Home » Brother International Manuals » Fax Machines » Brother International IntelliFax-2820 » Manual Viewer

Brother International IntelliFax-2820 Users Manual - English - Page 99

If you are having difficulty with your machine - black streaks

Get Brother International IntelliFax-2820 PDF manuals and user guides

UPC - 012502613251

View all Brother International IntelliFax-2820 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 99 highlights

Chapter 11 If you are having difficulty with your machine If you think there is a problem, make a copy first. If the copy looks good, the problem is probably not your machine. Check the chart below and follow the troubleshooting tips. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. DIFFICULTY Printing or Receiving Faxes Condensed print and horizontal streaks or the top and bottom of sentences are cut off. Poor print quality Vertical black lines when receiving Horizontal streaks; lines are missing. Received faxes appear as split or blank pages. Phone Line or Connections Dialing does not work. The machine does not answer when called. Sending Faxes Poor fax send quality SUGGESTIONS You probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again. If there is still a problem, call Brother Customer Service at 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada). See Improving the print quality on page 11-16. Sometimes you may see vertical streaks/black lines on the faxes you receive. Your machine's primary corona wire may be dirty, or the sending party's fax scanner may be dirty. Clean your primary corona wire (See Cleaning the corona wire on page 11-24), or ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada). You may get a fax with horizontal streaks or with missing lines. Usually this is caused by a poor telephone connection. Ask the other party to send the fax again. If the received faxes are divided and printed on two pages or if you get an extra blank page, your Paper Size setting may not be correct for the paper you are using. (See Setting the Paper Size on page 2-4.) Make sure that auto reduction menu setting is turned on. (See Printing a reduced incoming fax (Auto Reduction) on page 4-4.) Check for a dial tone. Change Tone/Pulse setting. (See Tone or Pulse (For Canada only) on page 5-4.) Check all line cord connections and that the curled handset cord is not in the EXT jack. Check power cord connection. Send a manual fax by pressing Hook/Hold or by lifting the handset of the external phone and dialing the number. Send a manual fax by lifting the handset and dialing the number. Wait to hear fax receiving tones before pressing Start. Make sure the machine is in the correct receiving mode for your setup. (See Basic sending operations on page 3-4.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your machine, ask your telephone company to check the line. Change your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner glass on page 11-22.) 11 - 11

