Cisco 7970G Administration Guide - Page 198

Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Duplicate IP Error update locale Failed Description Possible Explanation and Action Another device is using the IP address assigned to the phone. • If the phone has a static IP address, verify that you have not assigned a duplicate IP address. See the "Network Configuration Menu" section on page 4-7 section for details. • If you are using DHCP, check the DHCP server configuration. One or more localization files could not be found in the TFTPPath directory or were not valid. The locale was not changed. Check that the following files are located within subdirectories in the TFTPPath directory: • Located in subdirectory with same name as network locale: - tones.xml • Located in subdirectory with same name as user locale: - glyphs.xml - dictionary.xml - kate.xml - dictionary.xml The phone attempted an 802.1X Authentication typically fails because transaction but authentication failed. of one of the following: • No shared secret is configured in the phone or authentication server • The shared secret configured in the phone and the authentication server do not match • Phone has not been configured in the authentication server Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 7-8 OL-14626-01