Cisco 7970G Administration Guide - Page 197

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Dialplan Parsing Error (SIP phones only) Disabled DNS timeout DNS unknown host Description Possible Explanation and Action The phone could not parse the dialplan Problem with the TFTP downloaded XML file properly. dialplan XML file. For more information refer to the Cisco Unified Communications Manager Administration Guide. 802.1X Authentication is disabled on the phone. You can enable 802.1X authentication using the Settings > Security Configuration > 802.1X Authentication option on the phone. For more information, see the "802.1X Authentication and Status" section on page 4-51. DNS server did not respond. • Network is busy-The errors should resolve themselves when the network load reduces. • No network connectivity between the DNS server and the phone-Verify the network connections. • DNS server is down-Check configuration of DNS server. DNS could not resolve the name of the TFTP server or Cisco Unified Communications Manager. • Verify that the host names of the TFTP server or Cisco Unified Communications Manager are configured properly in DNS. • Consider using IP addresses rather than host names. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01 7-7