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Music On Hold Audio Source, Extends Mobile Connect capabilities

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Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Mobile Connect Mobile Voice Access Multilevel Precedence and Preemption (MLPP) (SCCP phones only) Music on hold Onhook call transfer Description Configuration Reference Enables users to manage business calls using a single phone number and pick up in-progress calls on the desktop phone and a remote device such as a cellular phone. For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Mobile Connect and Mobile Voice Access" chapter. Extends Mobile Connect capabilities by allowing users to access an interactive voice response (IVR) system to originate a call from a remote device such as a cellular phone. For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Mobile Connect and Mobile Voice Access" chapter. Provides a method of prioritizing calls within your phone system. Use this feature when users work in an environment where they need to make and receive urgent or critical calls. For more information refer to Cisco Unified Communications Manager Features and Services Guide, "Multilevel Precedence and Preemption" chapter. Plays music while callers are on hold. For more information refer to: • Cisco Unified Communications Manager Administration Guide, "Music On Hold Audio Source Configuration" and "Music On Hold Server Configuration" chapters. • Cisco Unified Communications Manager System Guide, "Music on Hold" chapter. • Cisco Unified Communications Manager Features and Services Guide, "Music On Hold" chapter. Allows a user to press a single Transfer softkey and then go onhook to complete a call transfer. For more information refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01 5-17

Section	Page
Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)	1
Contents	5
Preface	13
An Overview of the Cisco Unified IP Phone	19
Understanding the Cisco Unified IP Phone 7970 Series	20
What Networking Protocols Are Used?	22
What Features are Supported on the Cisco Unified IP Phone 7970 Series?	27
Feature Overview	28
Configuring Telephony Features	29
Configuring Network Parameters Using the Cisco Unified IP Phone	29
Providing Users with Feature Information	30
Understanding Security Features for Cisco Unified IP Phones	30
Overview of Supported Security Features	33
Understanding Security Profiles	37
Identifying Encrypted and Authenticated Phone Calls	37
Establishing and Identifying Secure Conference Calls	38
Call Security Interactions and Restrictions	39
Supporting 802.1X Authentication on Cisco Unified IP Phones	40
Overview	41
Required Network Components	41
Best Practices-Requirements and Recommendations	42
Security Restrictions	43
Overview of Configuring and Installing Cisco Unified IP Phones	44
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager	44
Checklist for Configuring the Cisco Unified IP Phone 7970 Series in Cisco Unified Communications Manager	45
Installing Cisco Unified IP Phones	49
Checklist for Installing the Cisco Unified IP Phone 7970 Series	50
Preparing to Install the Cisco Unified IP Phone on Your Network	53
Understanding Interactions with Other Cisco Unified IP Communications Products	54
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager	54
Understanding How the Cisco Unified IP Phone Interacts with the VLAN	55
Providing Power to the Phone	56
Power Guidelines	57
Phone Power Consumption and Display Brightness	58
Power Outage	59
Obtaining Additional Information about Power	59
Understanding Phone Configuration Files	60
Understanding the Phone Startup Process	62
Adding Phones to the Cisco Unified Communications Manager Database	65
Adding Phones with Auto-Registration	66
Adding Phones with Auto-Registration and TAPS	67
Adding Phones with Cisco Unified Communications Manager Administration	68
Adding Phones with BAT	69
Using Cisco Unified IP Phones with Different Protocols	70
Converting a New Phone from SCCP to SIP	70
Converting an In-Use Phone from SCCP to SIP	71
Converting an In-Use Phone from SIP to SCCP	71
Deploying a Phone in an SCCP and SIP Environment	72
Determining the MAC Address of a Cisco Unified IP Phone	72
Setting Up the Cisco Unified IP Phone	73
Before You Begin	74
Network Requirements	74
Cisco Unified Communications Manager Configuration	74
Understanding the Cisco Unified IP Phone 7970 Series Components	75
Network and Access Ports	75
Handset	76
Speakerphone	76
Headset	77
Audio Quality Subjective to the User	77
Connecting a Headset	78
Disabling a Headset	78
Using External Devices with Your Cisco Unified IP Phone	78
Installing the Cisco Unified IP Phone	79
Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	82
Adjusting the Placement of the Cisco Unified IP Phone	84
Adjusting Cisco Unified IP Phone Footstand and Phone Height	84
Securing the Phone with a Cable Lock	84
Mounting the Phone to the Wall	86
Verifying the Phone Startup Process	87
Configuring Startup Network Settings	89
Configuring Security on the Cisco Unified IP Phone	89
Configuring Settings on the Cisco Unified IP Phone	93
Configuration Menus on the Cisco Unified IP Phone 7970 Series	93
Displaying a Configuration Menu	95
Unlocking and Locking Options	96
Editing Values	97
Overview of Options Configurable from a Phone	98
Network Configuration Menu	99
Device Configuration Menu	108
CallManager Configuration Menu	108
SIP Configuration Menu (SIP Phones Only)	111
SIP General Configuration Menu	111
Line Settings Menu	113
Call Preferences Menu	114
HTTP Configuration Menu	116
Locale Configuration Menu	117
NTP Configuration Menu (SIP Phones Only)	118
UI Configuration Menu	119
Media Configuration Menu	122
Power Save Configuration Menu	128
Ethernet Configuration Menu	129
Security Configuration Menu	130
QoS Configuration Menu	132
Network Configuration	133
Security Configuration Menu	138
CTL File Menu	140
Trust List Menu	142
802.1X Authentication and Status	143
Configuring Features, Templates, Services, and Users	147
Telephony Features Available for the Phone	148
Configuring Corporate and Personal Directories	170
Configuring Corporate Directories	170
Configuring Personal Directory	170
Modifying Phone Button Templates	171
Configuring Softkey Templates	172
Setting Up Services	173
Adding Users to Cisco Unified Communications Manager	173
Managing the User Options Web Pages	174
Giving Users Access to the User Options Web Pages	174
Specifying Options that Appear on the User Options Web Pages	175
Customizing the Cisco Unified IP Phone	177
Customizing and Modifying Configuration Files	177
Creating Custom Phone Rings	178
Ringlist.xml File Format Requirements	179
PCM File Requirements for Custom Ring Types	180
Configuring a Custom Phone Ring	180
Creating Custom Background Images	181
List.xml File Format Requirements	181
PNG File Requirements for Custom Background Images	182
Configuring a Custom Background Image	183
Configuring Wideband Codec	185
Configuring the Idle Display	185
Automatically Disabling the Cisco Unified IP Phone Touchscreen	187
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone	191
Model Information Screen	192
Status Menu	193
Status Messages Screen	194
Network Statistics Screen	204
Firmware Versions Screen	206
Expansion Module(s) Screen (SCCP Phones Only)	207
Call Statistics Screen	208
Monitoring the Cisco Unified IP Phone Remotely	213
Accessing the Web Page for a Phone	214
Disabling and Enabling Web Page Access	215
Device Information	216
Network Configuration	218
Network Statistics	223
Device Logs	227
Streaming Statistics	227
Troubleshooting and Maintenance	235
Resolving Startup Problems	236
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process	236
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager	237
Identifying Error Messages	238
Checking Network Connectivity	238
Verifying TFTP Server Settings	238
Verifying IP Addressing and Routing	239
Verifying DNS Settings	239
Verifying Cisco Unified Communications Manager Settings	239
Cisco Unified Communications Manager and TFTP Services Are Not Running	240
Creating a New Configuration File	241
Registering the Phone with Cisco Unified Communications Manager	242
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address	242
Cisco Unified IP Phone Resets Unexpectedly	242
Verifying Physical Connection	243
Identifying Intermittent Network Outages	243
Verifying DHCP Settings	243
Checking Static IP Address Settings	244
Verifying Voice VLAN Configuration	244
Verifying that the Phones Have Not Been Intentionally Reset	244
Eliminating DNS or Other Connectivity Errors	245
Checking Power Connection	246
Troubleshooting Cisco Unified IP Phone Security	246
General Troubleshooting Tips	249
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	253
Resetting or Restoring the Cisco Unified IP Phone	253
Performing a Basic Reset	254
Performing a Factory Reset	255
Using the Quality Report Tool	256
Monitoring the Voice Quality of Calls	256
Using Voice Quality Metrics	257
Troubleshooting Tips	258
Where to Go for More Troubleshooting Information	260
Cleaning the Cisco Unified IP Phone	260
Providing Information to Users Via a Website	261
How Users Obtain Support for the Cisco Unified IP Phone	262
Giving Users Access to the User Options Web Pages	262
How Users Access the Online Help System on the Phone	262
How Users Get Copies of Cisco Unified IP Phone Manuals	263
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)	264
How Users Subscribe to Services and Configure Phone Features	264
How Users Access a Voice-Messaging System	265
How Users Configure Personal Directory Entries	266
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer	266
Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series	269
Supporting International Users	277
Adding Language Overlays to Phone Buttons	277
Installing the Cisco Unified Communications Manager Locale Installer	278
Technical Specifications	279
Physical and Operating Environment Specifications	279
Cable Specifications	280
Network and Access Port Pinouts	281

