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Canon imageCLASS MF7460 imageCLASS MF7400 Series Basic Operation Guide - Page 298

Troubleshooting

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Page 298 highlights

11 Troubleshooting Clearing Jams 11‑2 Error Messages 11‑17 Error Codes 11‑21 If Memory Becomes Full during Scanning 11‑28 Service Call Messages 11‑29 If You Cannot Solve a Problem 11‑31 Troubleshooting

Section	Page
Manuals for the Machine	2
What Can I Do with This Machine?	3
Copy Features	3
Sending/Receiving Features	5
Printer Feature	8
Scanner Feature	8
Remote UI Feature	8
System Settings	9
Contents	10
Preface	18
Important Safety Instructions	18
Handling and Maintenance	18
Location	22
Power Supply	24
Customer Support (U.S.A.)	25
Customer Support (Canada)	25
How to Use This Manual	27
Symbols Used in This Manual	27
Keys Used in This Manual	27
Displays Used in This Manual	28
Legal Notices	29
Copyright	29
Disclaimers	29
For CA, USA only	29
Legal Limitations on the Usage of Your Product and the Use of Images	30
Trademarks	31
International Energy Star-Program	31
IPv6 Ready Logo	31
Super G3	32
Users in the U.S.A.	33
Preinstallation Requirements for Canon Facsimile Equipment	33
Connection of the Equipment	34
In Case of Equipment Malfunction	34
Rights of the Telephone Company	35
FCC (Federal Communications Commission) Notice	35
Users in Canada	37
Preinstallation Requirements for Canon Facsimile Equipment	37
Notice	38
Utilisation au Canada	39
Conditions à Remplir Préalablement à L’installation d’un Télécopieur Canon	39
Remarques	40
Laser Safety	41
1 Before Using the Machine	42
Machine Components	43
External View	43
Feeder	44
Internal View	45
Control Panel	46
Main Power and Control Panel Power	48
How to Turn On the Main Power	48
Control Panel Power Switch	50
Touch Panel Display	51
Frequently Used Keys	51
Touch Panel Key Display	52
Entering Characters	54
Adjusting the Brightness	57
Department/User ID Management	58
Procedure before Using the Machine	58
Procedure after Using the Machine	60
Cartridge	61
Maintaining the Cartridge	62
Timer Settings	63
Setting the Sleep Mode	63
Setting Auto Clear Time	64
Checking Device Status	65
2 Original and Paper	68
Original Requirements	69
Scanning Area	71
Loading Originals	72
Original Sizes	72
Orientation	73
On the Platen Glass	74
Into the Feeder	76
Paper Requirements	78
Printable Area	81
Loading Paper	82
Into the Stack Bypass	82
Setting Paper Size and Type	86
Setting Paper Type for the Paper Drawers	86
Setting Paper Size and Type for the Stack Bypass	88
Useful Functions	92
Automatic Paper Selection/Automatic Drawer Switching	92
Setting the Speed or Print Side Priority	95
Loading Preprinted Paper	96
3 Copying	98
Basic Copying Method	99
Paper Selection	101
Automatic Paper Selection	101
Manual Paper Selection	103
Scan Settings	107
Original Type Selection	108
Exposure	109
Copy Ratio	111
Reserved Copy	116
Reserving Copy Jobs	116
Collate Copy	118
If the Rotate Mode Is Set:	119
Page Order (Collate)	119
Same Page (Group)	120
Two-Sided Copying	122
1 to 2-Sided	124
2 to 2-Sided	125
2 to 1-Sided	126
Book to 2-Sided	128
Confirming Settings	130
Changing/Canceling Selected Settings	131
Canceling Copy Jobs	132
Using the Touch Panel Display	132
Using the System Monitor Screen	133
Checking Copy Jobs	134
Checking the Status of Copy Jobs	134
4 Sending Documents	136
Basic Sending Method	137
Sending an E-Mail Message (imageCLASS MF7480 Only)	139
Sending an I-Fax (imageCLASS MF7480 Only)	143
