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Resetting the PLA450 to Its Factory Defaults, RESET

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Chapter 14 Troubleshooting 2 If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless client are the same as the settings in the PLA450. 3 Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again. 4 If the problem continues, contact your ISP. V I cannot access the Internet anymore. I had access to the Internet (with the PLA450), but my Internet connection is not available anymore. 1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.4 on page 25. 2 Reboot the PLA450. 3 If the problem continues, contact your ISP. V The Internet connection is slow or intermittent. 1 There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.4 on page 25. If the PLA450 is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to-peer applications. 2 Check the signal strength. If the signal strength is low, try moving the PLA450 closer to the AP if possible, and look around to see if there are any devices that might be interfering with the wireless network (for example, microwaves, other wireless networks, and so on). 3 Reboot the PLA450. 4 If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. Advanced Suggestions • Check the settings for QoS. If it is disabled, you might consider activating it. If it is enabled, you might consider raising or lowering the priority for some applications. 14.4 Resetting the PLA450 to Its Factory Defaults If you reset the PLA450, you lose all of the changes you have made. The PLA450 re-loads its default settings, and the password resets to 1234. You have to make all of your changes again. V You will lose all of your changes when you push the RESET button. 118 To reset the PLA450, PLA450 User's Guide

Section	Page
PLA450 Series	1
User’s Guide	1
About This User's Guide	3
Document Conventions	4
Safety Warnings	6
Contents Overview	9
Table of Contents	11
List of Figures	15
List of Tables	19
Introduction	21
Getting to Know Your PLA450	23
1.1 Overview	23
1.1.1 Wireless LAN Application	23
1.1.2 HomePlug AV	23
1.2 Ways to Manage the PLA450	24
1.3 Good Habits for Managing the PLA450	24
1.4 LEDs	25
The WPS Button	27
2.1 Overview	27
2.2 Push Button Configuration	27
The ENCRYPT Button	29
3.1 ENCRYPT Button Overview	29
3.2 Set Up a HomePlug AV Network with ENCRYPT	29
3.3 Setting Up Multiple Networks	31
3.4 ENCRYPT Button Behavior	32
Introducing the Web Configurator	35
4.1 Web Configurator Overview	35
4.2 Accessing the Web Configurator	35
4.3 Resetting the PLA450	37
4.3.1 Procedure to Use the Reset Button	37
4.4 Navigating the Web Configurator	37
4.4.1 The Status Screen	37
4.4.2 Navigation Panel	40
4.4.3 Summary: Packet Statistics	41
4.4.4 Summary: Wireless Station Status	42
4.4.5 Summary: My HomePlug Network Status	42
Wireless Tutorial	47
5.1 Example Parameters	47
5.2 Configuring the PLA450	47
5.3 Configuring the Wireless Client	49
5.3.1 Connecting to a Wireless LAN	49
5.3.2 Creating and Using a Profile	52
Network	55
Wireless LAN	57
6.1 Wireless Network Overview	57
6.2 Wireless Security Overview	59
6.2.1 SSID	59
6.2.2 MAC Address Filter	59
6.2.3 User Authentication	59
6.2.4 Encryption	60
6.3 Roaming	61
6.3.1 Requirements for Roaming	62
6.4 Quality of Service	62
6.4.1 WMM QoS	63
6.5 WPS Overview	63
6.5.1 WPS Setup Using a PIN	64
6.5.2 How WPS Works	65
6.5.3 Limitations of WPS	67
6.6 General Wireless LAN Screen	68
6.6.1 No Security	69
6.6.2 WPA-PSK/WPA2-PSK	70
6.7 MAC Filter	71
6.8 Wireless LAN Advanced Screen	72
6.9 Quality of Service (QoS) Screen	74
6.9.1 Application Priority Configuration	76
6.10 WPS Screen	77
6.11 WPS Station Screen	78
LAN	81
7.1 LAN Overview	81
7.1.1 Factory LAN Defaults	81
7.1.2 IP Address	81
7.1.3 IP Address and Subnet Mask	82
7.2 LAN IP Screen	82
HomePlug AV	85
8.1 Overview	85
8.2 Privacy and Powerline Adapters	86
8.2.1 Setting Up a Private Powerline Network	87
8.2.2 Setting Up Multiple Powerline Networks.	87
8.3 Configuring Your HomePlug AV Devices	88
8.4 HomePlug AV QoS	91
8.4.1 QoS Based on IP or MAC Address	91
8.4.2 Mapping other QoS Priority Settings to HomePlug AV QoS	91
8.4.3 QoS Based on Traffic Type	92
Maintenance and Troubleshooting	95
System	97
9.1 System General Screen	97
9.2 Time Setting Screen	98
Logs	101
10.1 View Log	101
10.2 Log Settings	102
Tools	105
11.1 Firmware Upload Screen	105
11.2 Configuration Screen	107
11.2.1 Backup Configuration	107
11.2.2 Restore Configuration	107
11.2.3 Back to Factory Defaults	108
11.3 Restart Screen	109
Configuration Mode	111
Language	113
13.1 Selecting Language	113
Troubleshooting	115
14.1 Power, Hardware Connections, and LEDs	115
14.2 PLA450 Access and Login	116
14.3 Internet Access	117
14.4 Resetting the PLA450 to Its Factory Defaults	118
14.5 Wireless Troubleshooting	119
14.6 HomePlug AV Troubleshooting	119
14.7 ENCRYPT Button Problems	120
14.8 Advanced Features	121
Product Specifications and Wall- Mounting Instructions	123
Appendices and Index	127
Pop-up Windows, JavaScripts and Java Permissions	129
IP Addresses and Subnetting	135
Setting up Your Computer’s IP Address	143
15.0.1 Verifying Settings	158
Wireless LANs	159
Common Services	173
Legal Information	177
Customer Support	181

Match case Limit results 1 per page

Chapter 14 Troubleshooting

PLA450 User’s Guide

118

If you are trying to access the Internet wirelessly, make sure the wireless settings in the

wireless client are the same as the settings in the PLA450.

Disconnect all the cables from your device, and follow the directions in the Quick Start

Guide again.

If the problem continues, contact your ISP.

I cannot access the Internet anymore. I had access to the Internet (with the

PLA450), but my Internet connection is not available anymore.

Check the hardware connections, and make sure the LEDs are behaving as expected. See

the Quick Start Guide and

Section 1.4 on page 25

Reboot the PLA450.

If the problem continues, contact your ISP.

The Internet connection is slow or intermittent.

There might be a lot of traffic on the network. Look at the LEDs, and check

Section 1.4

on page 25

. If the PLA450 is sending or receiving a lot of information, try closing some

programs that use the Internet, especially peer-to-peer applications.

Check the signal strength. If the signal strength is low, try moving the PLA450 closer to

the AP if possible, and look around to see if there are any devices that might be

interfering with the wireless network (for example, microwaves, other wireless

networks, and so on).

Reboot the PLA450.

If the problem continues, contact the network administrator or vendor, or try one of the

advanced suggestions.

Advanced Suggestions

•

Check the settings for QoS. If it is disabled, you might consider activating it. If it is

enabled, you might consider raising or lowering the priority for some applications.

14.4

Resetting the PLA450 to Its Factory Defaults

If you reset the PLA450, you lose all of the changes you have made. The PLA450 re-loads its

default settings, and the password resets to

1234

. You have to make all of your changes again.

You will lose all of your changes when you push the

RESET

button.

To reset the PLA450,