Section	Page
USER’S GUIDE FAX-2820/FAX-2910/FAX-2920/MFC-7220/MFC-7225N	1
Brother numbers	3
Register your product	3
Frequently asked questions (FAQs)	3
For Customer Service	3
Brother fax back system (USA only)	4
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One Year Limited Warranty and Replacement Service (USA only)	6
Brother® One Year Limited Warranty and Replacement Service (USA only)	7
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only)	8
Safety precautions	9
To use the machine safely	9
Quick Reference Guide	11
Sending Faxes	11
Storing numbers	11
Dialing operations	11
Making copies	12
Table of Contents	13
1 Introduction	19
Using this Guide	19
Choosing a location	20
How to access the complete User’s Guide (MFC-7220 and MFC-7225N only)	21
To view Documentation (For Windows®)	21
How to find Scanning instructions	21
To view Documentation (For Macintosh®)	22
How to find Scanning instructions	22
Control panel overview	23
Load document	25
Using the automatic document feeder (ADF)	25
About paper	26
Recommended paper	26
Choosing acceptable paper	26
Paper capacity of the paper trays	27
How to load paper	28
To load paper or other media in the paper tray	28
To load paper or other media in the manual feed slot	29
About fax machines	30
Custom features	30
Do you have Voice Mail on the phone line?	30
Why should there be problems?	30
How can you avoid possible problems?	30
Fax tones and handshake	31
ECM (Error Correction Mode)	31
2 Getting started	32
Initial setup	32
Setting the Date and Time	32
Setting Tone and Pulse dialing mode (For Canada only)	32
Setting the Station ID	33
General Setup	34
Setting the Mode Timer (FAX-2820, FAX-2910 and FAX-2920 only)	34
Setting the Mode Timer (MFC-7220 and MFC-7225N only)	34
Setting the Paper Type	35
Setting the Paper Size	35
Setting the Ring Volume	36
Setting the Beeper Volume	36
Setting the Speaker Volume	36
Setting the Handset Volume	37
Choosing the Handset Volume (For Volume Amplify)	37
Setting Volume Amplify	38
Turning on Automatic Daylight Savings Time	38
Toner Save	38
Sleep Time	39
Setting the LCD Contrast	39
Security	40
TX Lock (FAX-2820, FAX-2910 and MFC-7220 only)	40
Setting up the password	40
Changing the TX Lock password	40
Turning TX Lock on	41
Turning TX Lock off	41
Memory Security (FAX-2920 and MFC-7225N only)	41
Setting up the password	42
Changing the Memory Security password	42
Turning Memory Security on	42
Turning Memory Security off	42
Setting Lock	43
Setting up the password	43
Changing the Setting Lock password	44
Turning Setting Lock on	44
Turning Setting Lock off	44
3 Setup Send	45
How to enter Fax mode	45
How to dial	45
Manual dialing	45
One-Touch Dialing	45
Speed-Dialing	46
Search	46
Fax Redial	47
How to Fax	47
Faxing from the ADF	47
Automatic transmission	47
Manual transmission	47
Sending a fax at the end of a conversation	48
Out of Memory message	48
Basic sending operations	48
Sending faxes using multiple settings	48
Contrast	49
Fax Resolution	49
Dual Access	50
Real Time Transmission	50
Broadcasting	51
Checking job status	52
Canceling a fax in progress	52
Canceling a scheduled job	52
Advanced sending operations	53
Composing the electronic Cover Page	53
Composing your own comments	53
Cover page for the next fax only	53
Send a cover page for all faxes	54
Using a printed cover page	54
Overseas Mode	54
Delayed Fax	55
Delayed Batch Transmission	55
Setting up Polled Transmit	56
4 Setup Receive	57
Basic receiving operations	57
Choosing the Receive Mode	57
To select or change your Receive Mode	58
Setting the Ring Delay	58
Setting the F/T Ring Time (Fax/Tel mode only)	59
Easy Receive	59
Printing a reduced incoming fax (Auto Reduction)	60
Receiving a fax at the end of a conversation	60
Advanced receiving operations	61
Printing a fax from the memory	61
Setting the Print Density	61
Polling	61
Setting up Polling Receive	61
Setting up Sequential Polling Receive	62
5 Quick-Dial numbers and dialing options	63
Storing numbers for easy dialing	63
Storing One-Touch numbers	63
Storing Speed-Dial numbers	64
Changing One-Touch / Speed-Dial numbers	64
Setting up Groups for Broadcasting	65
Dialing options	66
Access codes and credit card numbers	66
Pause	66
Tone or Pulse (For Canada only)	66
6 Remote Fax Options	67
Setting Remote Fax Options	67
Setting up Fax Forwarding	67
Programming your pager number	68
Setting Fax Storage	68
PC Fax Receive (MFC-7220 and MFC-7225N only)	69
Turning off Remote Fax Options	70
Changing Remote Fax Options	70
Setting your Remote Access Code	71
Remote Retrieval	71
Using your Remote Access Code	71
Remote commands	72
Retrieving fax messages	73
Changing your Fax Forwarding number	73
7 Printing reports	74
Fax settings and activity	74
Customizing the Transmission Verification Report	74
Setting the Journal Period	75
Printing reports	75
How to print a report	75
8 Making copies	76
Using the machine as a copier	76
Enter Copy mode	76
Making a single copy	76
Making multiple copies	77
Stop copying	77
Using the temporary Copy key	77
Using the Options key	78
Enlarging or reducing the copied image	79
Quality	80
Sorting copies using the ADF	80
Making N in 1 copies (Page Layout)	81
Changing the default copy settings	82
Quality	82
Adjusting contrast	82
Out of Memory message	82
9 Software and Network Features (MFC-7220 and MFC-7225N only)	83
10 Important information	84
Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only.	84
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	85
Important	85
Important - about the interface cable	85
Industry Canada Compliance Statement (Canada only)	85
Disconnect device	86
LAN connection (MFC-7225N only)	86
Laser safety	86
FDA regulations	86
Important safety instructions	87
Trademarks	88
11 Troubleshooting and routine maintenance	89
Troubleshooting	89
Error messages	89
Checking if the machine has faxes in its memory	94
Forwarding faxes to another fax machine	94
Transferring faxes to your PC (MFC-7220 and MFC-7225N only)	94
Document jams	95
Document was not inserted or fed properly, or was too long	95
Paper jams	95
Paper is jammed inside the machine	95
Paper is jammed at the back of the machine	97
Paper is jammed inside the drum unit and toner cartridge assembly	98
If you are having difficulty with your machine	99
Improving the print quality	104
Cleaning the drum unit	105
Compatibility	108
Packing and shipping the machine	108
Routine maintenance	109
Cleaning the outside of the machine	109
Cleaning the scanner glass	110
Cleaning the laser scanner window	110
Cleaning the corona wire	112
Replacing the toner cartridge (TN-350)	112
How to replace the toner cartridge	113
Replacing the drum unit (DR-350)	115
Machine Information	117
Checking the Serial Numbers	117
Checking the Page Counters	117
Checking the Drum Life	117
Appendix A	118
Setting up telephone services	118
Distinctive Ring	118
What does your telephone company’s ‘Distinctive Ring’ do?	118
What does Brother’s ‘Distinctive Ring’ do?	118
Do you have Voice Mail?	118
Before you choose the ring pattern to register	119
Registering the Distinctive Ring pattern	119
Turning off the Distinctive Ring	119
Caller ID	120
Viewing Caller ID List	120
Printing Caller ID List	120
Call Waiting	121
Advanced receiving operations	121
Operation from extension telephones	121
For Fax/Tel mode only	121
Using a cordless external handset	122
Changing the remote codes	122
Connecting an external device to your machine	122
Connecting an external telephone	122
Connecting an external telephone answering device (TAD)	122
Sequence	122
Connections	123
Recording outgoing message (OGM) on an external TAD	124
Special line considerations	124
Roll over phone lines	124
Two-line phone system	124
Converting telephone wall outlets	125
Installing machine, external two-line TAD and two-line telephone	125
Multi-line connections (PBX)	126
If you are installing the machine to work with a PBX	126
Custom features on your phone line	126
Appendix B	127
On-screen programming	127
Menu table	127
Memory storage	127
Navigation keys	128
Entering Text	137
Inserting spaces	137
Making corrections	137
Repeating letters	137
Special characters and symbols	137
Glossary	138
Specifications	142
Product description	142
General	142
Print media	144
Copy	144
Fax	145
Scanner (MFC-7220 and MFC-7225N only)	146
Printer (not available for FAX-2910)	146
Interfaces (not available for FAX-2910)	147
Download the optional software from the Brother Web Site (FAX-2820 and FAX-2920 users only)	147
Computer requirements (not available for FAX-2910)	148
Consumable items	149
Network (LAN) (MFC-7225N only)	150
Index	151
Remote Retrieval Access card	156

