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Brother International MFC-9970CDW Users Manual - English - Page 112

Stop/Exit, Black Start, Color Start, Error Message, Cause, Action, Condensation, Connection Fail - fuser

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Error Message Condensation Connection Fail Cooling Down Wait for a while Cover is Open Cover is Open Cover is Open DIMM Error Disconnected Cause Action One of the issues that can cause this error is that condensation may form inside the machine after a room temperature change. Leave the machine powered on, and fully open the front cover. Wait 30 minutes, switch OFF and close the cover, then switch ON. If this does not clear the error, call Brother Customer Service. You tried to poll a fax machine that is not in Polled Waiting mode. Check the other fax machine's polling setup. The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down, and Wait for a while. Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something. If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes. If the fan is not spinning, disconnect the machine from the power for several minutes, then reconnect it. The front cover is not completely Close the front cover of the machine. closed. The ADF cover is not completely Close the ADF cover of the machine. closed. The ADF is open while loading a Close the ADF cover of the machine, then document. press Stop/Exit. The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power.  Close the fuser cover of the machine.  Make sure paper is not jammed inside the back of the machine, and then close the fuser cover and press Black Start or Color Start.  The DIMM is not installed correctly.  Turn off the machine and remove the DIMM.  The DIMM is broken.  The DIMM does not meet the required specifications.  Confirm the DIMM meets the required specifications. (See Memory board in Appendix B of the Advanced User's Guide.)  Re-install the DIMM correctly. Wait a few seconds, and then turn it on again.  If this error message appears again, replace the DIMM with a new one. (See Installing extra memory in Appendix B of the Advanced User's Guide.) The other person or other person's fax machine stopped the call. Try to send or receive again. 96

Section	Page
BASIC USER’S GUIDE MFC-9970CDW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	6
Brother® Color Laser One-Year On-Site Limited Warranty (USA only)	7
BROTHER LASER PRINTER / MULTIFUNCTION CENTER® / FAX ON-SITE LIMITED WARRANTY (Canada Only)	9
User's Guides and where do I find it?	10
Table of Contents	11
1 General information	17
Using the documentation	17
Symbols and conventions used in the documentation	17
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	18
Viewing Documentation	18
How to find Scanning instructions	19
Accessing Brother Support (Windows®)	20
Accessing Brother Support (Macintosh)	21
Control panel overview	22
LCD Touchscreen	24
Basic Operations	25
2 Loading paper	26
Loading paper and print media	26
Loading paper in the standard paper tray	26
Printing on plain paper, thin paper or recycled paper from the standard paper tray (Tray 1)	26
Loading paper in the multi-purpose tray (MP tray)	28
Printing on plain paper, bond paper, labels or glossy paper from the MP tray	28
Printing on envelopes and thick paper from the MP tray	30
Unscannable and unprintable areas	33
Paper settings	34
Paper Size and Type	34
Tray Use in copy mode	35
Tray Use in fax mode	35
Tray Use in print mode	36
Acceptable paper and other print media	37
Recommended paper and print media	37
Type and size of paper	37
The name for the paper trays in the printer driver in this Guide are as follows:	37
Paper capacity of the paper trays	38
Recommended paper specifications	38
Handling and using special paper	39
Types of paper to avoid	39
Envelopes	40
Types of envelopes to avoid	40
Labels	41
Types of labels to avoid	41
3 Loading documents	42
How to load documents	42
Using the automatic document feeder (ADF)	42
Document Sizes Supported	42
How to load documents	42
Using the scanner glass	43
Document Sizes Supported	43
How to load documents	43
4 Sending a fax	44
How to send a fax	44
Faxing A4/Legal/Folio size documents from the scanner glass	45
Color fax transmission	46
Canceling a fax in progress	46
Transmission verification report	46
5 Receiving a fax	48
Receive modes	48
Choose the correct Receive Mode	48
Using receive modes	50
Fax Only	50
Fax/Tel	50
Manual	50
External TAD	50
Receive Mode settings	51
Ring Delay	51
F/T Ring Time (Fax/Tel mode only)	51
Easy Receive	52
If Easy Receive is On:	52
If Easy Receive is Off:	52
6 Telephone services and external devices	53
Telephone line services	53
Voice Mail	53
Distinctive Ring	54
What does your telephone company’s ‘Distinctive Ring’ do?	54
What does Brother’s ‘distinctive ring’ do?	54
Do you have Voice Mail?	54
Before you choose the ring pattern to register	55
Registering the distinctive ring pattern Very important!	55
Turning off distinctive ring	56
Connecting an external TAD (telephone answering device)	56
Connections	57
Recording an outgoing message (OGM)	57
Multi-line connections (PBX)	57
External and extension telephones	58
Connecting an external or extension telephone	58
Using external and extension telephones	58
Using extension telephones	58
Using an external telephone (Connected to the EXT. jack of the machine)	58
If you answer a call and no one is on the line:	58
Using a non-Brother cordless external handset	58
Using Remote Codes	59
Fax Receive Code	59
Telephone Answer Code	59
Changing the Remote Codes	59
7 Dialing and storing numbers	60
How to dial	60
Manual dialing	60
One touch dialing	60
Speed dialing	60
Search	61
LDAP search	61
Fax redial	61
Storing numbers	62
Storing a pause	62
One Touch and Speed Dial Storage Options	63
Storing One Touch Dial numbers	64
Storing Speed Dial numbers	66
Changing or Deleting One Touch and Speed Dial numbers	67
8 Making copies	69
How to copy	69
Stop copying	69
Copy settings	69
9 Printing data from a USB Flash memory drive or digital camera supporting mass storage	70
Creating a PRN or PostScript® 3™ file for direct printing	70
Printing data directly from the USB Flash memory drive or digital camera supporting mass storage	71
Changing the default settings for direct print	72
10 How to print from a computer	73
Printing a document	73
11 How to scan to a computer	74
Scanning a document	74
Scanning using the scan key	74
Scanning using a scanner driver	75
A Routine maintenance	76
Replacing the consumable items	76
Replacing a Toner cartridge	80
Toner Low	80
Replace Toner	80
Replacing the toner cartridges	81
Cleaning the corona wires	86
Replacing the drum unit	91
Drum Error	91
Replace Parts Drum	91
Drum Stop	91
Replacing the drum unit	92
Resetting the drum counter	98
Replacing the belt unit	98
Replace Parts Belt Unit	98
Resetting the belt unit counter	103
Replacing the waste toner box	104
WT Box End Soon	104
Replace WT Box	104
B Troubleshooting	111
Error and maintenance messages	111
Transferring your faxes or Fax Journal report	119
Transferring faxes to another fax machine	119
Transferring faxes to your PC	119
Transferring the Fax Journal report to another fax machine	119
Document jams	120
Document is jammed in the top of the ADF unit	120
Document is jammed under the document cover	120
Removing small documents jammed in the ADF	121
Document is jammed at the output tray	121
Paper jams	122
Paper is jammed in the MP tray	122
Paper is jammed in paper tray 1 or tray 2	123
Paper is jammed at the back of the machine	124
Paper is jammed inside the machine	126
Paper is jammed underneath paper tray 1	130
If you are having difficulty with your machine	133
Setting Dial Tone detection	142
Telephone line interference / VoIP	142
Improving the print quality	143
Machine Information	150
Checking the Serial Number	150
Reset functions	150
How to reset the machine	151
C Menu and features	152
On-screen programming	152
Menu table	152
MENU button and mode keys	152
Menu table	153
Entering text	188
D Specifications	189
General	189
Document Size	191
Print media	192
Fax	194
Copy	195
Scanner	196
Printer	197
Interfaces	198
Direct Print feature	199
Scan to USB feature	200
Computer requirements	201
Consumable items	203
Network (LAN)	204
Index	205

