Cisco 7970G Administration Guide - Page 202

Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Possible Explanation and Action No DNS server IP A name was specified but DHCP or static IP configuration did not specify a DNS server address. • If the phone has a static IP address, verify that the DNS server has been configured. See the "Network Configuration Menu" section on page 4-7 section for details. • If you are using DHCP, the DHCP server has not provided a DNS server. Check the DHCP server configuration. Programming Error The phone failed during programming. Attempt to resolve this error by power cycling the phone. If the problem persists, contact Cisco technical support for additional assistance. Successful - MD5 The phone attempted an 802.1X transaction and authentication achieved. The phone achieved 802.1X authentication. TFTP access error TFTP server is pointing to a directory that does not exist. • If you are using DHCP, verify that the DHCP server is pointing to the correct TFTP server. • If you are using static IP addresses, check configuration of TFTP server. See the "Network Configuration Menu" section on page 4-7 for details on assigning a TFTP server. TFTP Error The phone does not recognize an error Contact the Cisco TAC. code provided by the TFTP server. TFTP file not found The requested load file (.bin) was not found in the TFTPPath directory. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the TFTPPath directory contains a .bin file with this load ID as the name. 7-12 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01