IP address assigned to the card or view it during terminal session at boot-up. You'll need to know the MAC address of the SNMPWEBCARD. If your network does not use DHCP, or if you need to assign a static IP address for another reason, follow the instructions for assigning a static IP address via terminal mode configuration. Refer to the printed manual that came with your SNMPWEBCARD or Tripp Lite device for more information. Unable to perform SNMP get Check the SNMP settings of the SNMPWEBCARD (See Section 3.8.2). The IP address and community operations. name of the device or application trying to perform the SNMP get operation must be entered in "NMS Access Settings" with "Read Only" or "Read/Write" permission. Unable to perform SNMP set Check the SNMP settings of the SNMPWEBCARD (See Section 3.8.2). The IP address and community operations. name of the device or application trying to perform the SNMP set operation must be entered in "NMS Access Settings" with "Read/Write" permission. Unable to receive traps at your management station. Check the SNMP settings of the SNMPWEBCARD (See Section 3.8.2). Verify that you have added an SNMP trap action profile to send traps to the IP address of the management station of choice. See Section 3.6 for configuring actions. Unable to use autodiscovery Check the SNMP settings of the SNMPWEBCARD (See Section 3.8.2). The IP address and community name to find the agent from your of the management station must be entered in "NMS Access Settings" with "Read/Write" permission. Versions management station. below 12.04.0040 are not supported. SNMPWEBCARD email Verify that you have added an email action profile to send emails to the appropriate destination entered in the notifications are not working. address book. See Section 3.6 for configuring actions. 7. Technical Support Before contacting Tripp Lite Technical Support, refer to Section 6 - Troubleshooting for possible solutions. If you are still unable to resolve the problem, you can reach Tripp Lite Technical Support here: www.tripplite.com/support Email: [email protected] Tripp Lite has a policy of continuous improvement. Specifications are subject to change without notice. 96

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96
Problem
Possible Solution
The IP address of the
SNMPWEBCARD is unknown.
If your network’s DHCP server assigned an IP address to the SNMPWEBCARD, contact your network
administrator to discover the IP address assigned to the card or view it during terminal session at boot-up.
You'll need to know the MAC address of the SNMPWEBCARD. If your network does not use DHCP, or if you
need to assign a static IP address for another reason, follow the instructions for assigning a static IP address
via terminal mode configuration. Refer to the printed manual that came with your SNMPWEBCARD or Tripp Lite
device for more information.
Unable to perform SNMP get
operations.
Check the SNMP settings of the SNMPWEBCARD (See
Section 3.8.2
). The IP address and community
name of the device or application trying to perform the SNMP get operation must be entered in “NMS Access
Settings” with “Read Only” or “Read/Write” permission.
Unable to perform SNMP set
operations.
Check the SNMP settings of the SNMPWEBCARD (See
Section 3.8.2
). The IP address and community
name of the device or application trying to perform the SNMP set operation must be entered in “NMS Access
Settings” with “Read/Write” permission.
Unable to receive traps at
your management station.
Check the SNMP settings of the SNMPWEBCARD (See
Section 3.8.2
). Verify that you have added an SNMP
trap action profile to send traps to the IP address of the management station of choice. See Section 3.6 for
configuring actions.
Unable to use autodiscovery
to find the agent from your
management station.
Check the SNMP settings of the SNMPWEBCARD (See
Section 3.8.2
). The IP address and community name
of the management station must be entered in “NMS Access Settings” with “Read/Write” permission. Versions
below 12.04.0040 are not supported.
SNMPWEBCARD email
notifications are not working.
Verify that you have added an email action profile to send emails to the appropriate destination entered in the
address book. See Section 3.6 for configuring actions.
•
Confirm that the SNMPWEBCARD is turned on.
•
Check all connections and confirm that they are secure.
•
Refer to the following list of problems and implement any
recommended solutions.
•
If the problem persists after trying the recommended steps, contact
Tripp Lite Technical Support.
If you encounter a problem:
6. Troubleshooting
Tripp Lite has a policy of continuous improvement. Specifications are subject to change without notice.
Before contacting Tripp Lite Technical Support, refer to Section 6 – Troubleshooting for possible solutions. If you are still unable to resolve the
problem, you can reach Tripp Lite Technical Support here:
www.tripplite.com/support
7. Technical Support