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Brother International MFC-9970CDW Users Manual - English - Page 139

Paper handling difficulties, Print quality difficulties, Difficulties, Suggestions, MP tray - printer troubleshooting

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Troubleshooting Paper handling difficulties Difficulties The machine does not feed paper. The LCD shows No Paper or a Paper Jam message. The machine does not feed paper from the MP tray. How do I print on envelopes? What paper can I use? There is a paper jam. Suggestions  If there is no paper, load a new stack of paper into the paper tray.  If there is paper in the paper tray, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray.  Reduce the amount of paper in the paper tray, and then try again.  Make sure that manual feed mode is not chosen in the printer driver.  Clean the paper pick-up roller. See Cleaning the paper pick-up rollers in Appendix A of the Advanced User's Guide.  If the LCD shows the Paper Jam message and you still have a problem, see Error and maintenance messages on page 95.  Make sure that MP tray is chosen in the printer driver.  Fan the paper well and put it back in the tray firmly. You can load envelopes in the MP tray. Your application must be set up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application. (See your application's manual for more information.) You can use thin paper, plain paper, thick paper, bond paper, recycled paper, glossy paper, envelopes and labels that are made for laser machines. (For details, see Acceptable paper and other print media on page 21.) Clear the jammed paper. (See Error and maintenance messages on page 95.) Print quality difficulties Difficulties Printed pages are curled. Printed pages are smeared. Printouts are too light. Suggestions  Low quality thin or thick paper or not printing on the recommended side of the paper could cause this problem. Try turning over the stack of paper in the paper tray.  Make sure that you choose the Paper Type that suits the print media type you are using. (See Acceptable paper and other print media on page 21.) The Paper Type setting may be incorrect for the type of print media you are using, or the print media may be too thick or have a rough surface. (See Acceptable paper and other print media on page 21 and Basic tab in the Software User's Guide.)  If this problem occurs when making copies or printing received faxes, turn B Toner Save mode to Off in the machine menu settings. (See Toner Save in Chapter 1 of the Advanced User's Guide)  Remove the check in the Toner Save Mode check box in the Advanced tab of the printer driver. (See Advanced tab in the Software User's Guide.)  In the Basic tab of the printer driver, click the Settings button and check the Enhance Black Printing check box. 123

Section	Page
BASIC USER’S GUIDE MFC-9970CDW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	6
Brother® Color Laser One-Year On-Site Limited Warranty (USA only)	7
BROTHER LASER PRINTER / MULTIFUNCTION CENTER® / FAX ON-SITE LIMITED WARRANTY (Canada Only)	9
User's Guides and where do I find it?	10
Table of Contents	11
1 General information	17
Using the documentation	17
Symbols and conventions used in the documentation	17
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	18
Viewing Documentation	18
How to find Scanning instructions	19
Accessing Brother Support (Windows®)	20
Accessing Brother Support (Macintosh)	21
Control panel overview	22
LCD Touchscreen	24
Basic Operations	25
2 Loading paper	26
Loading paper and print media	26
Loading paper in the standard paper tray	26
Printing on plain paper, thin paper or recycled paper from the standard paper tray (Tray 1)	26
Loading paper in the multi-purpose tray (MP tray)	28
Printing on plain paper, bond paper, labels or glossy paper from the MP tray	28
Printing on envelopes and thick paper from the MP tray	30
Unscannable and unprintable areas	33
Paper settings	34
Paper Size and Type	34
Tray Use in copy mode	35
Tray Use in fax mode	35
Tray Use in print mode	36
Acceptable paper and other print media	37
Recommended paper and print media	37
Type and size of paper	37
The name for the paper trays in the printer driver in this Guide are as follows:	37
Paper capacity of the paper trays	38
Recommended paper specifications	38
Handling and using special paper	39
Types of paper to avoid	39
Envelopes	40
Types of envelopes to avoid	40
Labels	41
Types of labels to avoid	41
3 Loading documents	42
How to load documents	42
Using the automatic document feeder (ADF)	42
Document Sizes Supported	42
How to load documents	42
Using the scanner glass	43
Document Sizes Supported	43
How to load documents	43
4 Sending a fax	44
How to send a fax	44
Faxing A4/Legal/Folio size documents from the scanner glass	45
Color fax transmission	46
Canceling a fax in progress	46
Transmission verification report	46
5 Receiving a fax	48
Receive modes	48
Choose the correct Receive Mode	48
Using receive modes	50
Fax Only	50
Fax/Tel	50
Manual	50
External TAD	50
Receive Mode settings	51
Ring Delay	51
F/T Ring Time (Fax/Tel mode only)	51
Easy Receive	52
If Easy Receive is On:	52
If Easy Receive is Off:	52
6 Telephone services and external devices	53
Telephone line services	53
Voice Mail	53
Distinctive Ring	54
What does your telephone company’s ‘Distinctive Ring’ do?	54
What does Brother’s ‘distinctive ring’ do?	54
Do you have Voice Mail?	54
Before you choose the ring pattern to register	55
Registering the distinctive ring pattern Very important!	55
Turning off distinctive ring	56
Connecting an external TAD (telephone answering device)	56
Connections	57
Recording an outgoing message (OGM)	57
Multi-line connections (PBX)	57
External and extension telephones	58
Connecting an external or extension telephone	58
Using external and extension telephones	58
Using extension telephones	58
Using an external telephone (Connected to the EXT. jack of the machine)	58
If you answer a call and no one is on the line:	58
Using a non-Brother cordless external handset	58
Using Remote Codes	59
Fax Receive Code	59
Telephone Answer Code	59
Changing the Remote Codes	59
7 Dialing and storing numbers	60
How to dial	60
Manual dialing	60
One touch dialing	60
Speed dialing	60
Search	61
LDAP search	61
Fax redial	61
Storing numbers	62
Storing a pause	62
One Touch and Speed Dial Storage Options	63
Storing One Touch Dial numbers	64
Storing Speed Dial numbers	66
Changing or Deleting One Touch and Speed Dial numbers	67
8 Making copies	69
How to copy	69
Stop copying	69
Copy settings	69
9 Printing data from a USB Flash memory drive or digital camera supporting mass storage	70
Creating a PRN or PostScript® 3™ file for direct printing	70
Printing data directly from the USB Flash memory drive or digital camera supporting mass storage	71
Changing the default settings for direct print	72
10 How to print from a computer	73
Printing a document	73
11 How to scan to a computer	74
Scanning a document	74
Scanning using the scan key	74
Scanning using a scanner driver	75
A Routine maintenance	76
Replacing the consumable items	76
Replacing a Toner cartridge	80
Toner Low	80
Replace Toner	80
Replacing the toner cartridges	81
Cleaning the corona wires	86
Replacing the drum unit	91
Drum Error	91
Replace Parts Drum	91
Drum Stop	91
Replacing the drum unit	92
Resetting the drum counter	98
Replacing the belt unit	98
Replace Parts Belt Unit	98
Resetting the belt unit counter	103
Replacing the waste toner box	104
WT Box End Soon	104
Replace WT Box	104
B Troubleshooting	111
Error and maintenance messages	111
Transferring your faxes or Fax Journal report	119
Transferring faxes to another fax machine	119
Transferring faxes to your PC	119
Transferring the Fax Journal report to another fax machine	119
Document jams	120
Document is jammed in the top of the ADF unit	120
Document is jammed under the document cover	120
Removing small documents jammed in the ADF	121
Document is jammed at the output tray	121
Paper jams	122
Paper is jammed in the MP tray	122
Paper is jammed in paper tray 1 or tray 2	123
Paper is jammed at the back of the machine	124
Paper is jammed inside the machine	126
Paper is jammed underneath paper tray 1	130
If you are having difficulty with your machine	133
Setting Dial Tone detection	142
Telephone line interference / VoIP	142
Improving the print quality	143
Machine Information	150
Checking the Serial Number	150
Reset functions	150
How to reset the machine	151
C Menu and features	152
On-screen programming	152
Menu table	152
MENU button and mode keys	152
Menu table	153
Entering text	188
D Specifications	189
General	189
Document Size	191
Print media	192
Fax	194
Copy	195
Scanner	196
Printer	197
Interfaces	198
Direct Print feature	199
Scan to USB feature	200
Computer requirements	201
Consumable items	203
Network (LAN)	204
Index	205

