HP D5970A HP Netserver LXr 8000 to LXr 8500 Upgrade Guide - Page 86

Create Support Ticket, Use the Error Code Viewer to Review Corrective Actions

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Chapter 8 Reinstalling Your NOS ◊ If any of your tests failed, view or print your results by following the instructions in the section "Create a Support Ticket" then look up the error codes by following the instructions in the section "Error Code Viewer." Create Support Ticket The Support Ticket lets you save the results to a file so you can either view or print them. 1. Press F4 (Ticket) from the Basic System Test Results screen. 2. Press F4 (Ticket) again to continue. You are asked where you want to write the Support Ticket file. You can write the file to a floppy disk or to a temporary area in memory. 3. To change where you will save your file, press F12 (Change Selection). 4. If you are saving your file to a flexible diskette, remove HP DiagTools Diskette #1 and insert a newly formatted diskette. 5. Press F4 (Write to File) to create your Support Ticket. 6. View or print your Support Ticket as follows: ◊ If you want to print your Support Ticket, remove your Support Ticket diskette and insert it in any system that can open and print text files. ◊ If you want to view your Support Ticket, press F7 (View Ticket). NOTE Use the keyboard with the Support Ticket Viewer. It does not support a mouse. Use the Error Code Viewer to Review Corrective Actions If any of the Basic System Tests have failed, you should view or print the Support Ticket file, locate the failed test, and record the four-digit error code. You can look up the error code as follows: 1. Return to the Basic System Test Result screen. You may need to press F2 (Back) one or more times. 2. From the Basic System Test Result screen, press F2 (Advanced) and follow the instructions on the screen. 80

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Chapter 8
Reinstalling Your NOS
80
◊
If any of your tests failed, view or print your results by following the
instructions in the section "Create a Support Ticket" then look up the
error codes by following the instructions in the section "Error Code
Viewer."
Create Support Ticket
The Support Ticket lets you save the results to a file so you can either view or
print them.
1. Press
F4
(Ticket) from the Basic System Test Results screen.
2. Press
F4
(Ticket) again to continue.
You are asked where you want to write the Support Ticket file. You can
write the file to a floppy disk or to a temporary area in memory.
3. To change where you will save your file, press
F12
(Change Selection).
4.
If you are saving your file to a flexible diskette, remove
HP DiagTools
Diskette #1
and insert a newly formatted diskette.
5. Press
F4
(Write to File) to create your Support Ticket.
6.
View or print your Support Ticket as follows:
◊
If you want to print your Support Ticket, remove your Support Ticket
diskette and insert it in any system that can open and print text files.
◊
If you want to view your Support Ticket, press
F7
(View Ticket).
NOTE
Use the keyboard with the Support Ticket Viewer. It does not
support a mouse.
Use the Error Code Viewer to Review Corrective Actions
If any of the Basic System Tests have failed, you should view or print the Support
Ticket file, locate the failed test, and record the four-digit error code.
You can look up the error code as follows:
1.
Return to the Basic System Test Result screen. You may need to press
F2
(Back) one or more times.
2.
From the Basic System Test Result screen, press
F2
(Advanced) and
follow the instructions on the screen.