Canon imageCLASS MF5770 imageCLASS MF5750/MF5770 Facsimile Guide - Page 75

Basic Guide

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Q Does the other party's fax machine have enough paper? A Call the other party and ask them to make sure paper is loaded in their fax machine. Q Did an error occur during sending? A Print an ACTIVITY REPORT and check for an error. (See "Printing the ACTIVITY REPORT," on p. 6-3.) Q Is the telephone line working properly? A Make sure there is a dial tone when you pick up the handset of the telephone connected to the machine. If there is no dial tone, contact your local telephone company. Q Is the receiving fax machine a G3 fax machine? A Make sure the receiving fax machine is compatible with the machine (which is a G3 fax machine). Q The other party's telephone may be busy or the other party's fax machine may be turned off. Is BUSY/NO SIGNAL shown on the ERROR TX REPORT? A The fax/telephone number you dialed is busy. Try sending the document later. A The other party's fax machine is not working. Contact the other party and have 7 them check their fax machine. Q Did the receiving fax machine answer within 55 seconds (after all automatic redialing attempts)? A Contact the other party and have them check their fax machine. For an overseas call, add pauses to the registered number. (See "Dialing an Overseas Number (With Pauses)," on p. 4-14.) Q Is the In Use/Memory indicator lighting? A The In Use/Memory indicator may light, which means the extension phone is busy. Please wait until the extension phone becomes free. Faxes sent from the machine are spotted or dirty. Q Is the sending fax machine working properly? A Check the machine by making a copy. For more information, see Chapter 5, "Copying," in the Basic Guide. If the copy is clear, the problem may be in the receiving fax machine. If the copy is spotted or dirty, clean the platen glass or the read area of the platen glass. For more information, see Chapter 8, "Maintenance," in the Basic Guide. Troubleshooting Faxing Problems 7-7

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Faxing Problems
7-7
Troubleshooting
7
Q
Does the other party's fax machine have enough paper?
A
Call the other party and ask them to make sure paper is loaded in their fax
machine.
Q
Did an error occur during sending?
A
Print an ACTIVITY REPORT and check for an error. (See “Printing the
ACTIVITY REPORT,” on p. 6-3.)
Q
Is the telephone line working properly?
A
Make sure there is a dial tone when you pick up the handset of the telephone
connected to the machine. If there is no dial tone, contact your local telephone
company.
Q
Is the receiving fax machine a G3 fax machine?
A
Make sure the receiving fax machine is compatible with the machine (which is a
G3 fax machine).
Q
The other party's telephone may be busy or the other party's fax machine may
be turned off. Is BUSY/NO SIGNAL shown on the ERROR TX REPORT?
A
The fax/telephone number you dialed is busy. Try sending the document later.
A
The other party's fax machine is not working. Contact the other party and have
them check their fax machine.
Q
Did the receiving fax machine answer within 55 seconds (after all automatic
redialing attempts)?
A
Contact the other party and have them check their fax machine. For an
overseas call, add pauses to the registered number. (See “Dialing an Overseas
Number (With Pauses),” on p. 4-14.)
Q
Is the In Use/Memory indicator lighting?
A
The In Use/Memory indicator may light, which means the extension phone is
busy. Please wait until the extension phone becomes free.
Faxes sent from the machine are spotted or dirty.
Q
Is the sending fax machine working properly?
A
Check the machine by making a copy. For more information, see Chapter 5,
“
Copying,” in the
Basic Guide
.
If the copy is clear, the problem may be in the receiving fax machine. If the copy
is spotted or dirty, clean the platen glass or the read area of the platen glass.
For more information, see Chapter 8, “Maintenance,” in the
Basic Guide
.