Match case Limit results 1 per page

Chapter 11

11 - 11

If you are having difficulty with your machine

If you think there is a problem, make a copy first. If the copy looks good, the problem is probably

not your machine. Check the chart below and follow the troubleshooting tips.

The Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com

DIFFICULTY

SUGGESTIONS

Printing or Receiving Faxes

Condensed print and horizontal

streaks or the top and bottom of

sentences are cut off.

You probably had a bad connection, with static or interference on the telephone

line. Ask the other party to send the fax again. If there is still a problem, call Brother

Customer Service at 1-800-284-4329 (

in USA

) or 1-877-BROTHER (

in Canada

Poor print quality

See

Improving the print quality

on page 11-16.

Vertical black lines when receiving

Sometimes you may see vertical streaks/black lines on the faxes you receive.

Your machine’s primary corona wire may be dirty, or the sending party’s fax

scanner may be dirty. Clean your primary corona wire (See

Cleaning the corona

wire

on page 11-24), or ask the sender to make a copy to see if the problem is with

the sending machine. Try receiving from another fax machine. If the problem

continues, call Brother Customer Service at 1-800-284-4329 (

in USA

) or

1-877-BROTHER (

in Canada

Horizontal streaks; lines are

missing.

You may get a fax with horizontal streaks or with missing lines. Usually this is

caused by a poor telephone connection. Ask the other party to send the fax again.

Received faxes appear as split or

blank pages.

If the received faxes are divided and printed on two pages or if you get an extra

blank page, your Paper Size setting may not be correct for the paper you are

using. (See

Setting the Paper Size

on page 2-4.) Make sure that auto reduction

menu setting is turned on. (See

Printing a reduced incoming fax (Auto Reduction)

on page 4-4.)

Phone Line or Connections

Dialing does not work.

Check for a dial tone. Change

Tone/Pulse

setting. (See

Tone or Pulse (For

Canada only)

on page 5-4.) Check all line cord connections and that the curled

handset cord is not in the EXT jack. Check power cord connection. Send a manual

fax by pressing

Hook/Hold

or by lifting the handset of the external phone and

dialing the number. Send a manual fax by lifting the handset and dialing the

number. Wait to hear fax receiving tones before pressing

Start

The machine does not answer

when called.

Make sure the machine is in the correct receiving mode for your setup. (See

Basic

sending operations

on page 3-4.) Check for a dial tone. If possible, call your

machine to hear it answer. If there is still no answer, check the telephone line cord

connection. If there is no ringing when you call your machine, ask your telephone

company to check the line.

Sending Faxes

Poor fax send quality

Change your resolution to

Fine

S.Fine

. Make a copy to check your machine’s

scanner operation. If the copy quality is not good, clean the scanner. (See

Cleaning the scanner glass

on page 11-22.)