Cisco 7970G Administration Guide - Page 200

Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Load Auth Failed Load ID incorrect Load rejected HC Description Possible Explanation and Action The phone could not load a configuration file. Check that: • A good version of the configuration file exists on the applicable server. • The phone load being downloaded has not been altered or renamed. • Phone load type is compatible; for example, you cannot place a DEV load configuration file on a REL-signed phone. Load ID of the software file is of the wrong type. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the load ID is entered correctly. The application that was downloaded is not compatible with the phone's hardware. Occurs if you were attempting to install a version of software on this phone that did not support hardware changes on this newer phone. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Re-enter the load displayed on the phone. See the "Firmware Versions Screen" section on page 7-16 to verify the phone setting. 7-10 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01