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ZyXEL PLA450 v2 User Guide - Page 120

ENCRYPT Button Problems, The HomePlug light is already

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Chapter 14 Troubleshooting 3 Make sure that all your power line adapters are HomePlug AV. Check the package it came in or ask your vendor. This PLA450 can not detect earlier versions of HomePlug power line adapters such as HomePlug 1.0 or 1.0.1. (Although they can coexist on the same electrical wiring without interfering with each other.) 4 Make sure that the devices on your network are all on the same electrical wiring. Connect another power line adapter into an outlet close to your PLA450's power outlet. They are probably now on the same electrical wiring. Check the Link LED. If it now lights up your power line adapter was probably previously on separate electrical wiring. Ask an electrician for more information on the electrical wiring in your building. 5 Check you do not have a power meter between power line adapters. Power line signals cannot pass this. V The signal on my powerline network may be weak for the following reasons. 1 Your power line adapters may be connected to electrical surge protectors. Connect them to standard power outlets. 2 Your power line adapters may be located close to large appliances such as refrigerators or air-conditioners that cause interference with the power line signal. Move the adapters further away from such appliances to reduce interference. 3 Your power line adapters may be placed close to electrical devices such as electrical insect-killers which produce radio waves. These may interfere with the power line signals. Move the adapters further away from such electrical devices. 4 Your wiring may be old and/or low quality or with a long wiring path. 14.7 ENCRYPT Button Problems This section applies only to PLA450s with the ENCRYPT button. V The HomePlug light is already on, but I haven't pressed the ENCRYPT button yet. Your device has already connected to another powerline device. Press the ENCRYPT button for more than 10 seconds to release the connection. V The HomePlug light does not turn on. • Ensure you have pressed the ENCRYPT button on both devices. • Wait for about a minute while the devices set up a connection. • If that does not work, try again with both devices connected to a power strip next to each other. If they now connect, then the devices were not on the same electrical circuit before. 120 PLA450 User's Guide