Sending a Job to a File Server (imageCLASS MF7480 Only)	146
Setting the File Format (imageCLASS MF7480 Only)	149
Scan Settings	151
Selecting a Scan Mode	151
Changing the Color Mode (imageCLASS MF7480 Only)	153
Document Size	155
Resolution	157
Scan Density and Original Type Settings	159
Two-Sided Originals	163
Different Size Originals	165
Specifying Destinations	167
Using the New Address Tab	167
Using the Address Book	178
Using the One-Touch Buttons	180
Using Group Addresses	181
Using the Favorites Buttons	183
Checking/Changing a Destination	184
Erasing a Destination	186
Manual Sending	187
Direct Sending	189
Job Recall	191
Storing/Editing Address Book	192
Storing/Editing Address Book	193
Storing/Editing One-Touch Buttons	206
Erasing Addresses	218
Storing/Editing Favorites Buttons	221
Canceling TX Jobs	225
Using the Touch Panel Display	225
Checking TX Jobs	229
Checking the Status of Fax Jobs	229
Printing the Fax Job Log (Activity Report)	231
Checking the Status of Send Jobs (imageCLASS MF7480 Only)	232
5 Receiving Documents	234
Receiving Documents	235
Canceling RX Jobs	236
Checking RX Jobs	238
Checking the Status of Fax Jobs	238
Available Paper Sizes	244
6 Printing	246
Printing Documents	247
Canceling Print Jobs	250
Using the System Monitor Screen	250
Checking Print Jobs	252
Checking the Status of Print Jobs	252
7 Scanning (imageCLASS MF7480/MF7470 Only)	254
Scanning to a Computer	255
Switching the Scanner Online and Offline	257
Switching the Scanner Online	257
Switching the Scanner Offline	258
Canceling Scan Jobs	260
Using the System Monitor Screen	260
8 PC Faxing	262
PC Faxing	263
9 Remote UI (imageCLASS MF7480/MF7470 Only)	266
Remote UI	267
10 Maintenance	270
Cleaning the Machine	271
Exterior	271
Fixing Unit	272
Scanning Area	275
Replacing the Stamp Cartridge	281
Replacing the Cartridge	283
Recycling Used Cartridges	289
The Clean Earth Campaign	289
U.S.A. PROGRAM	291
CANADA PROGRAM-CANADA PROGRAMME	294
Consumables	296
11 Troubleshooting	298
Clearing Jams	299
Feeder	302
Stack Bypass	304
Fixing Unit (Inside the Main Unit)	305
Duplex Unit	308
Paper Drawer 1	310
Paper Drawer 2	312
Error Messages	314
Error Codes	318
If Memory Becomes Full during Scanning	325
Service Call Messages	326
If You Cannot Solve a Problem	328
Customer Support (U.S.A.)	328
Customer Support (Canada)	328
12 Machine Settings	330
Machine Settings	331
Printing USER'S DATA LIST	331
Accessing the Additional Functions Menu	332
Using the Printer Settings Menu	333
Additional Functions Menu	335
Common Settings	335
Copy Settings	339
Timer Setting	340
Communications Settings	341
Adjustment/Cleaning	346
Printer Settings	349
Address Book Settings	355
Report Settings	356
System Settings	358
13 Appendix	374
Specifications	375
General	375
Feeder	376
Duplex Unit	377
Copier	377
Printer	378
Facsimile	379
Send (imageCLASS MF7480 Only)	380
Ethernet Interface Adaptor (imageCLASS MF7480/MF7470 Only)	381

Match case Limit results 1 per page

Troubleshooting

Clearing Jams ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙

11-2

Error Messages∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙ 11-17

Error Codes ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙

11-21

If Memory Becomes Full during Scanning ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙ 11-28

Service Call Messages ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙ 11-29

If You Cannot Solve a Problem∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙ 11-31