Match case Limit results 1 per page

Condensation

One of the issues that can

cause this error is that

condensation may form inside

the machine after a room

temperature change.

Leave the machine powered on, and fully

open the front cover. Wait 30 minutes, switch

OFF and close the cover, then switch ON. If

this does not clear the error, call Brother

Customer Service.

Connection Fail

You tried to poll a fax machine

that is not in Polled Waiting

mode.

Check the other fax machine’s polling setup.

Cooling Down

Wait for a while

The temperature of the drum

unit or toner cartridge is too hot.

The machine will pause its

current print job and go into

cooling down mode. During the

cooling down mode, you will

hear the cooling fan running

while the LCD shows

Cooling

Down

, and

Wait for a

while

Make sure that you can hear the fan in the

machine spinning and that the exhaust outlet

is not blocked by something.

If the fan is spinning, remove any obstacles

that surround the exhaust outlet, and then

leave the machine turned on but do not use it

for several minutes.

If the fan is not spinning, disconnect the

machine from the power for several minutes,

then reconnect it.

Cover is Open

The front cover is not completely

closed.

Close the front cover of the machine.

Cover is Open

The ADF cover is not completely

closed.

Close the ADF cover of the machine.

The ADF is open while loading a

document.

Close the ADF cover of the machine, then

press

Stop/Exit

Cover is Open

The fuser cover is not

completely closed or paper was

jammed in the back of the

machine when you turned on

the power.



Close the fuser cover of the machine.



Make sure paper is not jammed inside the

back of the machine, and then close the

fuser cover and press

Black Start

Color Start

DIMM Error



The DIMM is not installed

correctly.



The DIMM is broken.



The DIMM does not meet

the required specifications.



Turn off the machine and remove the

DIMM.



Confirm the DIMM meets the required

specifications. (See

Memory board

Appendix B

of the

Advanced User's

Guide



Re-install the DIMM correctly. Wait a few

seconds, and then turn it on again.



If this error message appears again,

replace the DIMM with a new one. (See

Installing extra memory

Appendix B

the

Advanced User's Guide

Disconnected

The other person or other

person’s fax machine stopped

the call.

Try to send or receive again.

Error Message

Cause

Action