Section	Page
PLA450 Series	1
User’s Guide	1
About This User's Guide	3
Document Conventions	4
Safety Warnings	6
Contents Overview	9
Table of Contents	11
List of Figures	15
List of Tables	19
Introduction	21
Getting to Know Your PLA450	23
1.1 Overview	23
1.1.1 Wireless LAN Application	23
1.1.2 HomePlug AV	23
1.2 Ways to Manage the PLA450	24
1.3 Good Habits for Managing the PLA450	24
1.4 LEDs	25
The WPS Button	27
2.1 Overview	27
2.2 Push Button Configuration	27
The ENCRYPT Button	29
3.1 ENCRYPT Button Overview	29
3.2 Set Up a HomePlug AV Network with ENCRYPT	29
3.3 Setting Up Multiple Networks	31
3.4 ENCRYPT Button Behavior	32
Introducing the Web Configurator	35
4.1 Web Configurator Overview	35
4.2 Accessing the Web Configurator	35
4.3 Resetting the PLA450	37
4.3.1 Procedure to Use the Reset Button	37
4.4 Navigating the Web Configurator	37
4.4.1 The Status Screen	37
4.4.2 Navigation Panel	40
4.4.3 Summary: Packet Statistics	41
4.4.4 Summary: Wireless Station Status	42
4.4.5 Summary: My HomePlug Network Status	42
Wireless Tutorial	47
5.1 Example Parameters	47
5.2 Configuring the PLA450	47
5.3 Configuring the Wireless Client	49
5.3.1 Connecting to a Wireless LAN	49
5.3.2 Creating and Using a Profile	52
Network	55
Wireless LAN	57
6.1 Wireless Network Overview	57
6.2 Wireless Security Overview	59
6.2.1 SSID	59
6.2.2 MAC Address Filter	59
6.2.3 User Authentication	59
6.2.4 Encryption	60
6.3 Roaming	61
6.3.1 Requirements for Roaming	62
6.4 Quality of Service	62
6.4.1 WMM QoS	63
6.5 WPS Overview	63
6.5.1 WPS Setup Using a PIN	64
6.5.2 How WPS Works	65
6.5.3 Limitations of WPS	67
6.6 General Wireless LAN Screen	68
6.6.1 No Security	69
6.6.2 WPA-PSK/WPA2-PSK	70
6.7 MAC Filter	71
6.8 Wireless LAN Advanced Screen	72
6.9 Quality of Service (QoS) Screen	74
6.9.1 Application Priority Configuration	76
6.10 WPS Screen	77
6.11 WPS Station Screen	78
LAN	81
7.1 LAN Overview	81
7.1.1 Factory LAN Defaults	81
7.1.2 IP Address	81
7.1.3 IP Address and Subnet Mask	82
7.2 LAN IP Screen	82
HomePlug AV	85
8.1 Overview	85
8.2 Privacy and Powerline Adapters	86
8.2.1 Setting Up a Private Powerline Network	87
8.2.2 Setting Up Multiple Powerline Networks.	87
8.3 Configuring Your HomePlug AV Devices	88
8.4 HomePlug AV QoS	91
8.4.1 QoS Based on IP or MAC Address	91
8.4.2 Mapping other QoS Priority Settings to HomePlug AV QoS	91
8.4.3 QoS Based on Traffic Type	92
Maintenance and Troubleshooting	95
System	97
9.1 System General Screen	97
9.2 Time Setting Screen	98
Logs	101
10.1 View Log	101
10.2 Log Settings	102
Tools	105
11.1 Firmware Upload Screen	105
11.2 Configuration Screen	107
11.2.1 Backup Configuration	107
11.2.2 Restore Configuration	107
11.2.3 Back to Factory Defaults	108
11.3 Restart Screen	109
Configuration Mode	111
Language	113
13.1 Selecting Language	113
Troubleshooting	115
14.1 Power, Hardware Connections, and LEDs	115
14.2 PLA450 Access and Login	116
14.3 Internet Access	117
14.4 Resetting the PLA450 to Its Factory Defaults	118
14.5 Wireless Troubleshooting	119
14.6 HomePlug AV Troubleshooting	119
14.7 ENCRYPT Button Problems	120
14.8 Advanced Features	121
Product Specifications and Wall- Mounting Instructions	123
Appendices and Index	127
Pop-up Windows, JavaScripts and Java Permissions	129
IP Addresses and Subnetting	135
Setting up Your Computer’s IP Address	143
15.0.1 Verifying Settings	158
Wireless LANs	159
Common Services	173
Legal Information	177
Customer Support	181

Match case Limit results 1 per page

Chapter 14 Troubleshooting

PLA450 User’s Guide

120

Make sure that all your power line adapters are HomePlug AV. Check the package it

came in or ask your vendor. This PLA450 can not detect earlier versions of HomePlug

power line adapters such as HomePlug 1.0 or 1.0.1. (Although they can coexist on the

same electrical wiring without interfering with each other.)

Make sure that the devices on your network are all on the same electrical wiring.

Connect another power line adapter into an outlet close to your PLA450’s power outlet.

They are probably now on the same electrical wiring. Check the

Link

LED. If it now

lights up your power line adapter was probably previously on separate electrical wiring.

Ask an electrician for more information on the electrical wiring in your building.

Check you do not have a power meter between power line adapters. Power line signals

cannot pass this.

The signal on my powerline network may be weak for the following reasons.

Your power line adapters may be connected to electrical surge protectors. Connect them

to standard power outlets.

Your power line adapters may be located close to large appliances such as refrigerators

or air-conditioners that cause interference with the power line signal. Move the adapters

further away from such appliances to reduce interference.

Your power line adapters may be placed close to electrical devices such as electrical

insect-killers which produce radio waves. These may interfere with the power line

signals. Move the adapters further away from such electrical devices.

Your wiring may be old and/or low quality or with a long wiring path.

14.7

ENCRYPT Button Problems

This section applies only to PLA450s with the

ENCRYPT

button.

The HomePlug light is already on, but I haven’t pressed the ENCRYPT button

yet.

Your device has already connected to another powerline device. Press the

ENCRYPT

button

for more than 10 seconds to release the connection.

The HomePlug light does not turn on.

•

Ensure you have pressed the

ENCRYPT

button on

both

devices.

•

Wait for about a minute while the devices set up a connection.

•

If that does not work, try again with both devices connected to a power strip next to each

other. If they now connect, then the devices were not on the same electrical circuit before.