Cisco 7970G Administration Guide - Page 253

Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) Table 9-3 provides general troubleshooting information for the Cisco Unified IP Phone Expansion Module 7914. This information applies to SCCP phones only because SIP phones do not support this device. Table 9-3 Cisco Unified IP Phone Expansion Module 7914 Troubleshooting Problem Solution No display on the Cisco Verify that all of the cable connections are correct. Unified IP Phone Verify that you have power to the Cisco Expansion Module 7914. Unified IP Phone Expansion Module 7914. Lighted buttons on the first Cisco Unified IP Phone Expansion Module 7914 are all red. Verify that the Cisco Unified IP Phone Expansion Module 7914 is configured in Cisco Unified Communications Manager. Lighted buttons on the second Cisco Unified IP Phone Expansion Module 7914 are all amber. Verify that the Cisco Unified IP Phone Expansion Module 7914 is configured in Cisco Unified Communications Manager. Resetting or Restoring the Cisco Unified IP Phone There are two methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-20 • Performing a Factory Reset, page 9-21 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01 9-19