Match case Limit results 1 per page

Troubleshooting

123

Paper handling difficulties

Difficulties

Suggestions

The machine does not feed paper.

The LCD shows

No Paper

or a

Paper Jam message.



If there is no paper, load a new stack of paper into the paper tray.



If there is paper in the paper tray, make sure it is straight. If the paper is curled,

you should straighten it. Sometimes it is helpful to remove the paper, turn the

stack over and put it back into the paper tray.



Reduce the amount of paper in the paper tray, and then try again.



Make sure that manual feed mode is not chosen in the printer driver.



Clean the paper pick-up roller. See

Cleaning the paper pick-up rollers

Appendix A

of the

Advanced User's Guide



If the LCD shows the Paper Jam message and you still have a problem, see

Error and maintenance messages

on page 95.

The machine does not feed paper

from the MP tray.



Make sure that

MP tray

is chosen in the printer driver.



Fan the paper well and put it back in the tray firmly.

How do I print on envelopes?

You can load envelopes in the MP tray. Your application must be set up to print

the envelope size you are using. This is usually done in the Page Setup or

Document Setup menu of your application. (See your application’s manual for

more information.)

What paper can I use?

You can use thin paper, plain paper, thick paper, bond paper, recycled paper,

glossy paper, envelopes and labels that are made for laser machines. (For details,

see

Acceptable paper and other print media

on page 21.)

There is a paper jam.

Clear the jammed paper. (See

Error and maintenance messages

on page 95.)

Print quality difficulties

Difficulties

Suggestions

Printed pages are curled.



Low quality thin or thick paper or not printing on the recommended side of the

paper could cause this problem. Try turning over the stack of paper in the

paper tray.



Make sure that you choose the Paper Type that suits the print media type you

are using. (See

Acceptable paper and other print media

on page 21.)

Printed pages are smeared.

The Paper Type setting may be incorrect for the type of print media you are using,

or the print media may be too thick or have a rough surface. (See

Acceptable

paper and other print media

on page 21 and

Basic tab

in the

Software User's

Guide

Printouts are too light.



If this problem occurs when making copies or printing received faxes, turn

Toner Save mode to

Off

in the machine menu settings. (See

Toner Save

Chapter 1

of the

Advanced User's Guide

)



Remove the check in the

Toner Save Mode

check box in the

Advanced

tab

of the printer driver. (See

Advanced tab

in the

Software User's Guide



In the

Basic

tab of the printer driver, click the

Settings

button and check the

Enhance Black Printing

check box.