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5-17

Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1

OL-14626-01

Chapter 5

Configuring Features, Templates, Services, and Users

Telephony Features Available for the Phone

Mobile Connect

Enables users to manage business calls

using a single phone number and pick up

in-progress calls on the desktop phone

and a remote device such as a cellular

phone.

For more information, refer to the

Cisco Unified Communications

Manager Features and Services

Guide

, “Mobile Connect and Mobile

Voice Access” chapter.

Mobile Voice

Access

Extends Mobile Connect capabilities by

allowing users to access an interactive

voice response (IVR) system to originate

a call from a remote device such as a

cellular phone.

For more information, refer to the

Cisco Unified Communications

Manager Features and Services

Guide

, “Mobile Connect and Mobile

Voice Access” chapter.

Multilevel

Precedence and

Preemption

(MLPP)

(SCCP phones

only)

Provides a method of prioritizing calls

within your phone system. Use this

feature when users work in an

environment where they need to make

and receive urgent or critical calls.

For more information refer to

Cisco

Unified Communications Manager

Features and Services Guide,

“

Multilevel Precedence and

Preemption” chapter.

Music on hold

Plays music while callers are on hold.

For more information refer to:

•

Cisco Unified Communications

Manager Administration Guide

“Music On Hold Audio Source

Configuration” and “Music On

Hold Server Configuration”

chapters.

•

Cisco Unified Communications

Manager System Guide

, “Music

on Hold” chapter.

•

Cisco Unified Communications

Manager Features and Services

Guide

, “Music On Hold”

chapter.

Onhook call

transfer

Allows a user to press a single Transfer

softkey and then go onhook to complete a

call transfer.

For more information refer to

Cisco

Unified Communications Manager

System Guide, “

Cisco Unified IP

Phones” chapter.

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference